Jobs in the United States

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Added 1 min ago
Field Service Technician
Secur-Serv
Charleston, SC
POSITION SUMMARYOur Field Service Technicians apply their technical knowledge and experience to solve problems across a diverse customer base. You will support customers in banking,…
Added 1 min ago
Sr. Product & Customer Marketing Manager
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Sr. Product & Customer Marketing Manager based in the United…
Added 2 mins ago
Courtesy Clerk/Grocery Bagger
The Kroger Co.
Clarksburg, WV
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's…
Added 5 mins ago
Assistant Manager II
Dollar Tree
Belleville, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Ypsilanti, MI
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager I
Dollar Tree
Ann Arbor, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
Assistant Manager II
Dollar Tree
Saline, MI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 5 mins ago
CH
Operations Manager
CVS Health
Evanston, IL
- $20.4 to $34.4 USD / hour
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Added 6 mins ago
AI
Customer Accounts Advisor
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Ionia, MI
- $14 to $15.5 USD / hour
…retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy,…
Added 8 mins ago
Store Manager
Vail Resorts
Breckenridge, CO
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Added 8 mins ago
ES
Assistant Store Manager
Extra Space Storage
Arvada, CO
- $18 to $18.5 USD / hour
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Added 9 mins ago
HH
Registered Nurse Mom Baby
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- $36.68 to $55.53 USD / hour
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Added 9 mins ago
HH
Surgical Services Nurse Manager
HCA Healthcare
Thornton, CO
- $94,078.4 to $142,147.2 USD / year
…impacting our communities. As a(an) Surgical Services Nurse Manager with HCA HealthONE Mountain Ridge, you can be a manager in an organization that is devoted to…
Added 9 mins ago
SS
Assistant Hospitality Supervisor
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- $42,065 to $47,708 USD / year
Under the close supervision of the Hospitality Manager, this position assists with the day-to-day operations of food and beverage service at Lone Tree Golf Club & Hotel, including the…
Added 9 mins ago
DG
Part-Time Sales Floor Associate - Pueblo Store
Discover Goodwill of Southern & Western Colorado
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- $16.51 USD / hour
- Part-time
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Added 9 mins ago
Controls Program Manager
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Knowledgeable of engineering, manufacturing and customer service processes.
Added 9 mins ago
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Buyer / Planner
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- $80,000 to $85,000 USD / year
…emphasizes safety, quality, sustainability, technology, and customer satisfaction as core values, and it upholds high ethical standards and mutual respect in all interactions. The culture…
Added 9 mins ago
N
Security Operations Center (SOC) Manager
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- $105,000 to $140,000 USD / year
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator…
Added 9 mins ago
Licensed Practical Nurse- Primary Care
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Demonstrated customer service focus and exemplary service skills.
Added 9 mins ago
ES
Assistant Store Manager
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- $18 to $18.5 USD / hour
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Added 9 mins ago
Loan Sales Specialist
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Added 9 mins ago
MI
Sr. Manager, Strategic Accounts
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…Information ( TS/SCI ) security clearance. Vantor is seeking a Sr. Manager, Strategic Accounts to lead growth, sustainment, and customer outcomes across a portfolio of high-value government…
Added 9 mins ago
SA
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Added 9 mins ago
C
Lead Building Engineer
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- $40 to $45 USD / hour
Impact theachievement of customer, operational, project, or service objectives acrossmulti-discipline teams. Work is guided by functional policies which impact thedesign of procedures and…
Added 9 mins ago
OP
Director, Product Line Management
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Fort Collins, CO
- $170,000 to $210,000 USD / year
…organization delivers marketplace-winning solutions that meet evolving customer needs and business objectives. The ideal candidate possesses deep product management expertise, strong…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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