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INFRA Internal Employees Only - Membership Onboarding Specialist
INFRA
Saint Paul, MN
Develop strong, direct relationships between INFRA, Associate Retailers (aka ARs/new members) and retailer prospects
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SG
Admissions Officer
St. George's University
Englewood, CO · Billings, MT
- $57,000 to $60,000 USD / year
· Review submitted applications for completeness and compliance with published program requirements.
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SG
Assistant Director, Admissions
St. George's University
Englewood, CO · Billings, MT
- $67,000 to $70,000 USD / year
· Collaborate with the Associate Director of Recruitment and Recruitment staff on program-specific recruitment activities, applicant trends, events, communications, and prospective-student…
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Seasonal Associate-Coral Ridge
Victoria's Secret & Co
Coralville, IA
Position Overview: Seasonal Selling Associate
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Seasonal Associate-Deptford
Victoria's Secret & Co
Deptford, NJ
Position Overview: Seasonal Selling Associate
Added 1 min ago
Attending Clinical Faculty, Open Rank, Pediatric Denistry
United States
Completion of a CODA-accredited pediatric dentistry program in the US.
Added 1 min ago
SPECIAL EDUCATION SUPPORT CENTER PARAEDUCATOR
Puyallup School District
PUYALLUP, WA
…profound. In addition to instruction in academic subject areas, the program also offers modified curriculum instruction which may include a combination of the following: functional…
Added 1 min ago
CO
Assistant Teacher
City of San Antonio
San Antonio, TX
- $19.85 to $25 USD / hour
…of four-year-old students enrolled in the City's Pre-K 4 SA program at the Education Centers. Assists the teacher with classroom preparation and daily growth and development of students.…
Added 1 min ago
DUAL SALES MANAGER - SALES
Twenty Four Seven Hotels
Palm Desert, CA
Added 1 min ago
DUAL DIRECTOR OF SALES - SALES
Twenty Four Seven Hotels
Palm Desert, CA
Foster a collaborative, high-performing sales culture that encourages teamwork, associate engagement, continuous improvement, and career growth.
Added 1 min ago
SC
On-Call Surgical Technology Lab Assistant (Applicant Pool)
Schoolcraft College
MI
- $25 USD / hour
…Surgical Services laboratories. This includes working with program faculty to assist with inventory organization, purchase, and set-up for class and other special…
Added 1 min ago
KK
Seasonal Full-Time Loss Prevention Service Specialist
KIN KIN, Inc.
United States
- Full-time
…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
Added 1 min ago
Seasonal Merchandising Associate
KDS Kohl's, Inc.
United States
…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
Added 1 min ago
Seasonal Merchandising Associate
KDS Kohl's, Inc.
United States
…work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency…
Added 2 mins ago
Lead Outlet/ Recycle Associate
Goodwill Brand
Asheville, NC
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork;…
Added 2 mins ago
Textile Processing Associate/Clothing Sorter
Goodwill Brand
Asheville, NC
Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission; Promoting Teamwork;…
Added 2 mins ago
Assistant or Associate Professor (Lecturer) in The Marketing Department
University of Utah
Salt Lake City, UT
The appointment will be at the level of Assistant Professor (Lecturer) or Associate Professor (Lecturer), depending on experience and qualifications. Salary is competitive and benefits are…
Added 2 mins ago
Associate Attorney - Civil Litigation
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Springfield, IL
…for annual performance-based salary increases, a structured associate bonus program, and a discretionary year-end bonus recognizing contributions such as pro bono service and professional…
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Associate Attorney - Civil Litigation
Heplerbroom Llc
St. Louis, MO
Competitive Compensation: Attractive base salary reviewed annually, a structured associate bonus program, performance-based salary increases, and discretionary year-end bonuses recognizing…
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Hotel Front Desk Associate
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Durham, NC
As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have…
Added 2 mins ago
Paraprofessional, GSRP
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Three Rivers, MI
Job Title: Paraprofessional- GSRP Associate Preschool Teacher
Added 2 mins ago
Account Manager Associate II - Personal Lines
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Nashville, TN
The Account Manager Associate is accountable for delivering excellent and efficient service by assisting the Account Manager(s) with the daily management of a group of accounts. The Account…
Added 2 mins ago
UI
K-12 Paraprofessional (7436)
Unlimited Instruction
Monahans, TX
- $17 to $20 USD / hour
…serve students in schools as a paraprofessional in a pathway…
Added 3 mins ago
CM
Housekeeper Environmental Associate
Country Meadows
Frederick, MD
- $16.5 to $18.5 USD / hour
A Housekeeper Environmental Associate will provide one-on-one support to our residents by perform daily cleaning tasks in their rooms. We like to think we are visitors in their home and you…
Added 3 mins ago
Loss Mitigation Support Coordinator
Rhode Island Housing
Providence, RI
High school diploma or equivalent required; associate's or bachelor's degree preferred.

Birge & Held Group LLC

Customer Experience Associate

Carmel, IN, United States

$25 to $26 USD / hour

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Job details

Pay: $25 to $26 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

303 Unit Multifamily Community

Signature at Carmel (Carmel, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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