Jobs in the United States

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TJ
Intern Supervisor
THE JOSSELYN CENTER NFP
Grayslake, IL · Waukegan, IL
- $70,000 to $80,000 USD / year
Organize and facilitate two intern program events annually to promote community, engagement, and professional development.
Added just now
Sr. Director - HEMAR, Americas Region Head
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Deerfield, IL
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of…
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NACEP Faculty Liaison- Math
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Ankeny Campus, IA
…material review. Provide instructional coaching, professional development, and effective onboarding to support high-quality education and alignment with college standards. Serve as a key…
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ICBM Futures - Sr Mechanical Engineer
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Hill AFB, UT
You must possess high energy and be comfortable working with changing priorities
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Senior Program Quality Engineer
BAE Systems
Nashua, NH
BAE Systems is looking for a Program Quality Engineer to join our Compact Countermeasure Solutions (CCS) portfolio team. The successful candidate will be a key program leadership member…
Added 1 min ago
Commercial Lines Sales Executive
Gallagher
Rye Brook, NY
…Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. Preferred:…
Added 1 min ago
Commercial Lines Sales Executive
Gallagher
Melville, NY
…Bachelor's degree, participation in Gallagher's Sales Internship Program (GSIP), and appropriate insurance licensing required OR High School Diploma/GED and 6 years experience. Preferred:…
Added 1 min ago
Senior Facilities Program Manager
The Boeing Company
Albuquerque, NM
…oral communication of complex subjects to Boeing executive leadership and all levels of customer program management is…
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Procurement Agent Manager
Boeing Distribution, Inc.
Hialeah, FL
Candidates must have at least one year of experience in leadership role (team leader, temp manager, large scale cross functional project/program management, or format manager experience) OR…
Added 1 min ago
Senior Software Engineer | Advanced Ground Architecture (AGA)
The Boeing Company
Seal Beach, CA · Herndon, VA · El Segundo, CA · Colorado Springs, CO
…high performers to lead and execute the large scope of Java development needed for the program's…
Added 1 min ago
Production Test Manager
The Boeing Company
Berkeley, MO
Provides status to program business partners, test program management, and leadership
Added 1 min ago
Systems Engineer - Digital Signal Processing (Associate or Mid-level)
The Boeing Company
El Segundo, CA
…trades, concept studies and system definition, to satellite unit development and test. You will belong to a systems engineering team interacting with customers, suppliers, program…
Added 1 min ago
Senior Program Manager – Phantom Works Weapons
The Boeing Company
Saint Charles, MO
Candidates must live in the immediate area or relocate at their own expense
Added 1 min ago
Director of Video Production
Baldwin Group Colleague, Inc.
Tampa, FL
…vision, strategy, and standards for the organization’s video program, leading video production leaders, editors, producers, motion graphics professionals, and external production partners.…
Added 1 min ago
SL
Program Associate
Student Leadership Network Inc
New York, NY
- $60,891 to $73,069 USD / year
Position Summary: Student Leadership Network is seeking a full-time Program Associate (PA) based in New York, NY, who will collaborate with the Girls+ Education team to manage programming…
Added 1 min ago
J
Field Service Professional - Yates City, IL
Virtual, IL
- $24.72 to $27.69 USD / hour
The Perks: Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
Added 1 min ago
Field Service Professional - Menomonee Falls, WI
Virtual, WI
The Perks: Ten paid holidays, two weeks of paid time off, 401(k) with 6% company match, an Employee Stock Purchase Program, and employee pricing on Smart Home equipment.
Added 1 min ago
Supervisor, Fulfillment
Millennium Print Group
Durham, NC
Strong leadership and team development capabilities.
Added 1 min ago
Sales Representative II
Veseris
Fort Myers, FL
In addition to managing key customer relationships, this role provides leadership through mentorship, cross-functional collaboration, and sharing industry expertise to support the overall…
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Project Manager Cybersecurity Grants
Whatcom Community College
Bellingham, WA
…Centers of Academic Excellence (CAE), educational resource development and dissemination, faculty and institutional development, student success, and industry engagement. WCC's…
Added 1 min ago
GA
Sr Systems Lead – Avionics Networking
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Demonstrated experience leading systems engineering activities or teams on a product development program.
Added 1 min ago
GA
Senior Engineering Project Manager – Avionics Networking
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Provide status updates and performance metrics to program, business, and technical leadership, as well as customers.
Added 1 min ago
GA
Sr Systems Engineer – Avionics Networking
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Minimum of 10 years of experience in systems design, development, integration, or verification, preferably in avionics or other safety-critical systems.
Added 1 min ago
GA
Staff Software Certification Engineer
GE Aviation Systems LLC
United States
- $130,000 to $173,000 USD / year
Provide technical leadership to personnel supporting the assigned project.
Added 1 min ago
GE
Peebles Maintenance Technician
General Electric Company
United States
- $36.29 USD / hour
…operations, maintenance, repair and overhaul, production test, development test, and defense & systems. Peebles is proud to be the first GE Aerospace site to achieve OSHA VPP certification,…

Birge & Held Group LLC

Customer Experience Associate

Columbus, OH, United States

$20 to $25 USD / hour

Apply on secure7.saashr.com About employer

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Job details

Pay: $20 to $25 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities Wesbury Park, Dublin Square, and Sawmill Park (Dublin, OH) Units - 600

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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Jobs in the United States