Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Manufacturing Recruiter
Aptar Group
Eatontown, NJ
Reports to: Director, HR Business Partner NA Beauty
Added just now
Ophthalmic Account Manager
ForTec Medical
Atlanta, GA
Develop strategic account plans and territory management strategies w/ guidance from OSM.
Added just now
A
Entry-Level GIS Specialist
AECOM
Honolulu, HI
- $43,000 to $58,000 USD / year
…Specialists supporting the MCB Hawaii IGI&S Program with GIS data management, geospatial analysis and modeling, cartographic product development, and technical support. A successful…
Added just now
A
Senior Dam Engineer / Project Manager
AECOM
Oakland, CA
- $146,000 to $220,000 USD / year
…environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project…
Added just now
A
Wastewater Treatment Project Manager
AECOM
Cleveland, OH
- $120,000 to $180,000 USD / year
…environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project…
Added just now
Health Practice Researcher, Executive Search
Egon Zehnder
Dallas, TX
…the production of high-quality client deliverables, business development, and knowledge…
Added just now
VP, Accounting
FORT Robotics
Remote, United States
…accountability, performance expectations, and professional development opportunities. Build a team that scales with the company. Set accounting policies and practices that follow U.S. GAAP…
Added just now
R
Associate Sales Representative - Medical Device Sales - 16
Rep-Lite
San Jose, CA
- $90,000 USD / year
…device sales, B2B outside sales, healthcare sales, business development, or account management experience who are looking for structured training, mentorship, and a clear path into a…
Added just now
Client Relationship Representative (Universal Banker)
First Merchants Brand
Novi, MI
Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
Added 1 min ago
Assistant Store Manager
The Webster US LLC
Atlanta, GA
…retain, and develop top talent. The ASM is a critical leadership partner – a “co-pilot” to the Store Manager. You will partner with the SM to create a highly productive environment in which…
Added 1 min ago
EHS Manager
Castelion Corporation
Torrance, CA · Torance, CA
The EHS Manager will partner closely with engineering, manufacturing, and leadership teams to integrate safety and environmental stewardship into daily operations, facility planning, and…
Added 1 min ago
CC
Wireless Retail Sales Specialist - Olympia, WA
Consumer Cellular
Olympia, WA
- $19.5 to $20.5 USD / hour
…than ever before. That growth means opportunity for leadership development, skill-building, and career…
Added 1 min ago
Production Manager
MiTek USA Inc
Zephyrhills, FL
Review and approve employee time and schedules, including overtime management.
Added 1 min ago
PB
Manager, Lifecycle Marketing
Panera Bread
Newton, MA
- $104,942 to $125,930 USD / year
…email, push, SMS, app, web & kiosk. In this role, you will partner closely with digital communications, analytics, MarTech, loyalty and product…
Added 1 min ago
Project Controls Manager - Power
Worley
Houston, TX
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 min ago
General Manager
Exchange
South Bend, IN
…contact for all guests at the bar as well as our visionary for development of seasonal craft cocktails. In this role you are responsible for selling, preparing, and serving mixed beverages,…
Added 1 min ago
Assistant General Manager
Panera Bread
Oak Lawn, IL
…bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General Manager in overseeing operations, delight guests every day, and grow the business- while…
Added 1 min ago
MN
Expansion EHS Program Coordinator – Training and Documentation
Micron New York Semiconductor Manufacturing LLC
Boise, ID · Syracuse, NY
- $68,000 to $203,000 USD / year
…Coordinator to lead training, documentation, and workforce development initiatives that support Environmental, Health, Safety (EHS) and Process Safety Management (PSM) programs across…
Added 1 min ago
MN
Expansion EHS Program Coordinator - Communications
Micron New York Semiconductor Manufacturing LLC
Boise, ID · Syracuse, NY
- $68,000 to $203,000 USD / year
5+ years of experience in internal communications, corporate communications, employee engagement, change management, organizational development, or related functions.
Added 1 min ago
Growth Marketing Associate
Intercontinental Exchange Holdings, Inc.
Jacksonville, FL
Assist with ad creative development and execution, ensuring brand consistency and performance tracking across all paid placements.
Added 2 mins ago
Director, Pharmacovigilance & Safety Technology
Alnylam Pharmaceuticals
Cambridge, MA
…patients’ lives through innovative medicines. As the global development and commercial portfolio expands, Safety & Risk Management requires scalable, compliant, and data-driven technology…
Added 2 mins ago
Regional Channel Marketing & Commercial Enablement Manager
Thermo Fisher Scientific
Pittsburgh, PA
…Thermo Fisher Scientific is a member of the North America Market Development team. This role is responsible for implementing the go-to-market strategy and commercial enablement plans for…
Added 2 mins ago
Account Manager
Emerson
Remote, United States
…background, a consistent track record of successful account management, and the ability to drive business growth through strategic…
Added 2 mins ago
UG
Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
…inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global…
Added 2 mins ago
UG
Community Pharmacy Manager
UnitedHealth Group
Saint Joseph, MO · Leavenworth, KS · Smithville, MO · Liberty, MO · Cameron, MO
- $112,700 to $193,200 USD / year
…have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that…

Birge & Held Group LLC

Customer Experience Associate

Miami Gardens, FL, United States

$22 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $22 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities The Pomelo and Lakeridge at the Moors ( Miami, FL) Units - 434

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

Report this job