Jobs in the United States

25+ jobs

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Added 3 mins ago
Warehouse Supervisor
AGI Cargo LLC
Orlando, FL
Are you a detail-oriented leader with a passion for maintaining operational excellence in a warehouse environment?
Added 3 mins ago
Manager Field Services
TDS TELECOM
ELKHORN, WI
JOB REQUIREMENTS: Manager-Field Services Job Locations US-WI-Delavan ID 2026-29999 Company TDS Telecom Pay Range \$86,400.00 - \$140,400.00 Sign-On Bonus \$3500 Overview At TDS Telecom,…
Added 3 mins ago
Sr. Product Engineer
Atkore
Harvey, IL · Merrillville, IN
…based out of Harvey, IL or Hobart, IN. Reporting to the Senior Manager – Product Engineering (Conduit & Fittings), This role provides technical ownership for assigned product families,…
Added 3 mins ago
WV
Veterinary Hospital Manager
Western Veterinary Partners
Jenks, OK
- $55,000 to $60,000 USD / year
Jenks Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for mentorship, and a commitment to team culture. The ideal candidate…
Added 3 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Madison, WI
- $130,000 to $153,000 USD / year
Proven track record of driving delivery excellence through risk management, dependency management, resource planning, and operational governance.
Added 4 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Madison, WI
Operational Excellence: Deliver solutions in high-pressure, multi-customer environments, addressing complex needs with speed and precision.
Added 4 mins ago
Manager Ecosystem Program
KPMG LLP
MILWAUKEE, WI
Added 4 mins ago
ICBM Transformation Program Manager
BAE Systems
Hill AFB, UT
Job Description BAE Systems is seeking an exceptional Program Manager for a high-visibility, strategic role supporting the United States Air Force's Intercontinental Ballistic Missile…
Added 6 mins ago
Executive Chef
Trinity Health Corporation
Muskegon, MI
Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health…
Added 6 mins ago
Home Health Clinical Manager
Trinity Home Health Services
Fresno, CA
We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical…
Added 6 mins ago
SP
Nurse Manager - Emergency Department
St. Peter's Hospital
Albany, NY
- $50.85 to $76.3 USD / hour
St. Peter's Hospital is seeking an experienced and collaborative Nurse Manager to lead our Emergency Department (ED). This leader will be responsible for the clinical, operational,…
Added 6 mins ago
Managing Director - MicroBuild Impact & Innovation Hub
Habitat for Humanity International - HQ
Washington, DC · Atlanta, GA
…responsible for advancing the strategic growth, innovation, and operational excellence of the MicroBuild Initiative which is dedicated to expanding access to affordable housing finance for…
Added 7 mins ago
EV
Client Experience Manager, Veterinary Medicine
Ethos Veterinary Health
Riverhead, NY
- $70,000 to $80,000 USD / year
Client Experience Manager | $70,000–$80,000 Annually
Added 8 mins ago
AVP, Process Excellence Delivery
Arch Capital Services LLC
Home Base, NC
The AVP, Corporate Transformation Advisory Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within a business unit. This role requires a…
Added 10 mins ago
Community Association General Manager
Access Management
Ft. Myers, FL
The General Manager is responsible for the overall leadership, management, and daily operations of a large, amenity-rich residential community. This position provides strategic direction…
Added 11 mins ago
TH
Nurse Manager - Emergency Department
Trinity Health
Albany, NY
- $50.85 to $76.3 USD / hour
St. Peter's Hospital is seeking an experienced and collaborative Nurse Manager to lead our Emergency Department (ED). This leader will be responsible for the clinical, operational,…
Added 11 mins ago
Home Health Clinical Manager
Trinity Health
Fresno, CA
We have a pioneering care model with Home Care Connect, our integrated virtual care program that helps patients avoid preventable ER visits and hospitalizations. It enhances our clinical…
Added 11 mins ago
General Manager - EVS - Signing Bonus/Relocation Assistance Eligible
Trinity Health
Athens, GA
4. Ensures short and long-term regional financial objectives stay on course and drives initiatives with RHM teams that contribute to THS program short and long-term operational excellence.
Added 11 mins ago
Executive Chef
Trinity Health
Muskegon, MI
Under the general direction of the General Manager, Food & Nutrition Services, the Executive Chef is responsible for the oversight and day-to-day culinary operations of the Regional Health…
Added 12 mins ago
Warehouse Manager (Mon-Fri)
FURST-MCNESS COMPANY
Lake City, FL
The Warehouse Manager is responsible for the overall leadership and performance of warehouse operations, including shipping, receiving, inventory control, employee development, safety,…
Added 13 mins ago
Project Superintendent
Jackson Construction
San Antonio, TX
Operational Excellence: Ensure seamless execution of field operations by maintaining an organized and efficient job site, aligning resources to schedules, and upholding quality and safety…
Added 14 mins ago
Design Systems Engineer - Turbomachinery
Aerospace
Phoenix, AZ
…publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused…
Added 14 mins ago
Sr Advanced Hardware Engineer
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Clearwater, FL
…publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused…
Added 15 mins ago
BA
Senior Project Manager
Brailsford and Dunlavey
San Francisco, CA
- $130,000 to $180,000 USD / year
Brailsford & Dunlavey (B&D), which now includes Project Management Advisors (PMA), is seeking a Senior Project Manager to join our team in San Francisco.
Added 15 mins ago
BA
Project Manager
Brailsford and Dunlavey
Los Angeles, CA
- $100,000 to $150,000 USD / year
…and real estate projects that enable growth, innovation, and operational…

Birge & Held Group LLC

Operations Manager

Lafayette, IN, United States

$66,179 to $82,724 USD / year

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Job details

Pay: $66,179 to $82,724 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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