Jobs in the United States

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Added 3 mins ago
Manager, End User Services
North American Electric Reliability Corporation
Remote, United States
Establish and manage a high-touch Executive Support program for senior executives, leadership, and other designated VIP users.
Added 4 mins ago
L
Senior Technical Program Manager - Public Cloud
Lambda
San Jose, CA · San Francisco, CA · Bellevue, WA
- $278,000 to $370,000 USD / year
- Bring at least 8 years in technical program leadership or engineering management, with a record of shipping complex cloud services.
Added 5 mins ago
Associate DevOps Developer
The Boeing Company
Seal Beach, CA
Interface with cross-functional teams, senior leadership, and external customers
Added 6 mins ago
Senior Capital Improvements Project Manager
MacKay
Atlanta, GA
We are seeking a full-time a Senior Capital Improvements Project Manager to join our dynamic team. This role is open to candidates based out of Atlanta, GA.
Added 6 mins ago
Software Engineer-III (Full Stack/API Integration)
TD Bank
Mount Laurel, NJ
The Software Engineer-III (Full Stack/API Integration) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the…
Added 6 mins ago
Software Engineer III ( Adobe Tech Lead)
TD Bank
Mount Laurel, NJ
The Software Engineer III ( Adobe Tech Lead) leads the creation of comprehensive end-to-end detailed solutions for projects and platforms with overall accountability for the technical…
Added 6 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Trenton, NJ
2-3 years experience as a business analyst/project manager
Added 6 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Trenton, NJ
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 6 mins ago
Product Manager - Technical
Intermountain Health
Trenton, NJ
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 7 mins ago
Senior Clinical Data Manager
Precision Medicine Group
Remote, United States
The Senior Clinical Data Manager is responsible and manages all aspects of the clinical trial data management process from study start up to post database lock for assigned projects.…
Added 9 mins ago
Senior Technical Product Manager – Agent Evaluation & Observability
American Express
New York, NY · Phoenix, AZ · NY
We are looking for a Senior Technical Product Manager to lead the roadmap for tools and workflows that hlep teams test and improve agent-enabled customer experiences. You will help teams…
Added 9 mins ago
Senior Technical Product Manager – Platform & Developer Experience
American Express
New York, NY · Phoenix, AZ · NY
We are looking for a Senior Technical Product Manager to make it easier for Amex teams and approved partners to build agent-enabled experiences. You will own the roadmap for shared…
Added 9 mins ago
Compensation Analyst Senior - Consultant
AEP Service Corporation
Columbus, OH
We are looking for a compensation professional at the Analyst Senior or Consultant level, with the role determined by your experience. You will partner with Business HR, Talent Acquisition,…
Added 10 mins ago
Technology Coordinator (2026-2027 School Year) [Immediate Start]
DSST Public Schools
Denver, CO
Reports to: Senior Manager of Technical Support
Added 13 mins ago
Senior Manager Distribution Engineering & Technology
Ethicon Inc. Legal Entity
Raritan, NJ · Memphis, TN
Ethicon Inc, a member of the Johnson & Johnson family of companies is currently recruiting for a Senior Manager, Distribution Engineering.
Added 15 mins ago
K
Senior Director, GTM People Business Partner
Kong
Remote, United States
- $192,000 to $356,000 USD / year
…leaders, own succession plans for the CRO’s leadership team, coach senior leaders, and launch a front-line sales manager program with Sales…
Added 16 mins ago
Senior Staff Technical Development Program Manager
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
We are looking for a Senior Staff Technical Development Program Manager to own technical development programs from end to end, from design through execution and evaluation. You will work…
Added 16 mins ago
Principal Technical Development Program Manager
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
We are looking for a Principal Technical Development Program Manager to lead and scale our technical development programs. You will align technical training, career development, and…
Added 16 mins ago
SE
Associate Project Manager
SWCA Environmental Consultants
Remote, United States
- $36.03 to $46.07 USD / hour
SWCA Environmental Consultants is seeking an Associate Project Manager – Cultural Resources to join our Southern California Cultural Resources team. The position will assist with managing…
Added 17 mins ago
Communications Manager II
MSU Careers Recent
East Lansing, MI
needs, and ensure support and customer service are available to platform users. The Communications Manager will also maintain connections with and facilitate information sharing between…
Added 18 mins ago
VH
Administrative Officer
Veterans Health Administration
Harlingen, TX
- $74,678 to $97,087 USD / year
…the position. This Administrative Officer is the principal manager of the Service reporting directly to the Associate Chief of Staff for Education &…
Added 18 mins ago
Sys Admin, DCCD Tooling
Amazon Data Services, Inc.
Seattle, WA
…maintenance. In addition to these responsibilities, this role also has program management duties such as inventing and simplifying processes, managing program communications, onboarding and…
Added 18 mins ago
Technical Program Manager III, Customer Outcomes and Resilience Engineering
Amazon Web Services, Inc.
Seattle, WA · Dallas, TX
…(CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex…
Added 20 mins ago
SPACE AND FACILITIES PROGRAM MANAGER
Federal Trade Commission
Washington, DC
…compliance with State laws is essential for occupancy. Uses AutoCAD software to review Space Management architectural drawings for accuracy, proper furniture placement and building code…
Added 20 mins ago
IT Cybersecurity Specialist (CYBERMGT)
Department Of Energy
Washington, DC
…(CYBERMGT), you will be a recognized expert in IT Cybersecurity Program Manager, who provides independent cyber security guidance, management services, advice, and recommendations to DOE…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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