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Added 1 min ago
Head of Outbound Strategy (Remote)
American Express Global Business Travel
Juneau, AK
This is a strategy role, not a list-building role. A list operations team does the building, and this manager advises how that team works and what it builds. The role sits alongside the…
Added 1 min ago
Senior Manager, Outbound Performance (Remote)
American Express Global Business Travel
Juneau, AK
The Manager, Outbound Performance is that person. This role connects our SDRs and leaders with the tools, data and teams that support them. It starts with understanding how reps and leaders…
Added 1 min ago
Construction Manager, Retail
Meta
Juneau, AK
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 7 mins ago
UM
TRAINING SPECIALIST (BUSINESS OPERATIONS) NF3
U.S. Marine Corps
Twentynine Palms, CA
- $22 to $25 USD / hour
Remains up to date on all Retail, RecTrac, and Radiant purchase systems for training. Provides technical training support on all listed systems on a one-on-one or small group basis.…
Added 10 mins ago
VH
Lead Health System Specialist (Credentialing and Privileging)
Veterans Health Administration
West Haven, CT
- $88,005 to $114,413 USD / year
The Lead Health System Specialist is assigned to the Credentialing and Privileging (C&P) Office, which is aligned to the Chief of Staff at the VA Connecticut Medical Center (VAMC) in West…
Added 10 mins ago
VH
Nursing Assistant
Veterans Health Administration
Boise, ID
- $38,317 to $62,561 USD / year
Contributes to the interdisciplinary team in the development, implementation, and evaluation of the individual Veteran's treatment plan.
Added 10 mins ago
VH
Nursing Assistant
Veterans Health Administration
Boise, ID
- $38,317 to $62,561 USD / year
Contributes to the interdisciplinary team in the development, implementation, and evaluation of the individual Veteran's treatment plan.
Added 10 mins ago
VH
Community Living Center Nursing Assistant
Veterans Health Administration
Reno, NV
- $43,881 to $71,645 USD / year
Learning to utilize principles of proper body mechanics and follows procedures for use of patient care equipment to prevent injury to self or others in all settings such as utilization of…
Added 12 mins ago
VH
Program Specialist
Veterans Health Administration
Providence, RI
- $69,905 to $90,882 USD / year
This Program Specialist position is in Credentialing and Privileging Manager of Chief of Staff Service Line at the VA Providence Healthcare Systems, located at the Providence location. It…
Added 12 mins ago
VH
Physical Therapy Asst
Veterans Health Administration
Boise, ID
- $55,882 to $72,644 USD / year
4.The PTA independently utilizes basic and advanced interventions for complex and non-complex patients, including but not limited to therapeutic exercise, balance, body mechanics,…
Added 12 mins ago
VH
Registered Nurse (Informaticist)
Veterans Health Administration
Grand Junction, CO
- $87,267 to $150,275 USD / year
…to the specialty area, practice setting, role, or situation, and formal and independent learning activities to maintain and develop clinical and professional skills and…
Added 15 mins ago
DC
Program Manager (Integrator)
Defense Contract Management Agency
Saint Charles, MO
- $109,137 to $141,880 USD / year
…Assurance Specialists, Industrial Specialists, Software Specialists and Contracting personnel. | Represents the Contact Management Office (CMO) as the single point of contact to the Buying…
Added 15 mins ago
DC
DIRECTOR OF FINANCIAL MANAGEMENT AND COMPTROLLER
Defense Counterintelligence and Security Agency
Quantico, VA
- $186,207 to $219,000 USD / year
Direct the financial governance of DCSA Working Capital Fund operations, including rate and price development, full-cost recovery, cash and corpus management, revenue, cost, and workload…
Added 17 mins ago
VH
Management Analyst
Veterans Health Administration
Location Negotiable After Selection
- $90,925 to $118,204 USD / year
Provides oversight of workforce training and development activities to include planning, coordination and management of learning activities within the District Zone.
Added 20 mins ago
VH
Management and Program Analyst
Veterans Health Administration
Location Negotiable After Selection
- $89,508 to $138,370 USD / year
…would typically include: Experience in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of the HSAs. Must possess…
Added 20 mins ago
MD
Interdisciplinary (General Engineer/Operations Research Analyst)
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
Assists Test Resource Manager and Resource Test Director with flight test planning and execution to ensure test requirements are met.
Added 20 mins ago
VB
Management and Program Analyst
Veterans Benefits Administration
Salt Lake City, UT · Washington, DC · Indianapolis, IN · Philadelphia, PA · Saint Paul, MN
- $63,795 to $118,204 USD / year
This position is located in Pension and Fiduciary (P&F) Service. Pension and Fiduciary (P&F) Service administers the pension programs and fiduciary activities for compensation, dependency…
Added 22 mins ago
US
Deputy Director of Force Development, USSF SOCOM
United States Space Force Components
MacDill AFB, FL
- $126,711 to $193,760 USD / year
Step into the future of defense innovation as the Deputy Director of Force Development for United States Space Force Special Operations Command. In this high-impact leadership role, you'll…
Added 22 mins ago
OO
Government Information Specialist
Office of the Inspector General
Location Negotiable After Selection
- $61,722 to $145,468 USD / year
The Office of Inspector General (OIG) is an independent office whose mission is to promote excellence, integrity, and accountability throughout the Department of Homeland Security (DHS). In…
Added 22 mins ago
VH
Health Technician (Massage Therapy)-Advanced Clinical Level
Veterans Health Administration
Bellevue, NE
- $56,441 to $73,370 USD / year
Provide medical massage therapy instruction, education, and mentoring: The massage therapist provides medical massage therapy instruction for selfcare to patient and family as determined…
Added 22 mins ago
VH
PEER SPECIALIST
Veterans Health Administration
Salisbury, NC
- $46,421 to $82,033 USD / year
This position is for a Peer Specialist to work within the HUD/VASH (Housing and Urban Development - VA Supportive Housing) program.This announcement is Restricted to VETERANS!
Added 25 mins ago
CF
IT Specialist (Artificial Intelligence)
Centers for Medicare & Medicaid Services
San Francisco, CA · Woodlawn, MD · Dallas, TX
- $115,711 to $172,980 USD / year
…best practices, or supporting adoption of AI solutions across development teams to improve efficiency and program…
Added 25 mins ago
VH
Physician - Associate Chief of Staff for Education and Research
Veterans Health Administration
Coatesville, PA
- $220,000 to $335,000 USD / year
In this role, you will provide strategic leadership and oversight for all health professions education and training programs, ensuring a high-quality learning environment that supports the…
Added 28 mins ago
DA
Emergency Management Specialist
Deputy Assistant Secretary for Finance
Austin, TX
- $109,428 to $142,259 USD / year
Plan and monitor development and administration of a risk-based Comprehensive Emergency Management Program (CEMP) which supports the Office of Management and subordinate/field locations.
Added 30 mins ago
VH
Blind Rehabilitation Outpatient Specialist
Veterans Health Administration
Des Moines, IA
- $75,284 to $117,307 USD / year
When serving as a manager for direct care, the incumbent is responsible for ensuring documents of assessment, rehabilitation training progress, consults, referrals and recommendations are…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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