Jobs in the United States

25+ jobs

Save this search

Added just now
PE
Pension Accountant
Public Employees Retirement System
CA
- $7,529 to $9,352 USD / month
…supporting critical financial activities and accounting system operations? We’re seeking someone with strong Excel expertise and excellent communication skills to join our team. If this…
Added just now
DEPUTY PROGRAM MANAGER (DPM)
Makwa Global LLC
Remote, United States
The Deputy Program Manager (DPM) supports the Program Manager in the overall management, coordination, and execution of the Overseas Training Facilities Management (OTFM) contract and its…
Added just now
Market Development Manager - West
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Northeast
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Heartland
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
Market Development Manager - Central
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added just now
CH
Patient Services Representative (Medical Receptionist)
Corewell Health Urgent Care
Grosse Pointe Farms, MI
- $17 USD / hour
Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
Added 1 min ago
Store Manager in Training
GNC Holdings LLC
Pittsburgh, PA
GNC's Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or…
Added 1 min ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Aurora, CO
Boeing is hiring a motivated Facilities Operations & Maintenance (O&M) Manager in Aurora, CO, on a government contract supporting mission‑essential facilities. The O&M Manager will ensure…
Added 1 min ago
Facilities Operations & Maintenance Manager
Boeing Aerospace Operations
Las Cruces, NM
Boeing is hiring a motivated Facilities Operations & Maintenance (O&M) Manager in Las Cruces, NM, on a government contract supporting mission‑essential facilities. The O&M Manager will…
Added 1 min ago
Business Analyst, Finance (Sustain Analytics)
Mass General Brigham Incorporated
Remote, United States
…Sustain in fall of 2023. Sustain is an ongoing organization-wide program that works to build an infrastructure, culture, and mindset around continuous improvement, working to preserve our…
Added 1 min ago
Assistant Cafeteria Manager - Woodlake Hills MS - 2026-2027
Judson Indep School District
San Antonio, TX
Assist the cafeteria manager in the efficient operation of the cafeteria services on the individual campuses and assumes full responsibility of the kitchen in the absence of the cafeteria…
Added 1 min ago
TC
Kitchen Manager
The Cheesecake Factory
Houston, TX
- $55,000 to $70,000 USD / year
Lead daily culinary restaurant operations in a high sales, full service environment
Added 1 min ago
Server Assistant
ClubCorp
Clearwater, FL
Reports to the F&B Director, Banquet Manager or Restaurant Manager
Added 1 min ago
Server
ClubCorp
Avondale, PA
…retention. As a non-lead role, Server 1 also supports the overall operations of the dining area and assists in service duties as…
Added 1 min ago
Head of Power & Infrastructure Development
Fortitude Mining, LLC
Remote, United States
…ecosystem and anchored in Zcash. The Company pairs self-mining operations with an owned data center footprint, a diversified power portfolio backed by competitive long-term contracts, and…
Added 2 mins ago
Regional Vice President - Insurance (Texas, New Mexico, Louisiana)
RiverSource Distributors
Remote, United States
…longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique…
Added 2 mins ago
Compliance Specialist Intern - Summer 2027
Clean Harbors
Norwell, MA
…Specialist Intern is responsible for assisting the Compliance Manager with maintaining compliance with all environmental regulations and permits. We are searching for a reliable and…
Added 2 mins ago
O
Strategic Planning and Organization Program Manager
Oracle
United States
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 2 mins ago
Slots Manager - MGM Springfield
MGM Springfield, LLC
United States
As an Slots Manager, you’ll bring hands-on leadership experience to oversee day-to-day slot operations, ensuring team performance, guest service excellence, and protection of company…
Added 2 mins ago
Operations Supervisor
Gate Gourmet, Inc
NY
Free hot healthy meals for unit operations roles
Added 2 mins ago
AP
Front Office Coordinator
Athletico Physical Therapy
Gilbert, AZ
- $15.45 to $23.5 USD / hour
…cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient…
Added 2 mins ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
Lead IT compliance and data integrity programs supporting GxP computerized systems used in Cell Therapy manufacturing, quality, laboratory, and business operations.
Added 2 mins ago
Jr Sous Chef
Westgate Resorts
Orlando, FL
Assist in managing daily kitchen operations across various restaurant outlets.
Added 3 mins ago
OG
Restaurant Manager
Olive Garden
Harrisonburg, VA
- $65,500 USD / year
∙ Free Employee Assistance Program for work-life balance support

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

Report this job