Jobs in the United States

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Added 2 mins ago
FC
HPS Logistics and DC Specialist
Foundation Communities Inc
Austin, TX
- $23.5 USD / hour
Department: Health Initiatives – Healthy Food Pantry Program Reports To: Food Access & Security Manager Primary Work Location: Mission Plaza Distribution Center, Austin, TX Work Setting:…
Added 2 mins ago
NE
Building Code Inspector (MEP) - Full or Part-time
Nova Engineering and Environmental LLC
Lehigh Acres, FL
- Part-time
…Testing and Inspection services to the design and construction community, largely in the southeastern United States. Since our founding, NOVA has added additional service lines such as…
Added 2 mins ago
2026 Management & Sales Training Program - Fort Wayne
Sherwin-Williams
Fort Wayne, IN
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 3 mins ago
RM
Hotel Front Desk Manager / Guest Services Manager
Raymond Management Company
Milwaukee, WI
- $50,000 to $60,000 USD / year
…leadership and communication skills? We’re seeking a Guest Service Manager to oversee our front desk operations and ensure the highest level of service for our…
Added 3 mins ago
MR
Floating Property Manager
Mission Rock Residential LLC
Aurora, CO
- $80,000 to $85,000 USD / year
As the Floating Property Manager, you will have the opportunity to significantly impact and contribute to the lives of our residents and team members by providing a comfortable environment…
Added 4 mins ago
Talent Consultant II - Global Operations
Bank of America, National Association
United States
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life…
Added 4 mins ago
Registered Nurse (RN) - FT Nights | PAM Health Jupiter Rehab
PAM Health Rehabilitation Hospital of Jupiter
Jupiter, FL
…providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services…
Added 4 mins ago
Registered Nurse (RN) - FT Days | PAM Health Jupiter Rehab
PAM Health Rehabilitation Hospital of Jupiter
Jupiter, FL
…providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services…
Added 4 mins ago
Assistant Store Manager
Goodwill of the San Francisco Bay
United States
…responsibilities include people leadership, store operations, customer service, financial management, inventory control, donation processing, and training and development of store Team…
Added 4 mins ago
Permanent Supportive Housing Program Assistant/Case Manager
First Step House
Salt Lake City, UT
This unique role combines case management and program administration. You'll work directly with residents who have experienced homelessness and may be living with mental illness and/or…
Added 4 mins ago
OH
Charge Nurse RN or LPN
Oriol Health Care
Holden, MA
- $33.13 to $43.47 USD / hour
The Charge Nurse assists the Unit Manager in managing and coordinating resident care, activities, unit operations, and nursing personnel on a designated nursing unit. The Charge Nurse…
Added 4 mins ago
Account Manager SMB- Business Sales
Cellco Partnership
Tucson, AZ
…innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration,…
Added 5 mins ago
EI
Case Manager - Adult Residential Services
Equinox Inc
Albany, NY
- $21 USD / hour
The Residential Case Manager is responsible for providing service plan development and case management to clients in the residential treatment facility.
Added 5 mins ago
CC
Stormwater Maintenance Worker
Celina, City of (TX)
Celina, TX
- $20.81 USD / hour
At the City of Celina, our Values of Excellence, Community, Integrity, and Service are more than just words - they guide our decisions, shape our culture, and inspire the work we do every…
Added 6 mins ago
PH
Maintenance Technician
PROVIDENCE HOUSING DEVELOPMENT CORPORATION
Elmira, NY
- $21 USD / hour
Performs service requests and schedule outside technical staff, upon request, to make additions, changes or repairs to building systems
Added 6 mins ago
CC
CASE MANAGER - ESSHI
CATHOLIC CHARITIES OF TOMPKINS/TIOGA
Ithaca, NY
- $23 USD / hour
Under the supervision of the Residential Director, the Case Manager/Housing Counselor provides housing stabilization and supportive case management services to individuals and families…
Added 6 mins ago
FM
Mazda/Mercedes Benz Parts Manager
Fox Mercedes-Benz Kalamazoo
Kalamazoo, MI
- $80,000 to $100,000 USD / year
Fox Motors has a Parts Manager opening in Kalamazoo, MI at Fox Mazda Kalamazoo/Fox Mercedes Benz Kalamazoo. You would contribute to our overall vision, "Working together moving people…
Added 7 mins ago
Occupational Therapist PRN
Bolivia Rehabilitation and Healthcare Center
Bolivia, NC
21. Provide in-service education regarding patient care or occupational therapy services to rehab staff, facility staff, hospitals and/or and community as needed.
Added 7 mins ago
Shipping and Receiving Clerk 2- Lafayette LA
FMOL Health
Monroe, LA
…in the areas of Orthopedics, Stroke and a Robotics Surgery Program. The hospital is home to the only burn unit in Southwest Louisiana and a Commission on Cancer accredited oncology program.…
Added 7 mins ago
HS
District Manager in Training - Dining Services
Healthcare Services Group, Inc.
WEST ORANGE, NJ
- $32 to $33 USD / hour
Our exciting District Manager-In-Training (MIT) program allows you to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a…
Added 8 mins ago
CL
Case Manager/Service Coordinator- Augusta, ME
Care Lync
Waterville, ME
- $55,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…
Added 8 mins ago
CL
Case Manager/Service Coordinator- (Aging Population) Augusta, ME
Care Lync
Waterville, ME
- $55,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…
Added 8 mins ago
CL
Case Manager/Service Coordinator (Aging Population) - Augusta, ME
Care Lync
Manchester, ME
- $50,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…
Added 8 mins ago
CL
Case Manager/Service Coordinator (Aging Population) - Augusta, ME
Care Lync
Sidney, ME
- $50,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…
Added 8 mins ago
CL
Case Manager/Service Coordinator - Augusta, ME
Care Lync
Manchester, ME
- $50,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…

