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Added 1 min ago
Infection Preventionist
Dept Behavioral Health/Develop
Staunton, VA
…program. This includes but is not limited to policy and procedure development; staff and patient education; surveillance and monitoring; reporting and making recommendations; implementing…
Added 1 min ago
Principal Product Manager
Referrals Only
Austin, TX · Chicago, IL · Dallas, TX · Houston, TX · New York City, NY
We are seeking a Technical Product Manager to lead products that help home health, hospice, and other healthcare providers manage the revenue cycle. This role will connect the needs of…
Added 1 min ago
Multi-Site Property Manager
Bozzuto
Santa Monica, CA · SANTA MONICA, CA
As a Multi-Site Property Manager, your primary responsibilities include:
Added 1 min ago
HR Advisor - Payroll Tax
Pinnacle Bank, a Tennessee bank, d/b/a Synovus Bank
Atlanta, GA · Columbus, GA · Nashville, TN
…the position classification process and assist leaders in the development of job descriptions. Maintain all relevant materials and conduct periodic review to ensure jobs are classified in…
Added 1 min ago
Electrical Engineer II
Honeywell
Arvada, CO
As an Electrical Engineer II here at Honeywell, you will contribute to the design, development, and implementation of electrical systems and components specifically tailored for process…
Added 1 min ago
Security Officer - Lead
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…as our strongest assets. It is our priority to further their development and our organization by aiding in their professional…
Added 2 mins ago
Project Manager - Geotechnical
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced Project Manager to join our growing Geotechnical Department at our headquarters in Wall Township, NJ. This is an exciting…
Added 2 mins ago
Project Manager - Mechanical (HVAC)
French & Parrello
Wall Township, NJ
French & Parrello Associates (FPA) is seeking an experienced Project Manager to join our growing Mechanical Engineering Department at our headquarters in Wall Township, NJ. This is an…
Added 2 mins ago
Senior Project Manager - Highway/Traffic
French & Parrello
Camden, NJ
The Senior Project Manager – Highway & Traffic will lead multidisciplinary teams throughout the project lifecycle while overseeing technical deliverables, project performance, QA/QC, and…
Added 2 mins ago
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Technical Program Manager, Defense OS
Applied Intuition
Sunnyvale, CA
- $180,000 to $225,000 USD / year
We are looking for a Technical Program Manager to lead programs that bring our software-defined vehicle platform from automotive into naval warships. You will own the plan for adapting a…
Added 2 mins ago
C
Project Manager/Business Solutions Consultant
CATHEXIS
Remote, United States
- $150,000 to $175,000 USD / year
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Added 3 mins ago
Senior Corporate Development Officer, Cause Marketing
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Remote, United States
The Senior Corporate Development Officer, Cause Marketing plays a key role in driving revenue through strategic cause marketing partnerships. This position is responsible for identifying,…
Added 3 mins ago
Clinical Associate
St Jude Medical S C Inc
GA
Career development with an international company where you can grow the career you dream of.
Added 3 mins ago
Strategic Consulting & Growth Manager, Digital Health Solutions
Abbott Laboratories Inc(ALI)
Remote, United States
Minimum of 8 years of experience in healthcare technology, digital health, diagnostics, consulting, business development, software solutions, or a related field.
Added 4 mins ago
Revenue Operations Specialist
Courser
Greenville, SC
…departments to drive revenue. Reporting to a Revenue Operations Manager or Director, the Revenue Operations Specialist plays a crucial role in implementing and refining tools, analyzing…
Added 4 mins ago
Lab Tech 1st Shift
STgenetics
Mitchell, SD
…receiving comprehensive training under the supervision of the Lab Manager and experienced technicians. Over time, employees will expand their technical expertise to independently operate…
Added 4 mins ago
Field Engineer
The Swift Group
United States
…company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift…
Added 4 mins ago
Business Development Manager - (Hybrid - Irving, TX)
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Manage the full sales cycle, from initial engagement and discovery through solution development, commercial negotiation and contract closure.
Added 4 mins ago
TW
Director of Safety & Security, Full-Time
THE WATERFRONT BEACH RESORT
HUNTINGTON BEACH, CA
- $108,000 to $115,000 USD / year
- Full-time
- Promote safe work practices. Assist in ensuring compliance with OSHA standards and preventive measures. Assist in the development, administration and implementation of safety incentive…
Added 5 mins ago
Technical Product Manager
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Working knowledge of software platform development including API/library design for internal consumers.
Added 6 mins ago
Data Center Operations Manager
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 6 mins ago
SDEII Specialist GenAI Tooling, Specialist Technology Team (STT), AWS WWSO SA Field Initiatives
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- 3+ years of non-internship professional software development experience
Added 6 mins ago
Associate Electrical Engineering Manager
Delta Industrial Services Inc
Ramsey, MN
Reports to: Senior Electrical Engineering Manager
Added 7 mins ago
K
BESS Project Manager
Kforce
Juno Beach, FL
- $48 to $52 USD / hour
Kforce has a client in Juno Beach, FL that is seeking a BESS Project Manager. This role will manage multiple projects simultaneously, with projects at varying stages of development.
Added 8 mins ago
SF
ASSISTANT MANAGER
Sunset Finance
Conyers, GA
- $15 to $18 USD / hour
iv. Participates in training development opportunities as directed by the Manager and District Supervisor.

Closed listing

Birge & Held Group LLC

Operations Manager

Lafayette, IN, United States

$66,179 to $82,724 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $66,179 to $82,724 USD / year
Posting language: English

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Original job description

Archived listing. The details below describe a past opening.

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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