Find work in the United States.

6,444,796 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Donor Relations and Communication Specialist
HealthPartners
Saint Paul, MN
Facilitate endowment reporting process in partnership with Operations team and assigned development officers
Added 1 min ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
In addition to the primary duties, this individual serves as the Program Manager (PM) for the SCITLS contract, reporting directly to the Site Portfolio Lead. The PM has overall…
Added 1 min ago
Regional Career, Vocational, and Employability Services, Northeast Region
MassCareers
MA
…positive outcomes. CVES Support Specialists will perform job development activities and coordination, including, but not limited to, cultivating partnerships with community-based job…
Added 1 min ago
BI
CTE Coordinator II
Boerne Independent School District
Boerne, TX
- From $71,610 USD / year
The CTE Coordinator II will collaborate with teachers and campus and district leadership to support the effective implementation and continuous improvement of Career and Technical Education…
Added 1 min ago
Director - Research & Development
Amcor
AF Neenah Innovation Center, WI
…for customers and drive sustainable growth. As Director, R&D Operations and Innovation, you will play a key leadership role in shaping and advancing our global innovation…
Added 1 min ago
Hospice RN Executive Director II
Gentiva Hospice
Stafford, TX
The Executive Director RN II provides strategic leadership and operational oversight for assigned Hospice location with a mid-sized census. This role will oversee and lead the day-to-day…
Added 2 mins ago
Retail - Supervisor
SSA Group
New Orleans, LA
Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
Added 2 mins ago
Principal Business Analyst - Power Generation Prevailing Wage & Apprenticeship
NextEra Energy
Palm Beach Gardens, FL
Provides financial leadership by supporting Operations leadership in decision-making and strategy development
Added 4 mins ago
Harmony Square Director (HSD) Clinical
WV Operations LLC
Charleston, WV
Develops, plans, and implements a monthly program of activities and supplies based on the dimensions of wellness (i.e. Movement & Motion, Curiosity & Culture, Feelings & Fellowship, Clarity…
Added 4 mins ago
Senior Technical Program Manager, Annapurna Labs Silicon Operations
Annapurna Labs (U.S.) Inc.
Austin, TX
We are looking for a Senior Technical Program Manager to own end-to-end execution for complex silicon products from development through qualification, production ramp, and high-volume…
Added 4 mins ago
PO
Retail Lead | Automotive
Pull-A-Part of Buford LLC
Norcross, GA
- $18 USD / hour
As a Retail Lead, you’ll support the Retail Supervisor and Retail Chief in leading daily store operations. You’ll provide excellent customer service, coach team members, and ensure a safe,…
Added 4 mins ago
PUBLIC HEALTH SERVICES MANAGER E-SES - 64028435
State of Florida
TALLAHASSEE, FL
Provide overall leadership and strategic direction for the Communicable Disease Division, ensuring coordinated, effective operations across four supervised program areas: Disease…
Added 5 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Sand Springs, OK
- $18.5 USD / hour
Clear path to promotion & continuous leadership development
Added 5 mins ago
Registered Nurse Manager
Veterans Affairs, Veterans Health Administration
Norman, OK
Added 5 mins ago
Project Director - Power, Project Execution
Williams Companies
Tulsa, OK
…or more years in engineering, project controls, commercial development, operations, and/or project management within the power generation, utilities, energy, oil and gas, or related…
Added 5 mins ago
Director of Nursing, MTC
University of Maryland Medical System
Baltimore, MD
A. Collaborates effectively with medical staff leadership in projecting program development needs, and in identifying immediate and future requirements for clinical services. Demonstrates a…
Added 5 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Tulsa, OK
- $14.5 to $16.5 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 5 mins ago
Executive Director, State Government Affairs East
Merck
Oklahoma City, OK
…International Engagements, Legislative Relations, Market Access, People Leadership, Pharmaceutical Industry, Policy Development, Political Forums, Program Management, Relationship Building,…
Added 5 mins ago
Sr. Contract Support Analyst
CBRE
Oklahoma City, OK
…for Quote (RFQ), and supplier bid processes, includingscope development, supplier evaluation, commercial analysis, stakeholderalignment, contract award recommendations, and…
Added 5 mins ago
Sr. Fulfillment Leader - CFM56 Spares
GE Aerospace
Oklahoma City, OK · Shawnee, OK
Manage incoming hardware at the fulfillment horizon to align to program needs.
Added 5 mins ago
C
Consultant Incubator (COIN) Analyst
Cognizant
Oklahoma City, OK
- $70,000 to $80,000 USD / year
…of subject matter experts and an award-winning learning and development program. At the conclusion of the program, you will specialize as a Senior Consultant, in a role that aligns with…
Added 5 mins ago
CG
EXECUTIVE CHEF
Compass Group, North America
Oklahoma City, OK
- $75,000 to $85,000 USD / year
We are seeking a passionate, engaged Executive Chef to lead the culinary operations for this prestigious corporate dining account (new business). As the Executive Chef, you'll lead all…
Added 5 mins ago
GA
T700 Depot Military Field Service Representative – Tolemaida, Colombia
GE Aerospace
Oklahoma City, OK · Shawnee, OK
- $100,000 to $133,000 USD / year
…Candidates must be mobile to meet the needs of the customer, program and…
Added 5 mins ago
Bilingual Assistant Manager Trainee (Spanish) - Store 703758
Sherwin-Williams
Newtown Square, PA
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…
Added 5 mins ago
Bilingual Assistant Manager Trainee (Spanish) - Store 703821
Sherwin-Williams
Philadelphia, PA
During the program, you will collaborate with store management to oversee a million-dollar business, providing leadership and insight into the development and strategy of that store.…

Birge & Held Group LLC

Customer Experience Associate

Indianapolis, IN, United States

$17.8 to $22.25 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $17.8 to $22.25 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

Apply About employer

More about this job

Skills

Customer experience
Customer service
Relationship building
Reporting
Sales
Troubleshoot
Data management
Collaboration
Accounts receivable
Communication skills
Adhere to standard procedures
Interpersonal skills
Yardi
Microsoft Office
Present a cause

Report this job