Birge & Held Group LLC

Operations Manager

Mccordsville, IN, United States

$75,000 to $82,000 USD / year

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Job details

Pay: $75,000 to $82,000 USD / year
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

McCord Square and Kensington Gardens (McCordsville, IN) - 340 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb appeal, and provide an exceptional experience for residents and prospects. This role includes managing the on-site Customer Experience Team, optimizing resident satisfaction, working alongside Birge & Held’s offsite centralized team members and ensuring the property’s value is maximized through operational excellence and attention to detail. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level. This role will report to the Regional Property Manager.

KEY RESPONSIBILITIES

Property and Asset Management

Work cross-functionally across all teams to ensure eviction processes are performed according to company policy.
Oversee all aspects of the apartment communities to maintain financial goals and metrics, ensure the properties are well-maintained and meet company standards.
Regularly inspect your designated assets’ physical condition, ensuring great curb appeal, clean common areas, and are a safe environment.
Coordinate and supervise repairs, and upgrades to maintain property enhancements and product availability.
Monitor and manage budgets ensuring cost-effectiveness without compromising quality.
Submit Property Owners Protection Insurance Company (POPIC) claims per our standard operating procedures (SOPs).

Team Leadership and Management

Recruit, develop, train, and lead the on-site Customer Experience Team to deliver high-quality resident and prospect interactions.
Establish and document performance goals for team members and provide regular feedback to encourage professional growth and accountability.
Foster a collaborative and resident-focused culture to drive excellence in service delivery.
Resident & Prospect Satisfaction
Oversee the customer experience to ensure residents and prospects receive timely, courteous, and professional service.
Monitor resident feedback and satisfaction scores to identify areas for improvement and implement changes to enhance the resident experience.
Provide support and guidance for unresolved resident concerns, ensuring prompt and effective resolutions that align with company policies.

Leasing and Prospect Engagement

Collaborate cross-functionally with the Marketing team to support marketing efforts and lead generation to maintain occupancy and revenue goals.
Ensure the sales process, including tours, move-ins, and move-outs, are seamless and professional.
Monitor feedback and collaborate cross-functionally to enhance the customer experience.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Compliance and Reporting

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily communities to ensure compliance with local regulations, company policies, and industry standards.
Maintain accurate records for resident interactions, leasing, maintenance, and other operational activities.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer-focused mindset.
Strong verbal and written communication skills.
A minimum of three (3) years of management experience leading a team.
A minimum of two (2) years of customer service experience working within the multi-family or hospitality industry, preferred.
Experienced in property financial analysis and must be able to read and understand financial reports.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement the next steps.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
Must be able to effectively manage in a crisis.
A desire for professional development and continued learning
Ability to manage one’s time effectively and productively.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.
A High school diploma or equivalent (e.g., GED) required.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Stay connected and equipped for success with a monthly phone stipend of up to $50 to help cover your mobile service costs.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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More about this job

Skills

Customer experience
Attention to detail
Manage budgets
Team leadership
Lead generation
Sales
Accounts receivable
Communication skills
Reporting
Regulatory compliance
Customer service
Interpersonal skills
Lead a team
Financial analysis
Yardi
Microsoft Office
Present a cause

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