Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
EE
Accounting Invoice Specialist
Engineering Economics, Inc.
Lakewood, CO
- $31.15 to $38.93 USD / hour
The position works closely with accounting, project management, and operations teams to ensure accurate billing, proper contract administration, and timely project setup.
Added just now
ECMO Manager, Respiratory Therapy (ECMO)
BMC Company 100
United States
…for the day-to-day management of ECMO Specialists, program operations, staffing coordination, competency management, quality improvement, regulatory compliance, education, equipment…
Added just now
Office Associate
Morningstar Properties
Charlotte, NC
Office Associate, Office Assistant, Customer Service Associate, Storage Associate, Self-Storage Associate, Leasing Assistant, Front Desk Associate, Administrative Assistant, Property…
Added just now
VH
Stipend and Accounts Payable Specialist
VITRA Health
Braintree, MA
- $70,000 to $80,000 USD / year
Minimum of 3 years of administrative, accounts payable, finance, operations, or related experience required
Added just now
D
Administrative Assistant I
DPDHL
Canal Winchester, OH
- $53,500 USD / year
…providing leadership, motivation, training, and development of the operations staff; executing against customer requirements and achieving operational performance. To make DHL the…
Added 1 min ago
Floating Executive Chef
Continental Services
Troy, MI
Must possess excellent computer skills
Added 2 mins ago
PH
Gift & Data Processing Specialist
Project Hope
DC
- $55,000 to $65,000 USD / year
REPORTS TO: Associate Director, Data Operations
Added 2 mins ago
Financial Analyst 1
University of Miami
Miami, FL
Assist the Associate Director of Finance with the entry of the Centers budget in Tidemark, including all personnel, operations, capital equipment, transfers and revenues while meeting…
Added 2 mins ago
CO
Payroll Specialist
City of Goodyear
Goodyear, AZ
- $29.2 to $43.35 USD / hour
Actively engages in continuous improvement of individual, team, and organizational operations, procedures, policies, and guidelines to improve efficiency and internal controls.
Added 2 mins ago
Assistant Director, Marketing and Social Media Strategy
WorkforUM
Memphis, TN
Support integrated marketing initiatives through data collection, performance tracking, and ongoing optimization of digital content and campaigns.
Added 3 mins ago
SL
Cable Landing Station Network Technician
Siltt LLC
El Segundo, CA
- $36.91 to $49 USD / hour
6+ years of experience in submarine cable, data center, or telecom network operations.
Added 3 mins ago
SL
Cable Landing Station Network Technician
Siltt LLC
Myrtle Beach, SC
- $23 to $28 USD / hour
6+ years of experience in submarine cable, data center, or telecom network operations.
Added 3 mins ago
SL
Cable Landing Station Manager
Siltt LLC
Carlsbad, CA
- $77,000 to $107,000 USD / year
…The ideal candidate is a blend of a technical strategist, an operations expert, and a polished, client-facing leader. You will hold overall responsibility for the secure, compliant, and…
Added 3 mins ago
SS
Biomedical Equipment Technician (BMET / CBET)
Sterile Services Co. (SSC)
Williamsburg, VA
- $31.2 USD / hour
…functional, and mission-ready for deployment and sustainment…
Added 3 mins ago
MH
Hotel Receiving & Purchasing Clerk - Full Time
Millennium Hotels and Resorts
Sunnyvale, CA
- $32 USD / hour
- Full-time
As our Hotel Receiving & Purchasing Clerk, you will play an essential role in supporting the daily operations of the hotel by coordinating purchasing activities, receiving deliveries,…
Added 3 mins ago
Associate Principal Analyst, Customer Order Handling
Financial Industry Regulatory Authority, Inc.
Rockville, MD · Jericho, NY · Denver, CO · Chicago, IL · Boston, MA · Boca Raton, FL · Plano, TX · Tysons, VA · Jersey City, NJ · Woodbridge, NJ · Washington, DC · Philadelphia, PA · NY · Los Angeles, CA
This Associate Principal Analyst position within the Surveillance section of Regulatory Operations is responsible for conducting routine surveillance reviews of moderate to high complexity…
Added 3 mins ago
SE
(USA) Optical Manager, Certified (ABO) – Sam’s Club
Sam's East, Inc.
Pittsburgh, PA
- $30.5 to $42.5 USD / hour
…market relevance and achieve financial targets. Uses sales data to identify opportunities, refine merchandising tactics, and drive continuous improvement in revenue performance. Encourages…
Added 3 mins ago
Microsoft Alliances Relationship Associate Director
EY
Dallas, TX
To qualify for the role, you must have:
Added 5 mins ago
Associate II, Warehouse Operations - Second Shift
Cordis
Santa Clara, CA
The 2nd shift Associate II, Warehouse Operations is responsible for communicating and coordinating all areas within the warehouse operations by ensuring all required manual and systematic…
Added 5 mins ago
SENIOR ASSOCIATE, Long Term Care External Wholesaler
New York Life
Remote, United States
Current Life and Health Insurance License required
Added 5 mins ago
UA
Supervisor - Scheduling - Hybrid
US Anesthesia Partners, Inc.
Fort Myers, FL
- $60,800 to $103,400 USD / year
…communication and efficient resolution of issues to support seamless…
Added 5 mins ago
A
Chief Information Officer
ACCS
Tanner, AL
- $50.47 to $71.83 USD / hour
Manage the daily operations of the information technology resources. Supervise college software support, network support, and technical support personnel.
Added 6 mins ago
Construction Field Engineer - Industrial
Kiewit
El Paso, TX · Dallas, TX · Abilene, TX · Detroit, MI · Kansas City, KS · Houston, TX · Santa Teresa, NM
…opportunities for you to make make a difference in our construction operations. Whether we’re boring tunnels through mountains, turning rivers into energy or building bridges that connect…
Added 6 mins ago
VG
Manager, Maintenance - 2nd shift
Volvo Group
Hagerstown, MD
- $96,000 to $118,500 USD / year
…following: machining, heat treatment, assembly, test, paint…
Added 7 mins ago
RU
Talent Management / Development Associate
Randstad USA
Glen Allen, VA
- $35 to $45 USD / hour
…and thrive in their careers? We are looking for an organized, data-savvy, and creative Talent Management & Development Associate for a hybrid (3-days in office, 2-days remote)…

Birge & Held Group LLC

Customer Experience Associate

Columbus, OH, United States

$20 to $25 USD / hour

Apply on secure7.saashr.com About employer

Applications open in a new tab.

Job details

Pay: $20 to $25 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 3 Multifamily Communities Wesbury Park, Dublin Square, and Sawmill Park (Dublin, OH) Units - 600

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply on secure7.saashr.com About employer

Report this job

Work requirements

Jobs in the United States