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Paraeducator I - 1:1 Resource Support
Edmonds School District
Lynnwood, WA
- $29.61 to $33.52 USD / hour
…school bus, preparing lunches, or supporting one of the many operational and administrative functions, our goal is to create socially, emotionally and intellectually safe learning…
Added 1 min ago
Certified Occupational Therapist Assistant COTA / (PRN)
Majestic Care of Bloomington
Bloomington, IN
Clinical Support and Treatment Implementation
Added 2 mins ago
Food Services Assistant Director
INDIANA MASONIC HOME INC
Franklin, IN
Support the Director of Food Services with administrative duties, departmental coordination, and daily operational needs.
Added 2 mins ago
DH
Temporary Pharmacy Customer Service Associate
DotHouse Health
DORCHESTER, MA
- $17 to $20 USD / hour
This is a temporary position intended to support the operational needs of the DotHouse Health Pharmacy. The duration of the assignment and scheduled hours will be based on departmental…
Added 2 mins ago
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Warehouse Fulfillment Associate
ManpowerGroup
Lincolnton, NC
- $18.5 USD / hour
We're seeking a Warehouse Fulfillment Associate to help pull, organize, and prepare industrial trailer parts for production and shipment. This hands-on role is ideal for someone who enjoys…
Added 2 mins ago
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Shift Supervisor
Easypak
Leominster, MA
- $50,000 to $62,000 USD / year
…safety practices at all times. • Responsible for housekeeping of operational areas and sets expectations for employees on their shift. • Report all injuries and/or safety hazards or…
Added 2 mins ago
BW
Order Fulfillment Associate Part Time
BJs Wholesale Club
Pineville, NC
- Part-time
…That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we…
Added 2 mins ago
Manufacturing Equipment Maintenance Technician - First Shift
ThermoFisher Scientific
Mebane, NC
Provide support across operational areas as required and perform other duties as assigned.
Added 2 mins ago
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Software Engineer Data & AI II (Full Time) – United States
Cisco
Research Triangle Park, NC
- Full-time
…robust analytics platforms, and building infrastructure to support machine learning initiatives. Your strong background in programming, data systems, and collaboration enables you to solve…
Added 2 mins ago
Performance Dietitian
General Dynamics Information Technology
Fort Bragg, NC
…performance‑focused dietary guidance to optimize the health, recovery, and operational readiness of personnel. The PD delivers direct access medical nutrition therapy, develops…
Added 2 mins ago
Associate Technician, Maintenance
Merck
Wilson, NC
The Bio Process Maintenance Associate Technician will be a member of the Maintenance & Operations team within the Vaccines integrated process team for a start-up vaccine manufacturing…
Added 2 mins ago
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Fermentation Technician IV/V Day Shift
Actalent
Morrisville, NC
- $45 to $48.5 USD / hour
…participation in process improvement, deviation investigations, and operational readiness activities. The position operates on a day shift schedule with flexibility to support critical…
Added 2 mins ago
Disability Call Center Supervisor
MetLife
Cary, NC
…you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate…
Added 3 mins ago
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Stocking 1 Coach
Walmart
DURHAM, NC
- $65,000 to $100,000 USD / year
Added 3 mins ago
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Preschool Teacher
Cadence Education
Greensboro, NC
- $15.05 to $18.05 USD / hour
Support apositive, inclusive classroom environmentwhere children are treated with dignity, respect, and care.
Added 3 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Greensboro, NC
…and hospital teams. As a Corporate Executive Chef, you will support multiple hospital accounts, develop culinary leaders, and drive food quality, consistency, innovation, and operational…
Added 3 mins ago
Director, Corporate Strategy
Humana
Raleigh, NC
…related to enterprise growth priorities, provide strategic support for M&A processes and external partnership opportunities, and present recommendations to Humana’s senior leadership and…
Added 3 mins ago
Channel Development Lead
Humana
Raleigh, NC
The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops…
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HRIS Time Admin - REMOTE
Ryder System
Raleigh, NC
This position will ensure seamless coordination across stakeholder, maintaining system integrity, and support timely and accurate payroll processing. This includes troubleshooting issues,…
Added 3 mins ago
HRIS Lead
Bell Partners
Raleigh, NC
…fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an…
Added 3 mins ago
Sr. Maintenance Technician
CBRE
Raleigh, NC · Durham, NC
In this role, you will support the maintenance and operation of critical building systems within a client's facility. As a Sr. Maintenance Technician, you will lead shift operations,…
Added 3 mins ago
Senior Informaticist
CenterWell
Raleigh, NC
…process. You will work with business leaders, clinical and operational partners, and analytics teams to translate complex business and operational challenges into analytical questions,…
Added 3 mins ago
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Program Analytics & Data Visualization Specialist I
Guidehouse
CHARLOTTE, NC
- $70,000 to $116,000 USD / year
Conduct statistical, trend, and quantitative analyses to support program evaluation, operational decision-making, performance measurement, and reporting requirements.
Added 3 mins ago
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Edge Mid-Market Sales Account Executive - Adobe
Accenture
Charlotte, NC · Raleigh, NC
- $122,700 to $187,800 USD / year
…Edge helps clients accelerate digital transformation, drive operational excellence, and achieve measurable business outcomes through innovative, scalable, and right-sized solutions tailored…
Added 3 mins ago
Seasonal Operations Associate
Crate & Barrel
Charlotte, NC
As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and supporting the salesfloor. Reporting to the Assistant Store Leader, you’ll ensure timely…

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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