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Elementary School DLC Instructional Assistant - Riddle School District
Douglas Education Service District
Roseburg, OR
- $18.04 to $20.51 USD / hour
…Classroom (DLC) assists in the development of an instructional program by working with students who are receiving special education services, either individually or in small/large groups,…
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Chief Compliance Officer
United Payroll, LLC
Troy, NY
…vertically integrated leader in real estate development and management with over 50 years of industry expertise. Our mission is to develop, build, and acquire vibrant communities where our…
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Property Manager
CRMG
Medford, OR
- $23 to $25 USD / hour
CRMG, a commercial and residential management group, is looking for Property Manager with amazing attention to detail and exceptional customer service for 81-unit the apartment community of…
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Director of Development - Lab of Ornithology
Cornell University
Ithaca, NY
The Director of Development provides strategic leadership for a comprehensive fundraising program that advances the philanthropic priorities of the Cornell Lab of Ornithology. Reporting to…
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Senior Technical Consultant - Process Safety
ALL4 LLC
Houston, TX
Utilize ALL4 project management support systems to ensure project profitability and to satisfy client deliverable and scope of work requirements.
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Overnight Maintenance Engineer | Buffalo Marriott LECOM HARBORCENTER
SHANER
Buffalo, NY
- $25 USD / hour
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and…
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Wellness Coach
YMCA
Boerne, TX
…member set goals, both long and short term and develop self-management skills consistent with sustained health behavior change. This position must perform program responsibilities in…
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Career Services Advisor Onsite
Valley College
Cleveland, OH
Collaborate with faculty, staff, and administrators to support student success, retention, and program outcomes through student professional development and career readiness initiatives.
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Faculty - Early Childhood (Elkhart)
Ivy Tech Community College of Indiana
United States
- $53,000 to $55,000 USD / year
Support program/department chair in program management activities.
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Security Flex Officer Driver
Allied Universal
Fort Worth, TX
- $18.11 USD / hour
Assist with access management, directions, and traffic-flow support while maintaining a professional presence in public-facing transportation areas.
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Security Officer - Mornings
Allied Universal
Elwood, IL
- $18.5 USD / hour
…monitor and patrol assigned areas, help deter incidents, and support a welcoming environment for employees, visitors, and operations personnel. You will conduct routine checks, report…
Added 1 min ago
AU
Security Officer Full Time Patrol
Allied Universal
San Antonio, TX
- $14.5 USD / hour
- Full-time
…patrols, maintain a visible presence to help deter incidents, and support a welcoming environment for tenants, visitors, and staff. You will provide exceptional customer service,…
Added 1 min ago
AU
Security Officer Patrol Observation
Allied Universal
Allen, TX
- $18.75 USD / hour
…areas, maintain a visible presence to help deter incidents, support access control, and provide exceptional customer service and communication. Join Allied Universal’s agile, reliable, and…
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Seibi Technician - Production Engineering
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Liberty, NC
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work…
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Senior Compliance Specialist
New York State Housing Finance Agency
New York, NY
Working with the program staff from HCR’s construction finance teams
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Assistant Counsel
New York State Housing Finance Agency
New York, NY
…other legal areas as required, as well as supervision of legal support staff engaged in similar duties. The Attorney / Assistant Counsel will also perform legal services related to the…
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Medical Scribe
Ascension
Carmel, IN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
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Clinical Documentation Manager
Ascension
Remote, United States
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
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Patient Care Technician
Ascension
Wichita, KS
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Added 1 min ago
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Dean of Student Services
Corpus Christi Independent School District
Corpus Christi, TX
- $357.56 to $509.26 USD / day
The Dean of Student Services will assist in the administration and implementation of the instructional program and school operations. Primary responsibilities include planning, developing,…
Added 1 min ago
Construction Project Manager
Ascension
Remote, United States
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
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Patient Care Technician Cardiac
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Nashville, TN
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Registered Nurse Critical Care
Ascension
Murfreesboro, TN
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
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Registered Nurse / RN
Mosaic
Pontiac, IL
Education & Empowerment: Train and empower direct support staff on medication administration, health protocols, and specialized clinical care (such as G-tube management, insulin, and GLP-1…
Added 1 min ago
Registered Nurse / RN
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Education & Empowerment: Train and empower direct support staff on medication administration, health protocols, and specialized clinical care (such as G-tube management, insulin, and GLP-1…

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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