Jobs in the United States

25+ jobs

Save this search

Added just now
Government Affairs Associate
Suburban Propane
Whippany, NJ
…political, public affairs, and advocacy analysis to the Sr. Manager - Government Affairs & Communications and the executive management…
Added just now
Facilities Maintenance Supervisor
United Rolls Inc
Canton, OH
…reliability, managing maintenance costs, and supporting production…
Added just now
CT
Product Consultant (PGP Title)
Centex Title & Anclry Svcs LLC
Coppell, TX
- $125,000 to $145,000 USD / year
…PGP Title and PIA Insurance, including title and settlement operations, insurance products and services, and related financial…
Added just now
Director of Sales Effectiveness
Medix Infusion
Addison, TX
The Director owns the full spectrum of sales operations and sales enablement, including CRM and sales technology, sales analytics and reporting, training and development, field sales…
Added just now
Healthcare Relations Manager - Call Center
Cataract & Laser Institute
Maumee, OH
We're looking for a Healthcare Relations Manager who is passionate about developing people, building strong provider relationships, and creating a positive experience for every patient who…
Added 1 min ago
Automotive General Sales Manager - Flow Automotive Companies
Flow Automotive Companies
Charlottesville, VA
Flow Automotive Companies is seeking an experienced, motivated General Sales Manager to lead our dealership sales team. We are looking for a strong automotive leader with a proven track…
Added 1 min ago
RU
Accounting Clerk
Randstad USA
Dallas, TX
- $15.33 to $15.34 USD / hour
We are hiring an organized, self-motivated individual to support daily banking operations and accounting reconciliations. This onsite position is ideal for someone proficient in 10-key…
Added 1 min ago
Firm Operations Manager
Skyelia
Ambler, PA
We are seeking a highly organized, systems-oriented Firm Administrator / Firm Operations Manager to oversee the firm’s administrative operations, client workflow, staff scheduling,…
Added 1 min ago
Nurse Practitioner or Physician Assistant Clinical Manager
Concentra
Norwich, CT
As a Clinical Manager, you will provide primary medical direction and coordination of professional healthcare services in a clinical setting, under the direction of the Regional Medical…
Added 1 min ago
Parts Manager - Jaguar Buckhead & Land Rover Buckhead
Group 1 Automotive, Inc.
Atlanta, GA
Jaguar Buckhead & Land Rover Buckhead is part of Group 1 Automotive, is a fast-growing leader in automotive retail, and we are looking to add a qualified Parts Manager to our team.
Added 1 min ago
Representative Success Manager - Burner Systems
Cleaver-Brooks
Monroe, WI
The Representative Success Manager – Burner Systems leads the Applications/Inside Sales and Aftermarket Parts teams, providing responsive technical and commercial support to representatives…
Added 1 min ago
Order Entry and Submittal Manager
Cleaver-Brooks
Thomasville, GA
Cleaver Brooks is looking for a Order Entry & Submittal Manager to join our team in Thomasville, GA. The Order Entry & Submittal Manager is responsible for managing orders after they are…
Added 1 min ago
G
Assistant Retail Store Manager GA
Goodwill
Dalton, GA
- $17 USD / hour
Assistant Store Manager manages the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget…
Added 1 min ago
RH
Customer Service Manager
Reimer Home Services
Cheektowaga, NY
- $80,000 to $100,000 USD / year
…TRADE up to a better opportunity? We're hiring a Call Center Manager to lead our Customer Service and Dispatch operations. This is a key leadership role responsible for driving team…
Added 1 min ago
Turnaround/Outage Execution Coordinator and System Owner
Ashland Specialty Ingredients, GP
HOPEWELL, VA
…Outage function. This position will report to the Maintenance…
Added 2 mins ago
HR Generalist/Payroll Specialist
Alamo Group
Winn, MI
…resources programs, policies, and procedures for the manufacturing operations in compliance with corporate policies, procedures, and guidelines as well as federal and state regulations. The…
Added 2 mins ago
S
Area General Manager
Sodexo
BETHANY, OK
- $100,130 to $129,580 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 2 mins ago
S
Clinical Nutrition Manager 2
Sodexo
LAWTON, OK
- $64,600 to $83,600 USD / year
…achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects…
Added 2 mins ago
B&
Supervisor - Part Time
Barnes & Noble Education
EDMOND, OK
- Part-time
Support the daily operations of the store by assisting with opening and closing responsibilities, serving as Manager-on-Duty when assigned, and helping ensure operational priorities are…
Added 2 mins ago
Assistant Nurse Manager ICU
Ascension Health
Tulsa, OK
Assesses daily patient access needs and ensures that appropriate patient care is provided. Provides oversight involving all aspects of nursing department operations.
Added 2 mins ago
Site Care Partner - Lead CRA - US - FSP
Parexel
Oklahoma City, OK
Provides support to the Study Operations Manager (SOM)/Global Study Manager (GSM) to define local requirements for the importation/exportation processes of the investigational medical…
Added 2 mins ago
Project Manager/Principal Project Manager
Northrop Grumman
Oklahoma City, OK
…diverse organization of project integrators within the Program Operations Homeroom. The candidate is responsible for overseeing and manage the operational aspects of ongoing projects and…
Added 2 mins ago
Network Engineering Manager
CMH Services Inc.
Maryville, TN
The Manager, Network Engineering is responsible for managing the day-to-day operations and delivery of network engineering services supporting Clayton’s enterprise network. This role leads…
Added 2 mins ago
Senior Logistics Engineer
Huntington Ingalls Industries
Oklahoma City, OK
…customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of…
Added 2 mins ago
Medicaid Implementation Senior Project Manager
Humana
Oklahoma City, OK
Humana Healthy Horizons is seeking a Medicaid Implementation Senior Project Manager to manage all aspects of a project, from start to finish, so that it is completed on time and within…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

Report this job