Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Manufacturing Recruiter
Aptar Group
Eatontown, NJ
…nasal drug delivery for emergency medicines, precise fragrance applications, mess-free ketchup dispensing for kids, connected technologies that support patients in adhering to their…
Added just now
AU
Lecturer - School Psychology Program
Adelphi University
Garden City, NY
- $80,000 to $90,000 USD / year
Adelphi University invites applications for a Lecturer position in School Psychology, non-tenure track, three-year renewable position, beginning Fall 2027. The position will involve: 1)…
Added just now
AL
Lawn Fertilization & Landscape Maintenance Technician
Aqualawn LLC
Monclova, OH
- $15 to $20 USD / hour
This position combines lawn fertilization and weed control applications with general landscape and property maintenance. We are looking for a versatile employee who takes pride in their…
Added just now
Land Surveying Practice Leader
KCI Technologies Inc.
Nashville, TN
Contribute to innovative applications of surveying and mapping technologies
Added just now
A
Entry-Level GIS Specialist
AECOM
Honolulu, HI
- $43,000 to $58,000 USD / year
Proficiency with the esri suite of applications such as
Added just now
VP, Accounting
FORT Robotics
Remote, United States
Application window: Applications accepted through the end of December 2026. This date will be updated if the window is extended.
Added just now
Client Relationship Representative (Universal Banker)
First Merchants Brand
Novi, MI
…transactions, opening deposit accounts, and assisting with loan applications. The position identifies customer needs and recommends appropriate banking products, services, and digital…
Added 1 min ago
Elementary Teacher - Special Education : SUCCEED
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
Elementary Teacher - Special Education
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
Exceptional Student Services Instructional Assistant - Specialized Program
Peoria Unified School District
Glendale, AZ
Proficiency in operating personal computers and utilizing various software applications.
Added 1 min ago
Preschool Itinerant Instructional Assistant
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
PU
Developmental Preschool Instructional Assistant - Part-Time
Peoria Unified School District
Glendale, AZ
- Part-time
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
Developmental Preschool Instructional Assistant
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
Developmental Preschool Instructional Assistant
Peoria Unified School District
Glendale, AZ
Skill in operating a personal computer utilizing a variety of software applications.
Added 1 min ago
CC
Wireless Retail Sales Specialist - Olympia, WA
Consumer Cellular
Olympia, WA
- $19.5 to $20.5 USD / hour
…Facebook, Instagram, and Youtube. for tutorials, features, applications, and company…
Added 1 min ago
HC
1st Shift Order Selector
High Country Beverage Corp
GRAND JUNCTION, CO
- $19 to $21.35 USD / hour
While we sincerely appreciate all applications, only candidates selected for an interview will be contacted. Applications will be accepted until the position is filled.
Added 1 min ago
Inside Account Manager - O'Neal Steel / Little Rock, AR
O'Neal Steel LLC
Little Rock, AR
Added 1 min ago
Java Developer (with Az
Startekk Inc
Dallas, TX
Summary: Develop and maintain Java applications hosted on Azure for healthcare systems.
Added 2 mins ago
W
Software Integration Engineer (SIE) Level 2
Wyetech
Annapolis Junction, MD
- $58.55 to $79.29 USD / hour
Experience with or willingness to learn development of Python applications (REST services, microservices, etc.).
Added 2 mins ago
Supervisor - Clinical Research -
Ochsner Clinic Foundation
New Orleans Region, LA
Proficiency in using computers, software, and web-based applications, and ability to manage patient databases.
Added 2 mins ago
Associate, Acquisitions & Delivery
Nautilus Solar Energy
Remote, United States
Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Outlook, Teams, and SharePoint.
Added 2 mins ago
OC
RN or LCSW Case Manager- Case Management- OLGMC- Full Time
Ochsner Clinic Foundation
Acadiana Region, LA
- Full-time
Proficiency in using computers, software, and web-based applications.
Added 2 mins ago
SUPERVISOR PLANNING
Airborne Maintenance & Engineering Services
TAMPA, FL
Proficiency in the operation of Microsoft Office software, knowledge of MS Project, advanced Excel, email, and web-based applications.
Added 2 mins ago
PLANNING MANAGER
Airborne Maintenance & Engineering Services
TAMPA, FL
Proficiency in Microsoft Office applications, particularly advanced Excel, and other applicable planning and reporting software.
Added 2 mins ago
A
Owners Representative
Actalent
Minonk, IL
- $55 to $85 USD / hour

Birge & Held Group LLC

Customer Experience Associate

Miami Gardens, FL, United States

$22 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $22 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Supporting 2 Multifamily Communities The Pomelo and Lakeridge at the Moors ( Miami, FL) Units - 434

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

Report this job