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Retail Lead II
HEART OF TEXAS GOODWILL INDUSTRIES
College Station, TX
- $16 to $18 USD / hour
…management, they are responsible for all aspects of running the sales floor. They provide leadership to associates, and performance expectations are higher based on additional knowledge,…
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Store Manager
HEART OF TEXAS GOODWILL INDUSTRIES
Waco, TX
…daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals and coaching and motivating them to achieve those goals. The Store Manager…
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Internal Service Advisor - Mercedes-Benz
Rallye Motor Company
Roslyn, NY
Coordinate with the sales team to meet expected delivery timelines for sold vehicles.
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Systems Test Engineer
Philips
New Kensington, Pennsylvania, United States, PA
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive…
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Construction Sales Manager (Materials & Interior Products)
AiWB
Houston, TX
AiWB is seeking an experienced Sales Manager to drive sales growth across construction materials, cabinets, fixtures, interior finishes, and related building products serving residential,…
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Sales Representative - Convenience
Molson Coors
Denver, CO
In the role of Sales Representative, working in Denver, Colorado, you will be part of the Sales Team. You will drive sales growth and market execution within an assigned chain account…
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Manager, Account & Capacity Management I
Crowley Maritime Corporation
JACKSONVILLE, FL
Serve as liaison between carrier sales and customer.
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Engineering Manager
Jabil Inc.
Prince George, VA
…manufacturing operation. The Site Engineering Manager will lead the development of manufacturing systems, production processes, facility layout, equipment deployment, workforce readiness,…
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PT Optical Sales Associate
Shoptikal, LLC
New Richmond, WI
…your career? Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in New Richmond,…
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Optical Sales Associate
Shoptikal, LLC
Hartford, WI
…your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Hartford,…
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Optical Sales Associate
Shoptikal, LLC
Oshkosh, WI
…your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Oshkosh,…
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Business Banking Support Specialist
Central Bancompany
Osage Beach, MO
Actively participates in sales referral program; attends appropriate referral training; utilizes referral program initiatives; works with management to set referral goals and works to…
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Traffic/Shipping Coordinator - Multiple Shifts
ICHOR Candidate Experience
Sauk Rapids, MN
- $17.12 to $29.09 USD / hour
Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind,…
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Material Handler - Multiple Shifts
ICHOR Candidate Experience
Sauk Rapids, MN
- $17.12 to $29.09 USD / hour
Ichor is committed to supporting your personal well-being and professional development. Our benefits are designed to help you maintain a healthy work-life balance, provide peace of mind,…
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Quality Manager
ICHOR Candidate Experience
Tualatin, OR · Portland, OR
…the highest level of customer service and support from our program management, sales, engineering, and executive management teams. We have a friendly, business-oriented environment and…
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Analyst/Associate, Debt Capital Markets
Royal Bank of Canada
New York, NY
Collaborate with Syndicate, Sales & Trading, Corporate Banking, M&A, Risk Solutions (Interest Rate and FX derivatives) and product-agnostic coverage Investment Banking to produce internal…
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Defy Part Time Lead
CircusTrix, LLC
Cincinnati, OH
- Part-time
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
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Shift Lead
Walgreens
WISCONSIN RAPIDS, WI
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
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Shift Lead
Walgreens
ELKINS, WV
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
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Shift Lead
Walgreens
NORFOLK, VA
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
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Pharmacy Customer Service Associate
Walgreens
RICHMOND, VA
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
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Shift Lead
Walgreens
WYLIE, TX
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
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Shift Lead
Walgreens
HOUSTON, TX
- $17.5 to $22.5 USD / hour
Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications,…
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Pharmacy Customer Service Associate
Walgreens
CYPRESS, TX
- $16 to $20 USD / hour
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
AUSTIN, TX
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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