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Added 1 min ago
OL
Service Manager (Will Train)
Orkin LLC
Burlington, VT
- $65,000 to $75,000 USD / year
Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and…
Added 1 min ago
VH
Registered Nurse - Referral Coordination
Veterans Health Administration
Beckley, WV
- $72,306 to $137,056 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
Added 1 min ago
VH
Clinical Laboratory Scientist (Laboratory Information Manager)
Veterans Health Administration
Charleston, SC
- $107,048 to $139,166 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
VH
Medical Records Technician - Health Information Technician (HIT)
Veterans Health Administration
Danville, IL
- $36,409 to $65,599 USD / year
Added 1 min ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
Altoona, PA
- $45,127 to $107,554 USD / year
…facility. Works in support of the medical equipment management program. Troubleshoots and performs planned maintenance on a range of medical devices and clinical…
Added 1 min ago
VH
Food Service Worker
Veterans Health Administration
Miami, FL
- $20 to $23 USD / hour
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional;…
Added 1 min ago
VH
Pharmacist (Pharmacy Supervisor)
Veterans Health Administration
Reno, NV
- $146,071 to $189,895 USD / year
Added 1 min ago
VH
Nursing Assistant- Surgical
Veterans Health Administration
Long Beach, CA
- $53,938 to $70,120 USD / year
Completion of an intensive, specialized, occupation-related training course of study or program of less than one year as a NA may also meet in full the experience requirements for GS-3.
Added 1 min ago
FE
Logistics Management Specialist (Logistics Section Chief Type 1)
Federal Emergency Management Agency
Denton, TX
- $66 to $94 USD / hour
This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on…
Added 1 min ago
VH
Clinical Laboratory Scientist (Laboratory Information Manager) - ATC
Veterans Health Administration
Minneapolis, MN
- $127,286 to $165,474 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Physician (Psychiatry Section Chief)
Veterans Health Administration
Charlotte, NC · Salisbury, NC
- $260,000 to $335,000 USD / year
Position(s) listed under this Open Continuous Announcement MAY be eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Applicants selected…
Added 1 min ago
VH
Nursing Assistant - Extended Care Rehabilitation Services
Veterans Health Administration
Jefferson Barracks, MO
- $42,116 to $62,882 USD / year
…the specialization of the position, such as education in a program for psychology, psychiatric, or operating room technicians; (Transcripts…
Added 1 min ago
VH
Licensed Practical/License Vocational Nurse
Veterans Health Administration
Muskogee, OK
- $65,176 to $84,731 USD / year
…National League for Nursing Accrediting Commission at the time the program was completed by the…
Added 1 min ago
FE
Environmental Protection Specialist
Federal Emergency Management Agency
Location Negotiable After Selection
- $106,437 to $172,980 USD / year
Added 1 min ago
VH
Supervisory Inventory Management
Veterans Health Administration
Topeka, KS · Leavenworth, KS
- $75,897 to $98,671 USD / year
…in strategic planning, quality management of the equipment program, equipment replacement planning on a progressive basis, integrated with management budgetary plans and consistent with…
Added 3 mins ago
VH
Physician (Chief of Hematology and Oncology)
Veterans Health Administration
Salisbury, NC
- $370,000 to $400,000 USD / year
Position(s) listed under this Open Continuous Announcement MAY be eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Applicants selected…
Added 3 mins ago
UF
Park Ranger
U.S. Fish and Wildlife Service
Folkston, GA
- $61,722 to $80,243 USD / year
Plans, develops, and implements a balanced Visitor Services program, including interpretive and environmental education activities and compatible wildlife-dependent recreation.
Added 3 mins ago
VH
Management Analyst
Veterans Health Administration
Location Negotiable After Selection
- $90,925 to $118,204 USD / year
…managerial oversight in the following areas: Budget Management, Program Administration, Contracting Requirements and Quality and Performance and Human…
Added 3 mins ago
VH
Social Worker-Acute Care
Veterans Health Administration
Orlando, FL
- $68,619 to $107,936 USD / year
Added 3 mins ago
VH
Licensed Practical Nurse - Outpatient Mental Health
Veterans Health Administration
Saint James, MO · Rolla, MO
- $47,658 to $81,189 USD / year
…within this functional statement under guidance of the Nurse Manager or designee. Assigned tasks require advanced technical competence and…
Added 3 mins ago
VH
Dentist (Regular Ft)
Veterans Health Administration
Lawton, OK
- $124,308 to $315,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Physician - Surgeon (Colon Rectal)
Veterans Health Administration
Tulsa, OK
- $350,000 to $400,000 USD / year
Education Debt Reduction Program (Student Loan Repayment): This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must…
Added 3 mins ago
VH
Registered Nurse - Outpatient Mental Health Nurse
Veterans Health Administration
Saint James, MO · Rolla, MO
- $71,493 to $141,751 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 3 mins ago
VH
Staff Psychologist - Primary Care Mental Health Integration
Veterans Health Administration
Marshalltown, IA · Des Moines, IA · Fort Dodge, IA · Carroll, IA · Mason City, IA · Knoxville, IA
- $63,795 to $118,204 USD / year
…provide service in the Primary Care Mental Health Integration Program. These vacancies will be filled with either a Social Worker, Licensed Professional Mental Health Counselor, Marriage…
Added 3 mins ago
VH
Marriage and Family Therapist - Primary Care Mental Health Integration
Veterans Health Administration
Mason City, IA · Marshalltown, IA · Des Moines, IA · Fort Dodge, IA · Carroll, IA · Knoxville, IA
- $52,727 to $82,938 USD / year
…provide service in the Primary Care Mental Health Integration Program. These vacancies will be filled with either a Social Worker, Licensed Professional Mental Health Counselor, Marriage…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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