Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Sourcing Executive, Clinical
Vizient
Irving · Chicago · Nashville · Charlotte · Centennial
This role follows a hybrid work model, requiring three days per week in the office
Added 1 min ago
LM
Music Store Assistant Manager
LHP MUSIC
AGOURA HILLS, CA
- $17 to $23 USD / hour
Must have Associate degree or equivalent · Must have 3+ years retail sales experience
Added 2 mins ago
T
Fleet Operations Coordinator
TEKsystems
Bakersfield, CA
- $23 to $26 USD / hour
…position involves vehicle inspections, vendor coordination, maintenance scheduling, record keeping, and hands-on fleet support to ensure vehicles remain operational and ready for…
Added 2 mins ago
CH
Store Associate Rx
CVS Health
Randleman, NC
- $15 to $18 USD / hour
Must have the ability to perform the following tasks: Customer Service
Added 3 mins ago
EI
Principal Lab Technician
Ecolab Inc.
Naperville, IL
- $33.65 USD / hour
…method development to support product development, product line maintenance, and continuous improvement initiatives. You’ll collaborate with cross-functional teams, contribute technical…
Added 3 mins ago
EI
Forklift Operator
Ecolab Inc.
Garland, TX
- $23.4 USD / hour
Ecolab, the leading global developer of premium cleaning, sanitizing and maintenance products and services for the hospitality, institutional and industrial markets is seeking a Fork Truck…
Added 3 mins ago
SC
Warehouse Order Picker Part Time 2nd Shift
Staples Canada
Idaho Falls, ID
- $19.75 USD / hour
- Part-time
As a warehouse associate you may work in one of the following four areas:
Added 7 mins ago
MT
Fab Equipment Technician
Micron Technology
Manassas
- $26.75 to $44 USD / hour
Ability to work 12-hour shifts (3 days on/4 days off and 4 days on/3 days off)
Added 7 mins ago
MS
Associate Researcher I- Immunology and Immunotherapy
Mount Sinai Health Systems
New York, NY
- $58,661 to $78,000 USD / year
…diverse range of clinical and translational research studies. An Associate Researcher Level I will perform bench work for clinical study sample biorepository and proteomics…
Added 10 mins ago
Production Manager - Coatings Shop
Kymera International
Chesapeake, VA
Identify equipment limitations, production bottlenecks, and process constraints; coordinate with Maintenance, Engineering, and Quality to implement effective solutions.
Added 11 mins ago
Audiovisual Design & Integration Specialist (Associate, Mid-Level or Senior)
The Boeing Company
Herndon, VA
…self-starting Audiovisual Design & Integration Specialist (Associate, Mid-Level, or Senior) for a position based in Herndon, VA. Our team in the Washington, DC Metro region designs,…
Added 11 mins ago
Radio Frequency (RF) Test & Evaluation Lab Tech (Associate or Experienced)
The Boeing Company
Tukwila, WA
Must have organizational skills and adaptability to work in a fast-paced and continually changing environment
Added 11 mins ago
Embedded Software Engineer
The Boeing Company
Long Beach, CA
Supports the design, development, test, debugging and maintenance of software that is integrated into embedded devices and systems and meets industry, customer, safety and regulation…
Added 13 mins ago
Sr Research Associate focused on Analytics & Assays
SDHR Consulting
San Diego · San Diego, CA
Senior Research Associate, Analytics & Assays
Added 13 mins ago
G
Human Resources Generalist - Security
GardaWorld
Ontario, CA
- $80,000 USD / year
Transition candidates into WinTeam and complete necessary post-hire maintenance.
Added 14 mins ago
Virtual Physician - Cardiology
CenterWell
Remote, United States
…focuses on outpatient medicine, continuity of care, health maintenance, and disease prevention for elderly patients. The Cardiologist, Virtual Care manages complex cardiac conditions such…
Added 14 mins ago
BB
Maintenance Supervisor
Bimbo Bakeries USA
South San Francisco
- $98,400 to $127,900 USD / year
…Paid Time Off 401k & Company Match #LI-JV1 Position Summary: Maintenance Team Leaders play an important role in helping BBU bake with world-class practices, win as one team, and grow our…
Added 14 mins ago
BB
Maintenance Technician
Bimbo Bakeries USA
Meridian
- $27.55 to $29.55 USD / hour
Added 14 mins ago
BB
Maintenance Technician
Bimbo Bakeries USA
Beaverton
- $36.94 to $42.85 USD / hour
Added 15 mins ago
Operations Coordinator
AKS Engineering & Forestry, LLC
Las Vegas, NV
Coordinate office-related service requests, maintenance needs, and vendor communications as necessary.
Added 17 mins ago
TC
Merchandise Associate
TJX Companies
Port Chester, NY
- $17 to $17.5 USD / hour
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Added 17 mins ago
Seasonal Merchandise Associate
TJX Companies
The Woodlands, TX
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Added 17 mins ago
CM
Hiring Event - Customer Service Associate, Assistant General Manager, General Manager
CRC Management Co., LLC
Brooklyn, NY
- $17.5 USD / hour
Using log books to report building or equipment maintenance issues, and immediately informing a supervisor of any unsafe situations during a shift
Added 18 mins ago
Driver Associate - Non-DOT
WCM White Cap Management LLC
United States
White Cap is hiring immediately for a Driver Associate – Non-DOT!
Added 20 mins ago
Front Desk Supervisor
Courtyard by Marriott
Silver Spring, MD
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may…

Birge & Held Group LLC

Customer Experience Associate

Westerville, OH, United States

$17.8 to $22.25 USD / hour

Apply on secure7.saashr.com About employer

Applications open in a new tab.

Job details

Pay: $17.8 to $22.25 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Fairmont Apartments - 219 Units

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply on secure7.saashr.com About employer

Report this job

Work requirements

Jobs in the United States