Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Residential Life Coordinator, UNLV Student Life - Residential Life [R0154222]
University of Nevada, Las Vegas
United States
In partnership with students, faculty and staff, in support of the educational goals of the University, the Housing and Residential Life department facilitates a comfortable residential…
Added just now
Full Spectrum Cyber Capability and Operations Expert
MIT Lincoln Laboratory
Lexington, MA
…reports, and often interfacing with sponsors. You effectively support sponsor, mission-partner, and Laboratory leadership’s needs through daily or weekly technical briefings, program…
Added 1 min ago
Production Associate
Knight’s Companies Inc.
Richmond Hill, GA
Must have the willingness to learn
Added 1 min ago
Wind Turbine Technician - Tech One Program
Sky Climber Renewables
Olney, TX
- Must live within 1-hour commuting distance to job site unless actively relocating to the area
Added 1 min ago
Wind Turbine Technician - Tech One Program
Sky Climber Renewables
Cambria, WI
- Must live within 1-hour commuting distance to job site unless actively relocating to the area
Added 1 min ago
Talent Sourcer, SG&A
SpaceX
Bastrop, TX
We are looking for highly motivated talent sourcers to support SG&A as we scale globally across a variety of challenging disciplines, including but not limited to: IT, Application Software,…
Added 1 min ago
Talent Sourcer, SG&A
SpaceX
Hawthorne, CA · Bastrop, TX
We are looking for highly motivated talent sourcers to support SG&A as we scale globally across a variety of challenging disciplines, including but not limited to: IT, Application Software,…
Added 1 min ago
CB
Operations Consumer Loan Servicing Representative
Commerce Bank
MO
- $16.85 to $19.25 USD / hour
The main purpose of this job is to provide support to a variety of specialty lending products.
Added 2 mins ago
Machinist Research Technician
The Ohio State University
United States
Research Technician to provide skilled technical support for research, instructional, and laboratory activities through the design, fabrication, modification, installation, and maintenance…
Added 2 mins ago
OT
Production & Fulfillment Technician
Optimus Technologies
Pittsburgh, PA
- $23.73 to $27.98 USD / hour
…hours, Optimus’ technology integrates seamlessly into fleet operations without compromising vehicle performance, uptime, or range. Optimus’ fuel system solutions are deployed across all…
Added 2 mins ago
MC
Manager, Records and Information Management
Metropolitan Council
St Paul, MN
- $46.4 to $75.3 USD / hour
…Information Management program, overseeing its architecture, operations, and the staff responsible for implementing enterprise-wide records management practices and associated technologies.…
Added 2 mins ago
Retail Sales Associate
Ollie's Bargain Outlet
Garland, TX
20% Associate discount on all Ollie’s purchases;
Added 2 mins ago
ER
Leasing Associate
Edens Realty, Inc.
Washington, DC
- $60,000 to $67,000 USD / year
…DC, Northern Virginia, and suburban Maryland. As a Leasing Associate, you will spend significant time in the market learning neighborhoods, discovering emerging concepts, building industry…
Added 2 mins ago
Sales Operations Associate, AI & Automation
TransPerfect
Austin, TX · Charlotte, NC · Cleveland, OH · Columbus, OH · Dallas, TX · Houston, TX · Minneapolis, MN · Nashville, TN · Philadelphia, PA · Phoenix, AZ · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Durham, NC · Tempe, AZ
This is a hybrid position requiring 3 - 4 days per week in the office
Added 2 mins ago
Presuit Secretary (Entry Level)
Morgan & Morgan, P.A.
Orlando, FL
…defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for…
Added 2 mins ago
LTG - Sr Network Engineer
LEN Lennar Corporation
Miami, FL
…Senior Network Engineer will collaborate with various teams to support network operations, lead critical projects, and drive continuous improvement…
Added 2 mins ago
OS
Temporary Seasonal Retail Store Associate- Part-Time (Day and Weekend Availability)
Ocean State Lot
Gardner, MA
- $15 USD / hour
- Part-time
The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register support, freight…
Added 3 mins ago
Associate Counsel
Cummins Talent Acquisition
Indianapolis, IN
Review, draft, and negotiate standard contracts and legal documents to support business operations and protect organizational interests.
Added 3 mins ago
CL
Assistant Store Manager - Retail (Napa)
cabi, LLC
Napa, CA
- $20 to $23 USD / hour
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, driving sales performance, and delivering an exceptional customer experience. This role helps…
Added 4 mins ago
Facilities Manager
OSU Oregon State University
United States
…Stewart Center, providing strategic direction for building operations, maintenance coordination, safety and compliance programs, asset management, and operational readiness. Reporting to…
Added 4 mins ago
Production Supervisor - 3rd Shift
Jeld-Wen Inc.
Pataskala, OH
As a Manufacturing Operations Supervisor, you will be responsible for managing and implementing all production operations and shop activities. Working also with the Plant and Production…
Added 4 mins ago
Branch Operations Manager
Raymond James & Associates, Inc.
Waukesha, WI
…management, scheduled performance appraisals and salary reviews of operations associates, and maintains branch associate…
Added 5 mins ago
Member Information Specialist
Maine Public Employees
Augusta, ME
Support Document Center operations, including mail processing and quality control.
Added 5 mins ago
Production Operator II
Niagara Bottling, LLC
Jeffersonville, IN
Ability to work 12 hour shifts, day or night, on a rotating 2-2-3 schedule
Added 5 mins ago
NB
Production Operator
Niagara Bottling, LLC
Baltimore, MD
- $19.58 to $26.43 USD / hour
Ability to work 12 hour shifts, day or night, on a rotating 2-2-3 schedule or schedule as dictated by production demand

Birge & Held Group LLC

Customer Experience Associate

Columbus, OH, United States

$20 to $25 USD / hour

Apply on secure7.saashr.com About employer

Applications open in a new tab.

Job details

Pay: $20 to $25 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities Wesbury Park, Dublin Square, and Sawmill Park (Dublin, OH) Units - 600

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply on secure7.saashr.com About employer

Report this job

Work requirements

Jobs in the United States