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Added 2 mins ago
FC
ADMINISTRATIVE COORDINATOR II Grade 16
Fulton County
Alpharetta, GA
- $55,674 to $79,613 USD / year
The purpose of this classification is to serve as the office manager for a large division or department. While the essential functions are similar to those of an Administrative Coordinator…
Added 5 mins ago
W
Shift Lead
Walgreens
MENOMONEE FALLS, WI
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
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Shift Lead
Walgreens
TACOMA, WA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
RUTLAND, VT
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
KATY, TX
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
MEMPHIS, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
RAYMOND, NH
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
LOUISVILLE, KY
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
INDIANAPOLIS, IN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
DARIEN, IL
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
LITTLETON, CO
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 5 mins ago
W
Shift Lead
Walgreens
SUNNYVALE, CA
- $22.5 to $27 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 12 mins ago
Assistant Manager
EssilorLuxottica Group
Wellington, FL
Partner with store manager to lead & develop team
Added 14 mins ago
WV
Director of Facilities & Operations
Wenatchee Valley College
Wenatchee, WA
- $8,750 to $9,583.33 USD / month
Lead continuous improvement of Facilities & Operations processes, systems, documentation, and services.
Added 16 mins ago
UO
Associate Licensing Manager
University of Colorado Denver
Boulder, CO
- $70,000 to $80,000 USD / year
…member with a passion for innovation. The Associate Licensing Manager for Physical Sciences is responsible for managing innovations and their intellectual property (IP) from world leading…
Added 16 mins ago
TI
Sales Enablement Program Manager
Trimble Inc.
Westminster, CO
- $91,100 to $125,200 USD / year
Drive High-Impact Revenue Execution as Sales Enablement Program Manager!
Added 16 mins ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
The Senior Finance and Accounting Professional serves as a departmental lead for financial management, bringing advanced expertise in accounting and fiscal administration to the Department…
Added 17 mins ago
Sales Manager - NYC
Warby Parker
NY
Warby Parker is seeking a service-oriented Sales Manager to support a team of exceptional Retail Advisors in creating the best possible glasses-shopping experiences. (At other brands, you…
Added 17 mins ago
Sales Supervisor - Warby Parker Brick
Warby Parker
Brick, NJ
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
Added 34 mins ago
Hardware Architecture Manager
Ford
Dearborn, MI · Dearborn
You will lead chassis architecture from program start through the early UNVx milestones of GPDS, integrating all chassis commodities with frames/subframes, body structure, driveline, and…
Added 35 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Fairfield, CA
- $24 to $26 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 35 mins ago
AD
Assistant Dental Office Manager
Aspen Dental
Sacramento, CA
- $24 to $26 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 36 mins ago
VR
Lead Rental Operations
Vail Resorts
Crested Butte, CO
- $23 to $29.22 USD / hour
As the Retail/Rental Lead of the Rental department, this job oversees the operations of a high volume, seasonal rental operation, ski and snowboard repair/tuning center and servicing the…
Added 36 mins ago
Team Leader
VXI GLOBAL SOLUTIONS LLC
United States
Job DescriptionA VXI Contact Center Team Lead is responsible for the day-to-day operations of a team of Technical Support Associates. This position has a direct and immediate impact on the…
Added 38 mins ago
Hardware Architecture Manager
Ford Global
Dearborn, MI
You will lead chassis architecture from program start through the early UNVx milestones of GPDS, integrating all chassis commodities with frames/subframes, body structure, driveline, and…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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