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AU
Security Officer Full Time Unarmed Patrol Associate
Allied Universal
Whitsett, NC
- $16.89 USD / hour
- Full-time
As a Security Officer Full Time Unarmed Patrol Associate in Whitsett, NC , you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, and more. As an Unarmed…
Added 1 min ago
Assistant General Counsel, Business & Legal Affairs
Roku
Santa Monica, CA · NY
…services and applications. You will also advise on content operations, data usage, advertising, and product development. You will help lead and execute commercial agreements, including…
Added 1 min ago
Assistant General Counsel, Business & Legal Affairs
Roku
NY
…services and applications. You will also advise on content operations, data usage, advertising, and product development. You will help lead and execute commercial agreements, including…
Added 1 min ago
TP
Order Filler Part Time
Tvh Parts Co
United States
- Part-time
Part-Time | Operations | Location – Grayslake, IL
Added 1 min ago
WA
Community Director
Weidner Apartment Homes
Mountlake Terrace, WA
- $82,000 to $85,280 USD / year
…environment to allow for optimal teamwork, maintain efficient daily operations, lead the service and leasing teams, while also meeting financial goals and increasing asset value. A…
Added 1 min ago
Manufacturing Equipment Maintenance Technician - First Shift
ThermoFisher Scientific
Mebane, NC
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every…
Added 1 min ago
Performance Dietitian
General Dynamics Information Technology
Fort Bragg, NC
Master’s degree may be replaced with five (5) plus years of paid, full-time experience as a Sport and/or Performance Dietitian with individual athletes and groups of athletes at the levels…
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Salisbury, NC
- $14.5 to $16.5 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 1 min ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Concord, NC
- $13 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 1 min ago
B
Retail Shortage Control - Part Time
Burlington
Concord, NC
- $13 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 1 min ago
Disability Call Center Supervisor
MetLife
Cary, NC
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through…
Added 1 min ago
W
Stocking 1 Coach
Walmart
DURHAM, NC
- $65,000 to $100,000 USD / year
Added 1 min ago
CE
Preschool Teacher
Cadence Education
Greensboro, NC
- $15.05 to $18.05 USD / hour
About the Role Under the direction of the School Director and Lead Teacher, the Teacher supports daily classroom operations and the implementation of Cadence Education programs. This role…
Added 1 min ago
BM
Warehouse Associate I
Benjamin Moore & Co
Lewisville, TX
- $19.6 to $25.9 USD / hour
At Benjamin Moore, our success is attributable to the employees who dedicate their time and talents to the brand and exemplify our core values of openness, integrity, community, excellence,…
Added 2 mins ago
Channel Development Lead
Humana
Raleigh, NC
…skills, and experience supporting complex call center or sales operations…
Added 2 mins ago
Medicaid Implementation Senior Project Manager
Humana
Raleigh, NC
…a project, from start to finish, so that it is completed on time and within budget. The Medicaid Implementation Senior Project Manager work assignments involve moderately complex to complex…
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HRIS Lead
Bell Partners
Raleigh, NC
…fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an…
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Senior Informaticist
CenterWell
Raleigh, NC
…Humana Clinical Pharmacy Review and pharmacy Prior Authorization operations . You will partner across business, clinical, operations, technology, and analytics teams to address complex and…
Added 2 mins ago
A
Engineering Systems - Dassault 3DExperience Solution Architect
Accenture
Raleigh, NC · Charlotte, NC
- $94,400 to $293,800 USD / year
Perform Product Engineering and Manufacturing & Digital Operations . Generate your own plans, manage logistics , and provide internal and external status . Familiar with methodologies such…
Added 2 mins ago
A
Edge Mid-Market Sales Account Executive - Adobe
Accenture
Charlotte, NC · Raleigh, NC
- $122,700 to $187,800 USD / year
…other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. Technology is at the core of change today, and Accenture…
Added 2 mins ago
Sales Capture Senior Manager- Energy Industry
Accenture
Charlotte, NC
…together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our…
Added 2 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Charlotte, NC
- $14 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 2 mins ago
CG
FOOD SERVICE WORKER/CASHIER (FULL TIME)
Compass Group, North America
Charlotte, NC
- $15 to $18 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 2 mins ago
Dining Services Supervisor
Brookdale Senior Living Inc.
Akron, OH
…intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her…
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CATERING MANAGER
Compass Group, North America
CHARLOTTE, NC
…high-profile setting, while flexing your creative culinary operations muscles...one impactful event at a…

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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