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BH
3rd Party Operations Supervisor
BrightSpring Health Services
Louisville, KY
- $7.25 USD / hour
Works in conjunction with the 3rd Party Operations Manager to establish analyst level goals, department wide goals, performance tracking and quality assurance metrics
Added just now
A
Sr. Manager - Benefits Operations
ADP
Louisville, KY
- $99,600 to $185,800 USD / year
ADP is hiring a Sr. Manager, Benefits Operations.
Added just now
Electronic Controls Specialist
Hood Industries, Inc.
Hattiesburg, MS
…technologies. This role will work closely with mill maintenance, operations, engineering, IT, equipment vendors, and system integrators to troubleshoot equipment and system issues, improve…
Added just now
Associate, Finance Operations
New York Life
New York
The Associate, Finance Operations supports the financial operations and administration of New York Life Agents Reinsurance Company (NYLARC) and its parent company, NYLARC Holding Company,…
Added just now
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology Holding, LLC
Remote, United States
- $73,200 to $91,500 USD / year
Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
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Automotive Maintenance Technician
Bridgestone Americas
Louisville, KY
…manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial…
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Financial Center Manager Associate - Broadway Financial Center (Louisville)
Fifth Third Bank, N.A.
Louisville, KY
GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
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Personal Banker Associate I - Louisville, KY
Fifth Third Bank, N.A.
Louisville, KY
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
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PATIENT EXPERIENCE MANAGER
Compass Group, North America
Louisville, KY
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify…
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ENVIRONMENTAL SERVICES MANAGER 2ND AND 3RD SHIFTS
Compass Group, North America
Louisville, KY
Summary: As an Operations Manager, you are responsible for assisting in directing and overseeing the support services operational needs of the department. You will coordinate the tasks of…
Added 1 min ago
General Manager
PAH Management
Fayetteville, AR
…property, with full accountability for all aspects of hotel operations, including guest satisfaction, associate engagement, financial performance, sales activity, brand compliance, and…
Added 1 min ago
Customer Service Advocate I
BlueCross and BlueShield of South Carolina
Columbia, SC
…changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness…
Added 1 min ago
Customer Service Advocate I
BlueCross and BlueShield of South Carolina
Columbia, SC
…changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness…
Added 1 min ago
Business Analyst I
Palmetto GBA
Columbia, SC
…analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security…
Added 1 min ago
Business Analyst I
Palmetto GBA
Columbia, SC
…analyses, needs assessments and cost/benefits analyses for aligning operations solutions with business initiatives. Provides assistance in testing efforts and may provide security…
Added 1 min ago
Assistant Store Manager
The TJX Companies Inc
Yonkers, NY
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental…
Added 2 mins ago
Assistant Store Manager
Homegoods LLC
The Villages, FL
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental…
Added 2 mins ago
M
Retail Housekeeping Associate - Overnight, Herald Square - Full Time
Macy's
New York, NY · NY
- Full-time
Employee Assistance Program with mental health counseling and legal/financial advice
Added 2 mins ago
NA
INFORMATION TECHNOLOGY SPECIALIST (NETWORK)
Naval Air Systems Command
Cherry Point, NC
- $106,437 to $138,370 USD / year
You will serve as an INFORMATION TECHNOLOGY SPECIALIST (NETWORK) in the COMMAND OPERATIONS DEPARTMENT, INFORMATION SYSTEMS DIVISION, NETWORK MANAGEMENT BRANCH of FLTREADCEN EAST.
Added 2 mins ago
Sr. Manager - Account Management, Intermodal
Uber Freight
Chicago, IL
A Sr. Manager, Intermodal Operations sets the strategy across the multiple teams that own intermodal account operations, supporting both the brokerage and transportation management lines of…
Added 3 mins ago
Food Service Assoc
Rochester General Hospital
United States
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing…
Added 3 mins ago
RG
Billing & Compliance Analyst - Rochester General Hospital (Full-Time, Days)
Rochester General Hospital
United States
- Full-time
Experience working across multiple departments, including laboratory operations, finance, IT, and revenue cycle
Added 3 mins ago
Wind Hub Technician - TX16 (Hereford, TX Area)
GE Vernova
Unspecified, TX
…function and output at the wind site by working daily on turbine operations, required maintenance, safety, quality control and warranty repair(s). The Wind Technician partners and…
Added 3 mins ago
Senior Wind Hub Technician - TX10 (Lubbock, TX Area)
GE Vernova
Unspecified, TX
working daily on turbine operations, safety, quality control and warranty repair(s). The Senior Wind Hub Technician partners and communicates with the Site Lead and Manager to execute on…
Added 3 mins ago
Senior Wind Technician - Travel (United States)
GE Vernova
Boston, MA
…function and output at the wind site by working daily on turbine operations, required maintenance, safety, quality control and warranty repair(s). The Senior Wind Technician – Travel…

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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