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Instructional Assistant - Music
Glendora Unified School District
Glendora, CA
- $21.36 to $25.93 USD / hour
- Any combination equivalent to: an Associate’s Degree in a music field or the equivalent and prior experience in providing piano, instrumental, or vocal accompaniment and music assistance.
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Fisheries Policy Associate
The Nature Conversancy
Arlington, VA
The Fisheries Policy Associate directly supports TNC’s engagement in Regional Fisheries Management Organisations (RFMOs) and our efforts to ensure effective implementation and use of…
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SC
Site Liaison-Project SHARE
Shasta County Office Of Education
Redding, CA
- $18.56 USD / hour
Promotes good habits in child behavior through the use of positive strategies and techniques for the purpose of improving the quality of students outcome and encouraging student development.
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Corporate Associate Attorney (REMOTE)
Jobot
Remote, United States
- $140,000 to $160,000 USD / year
We are working with a well-established, national law firm that is seeking an experienced Associate Attorney to join their Corporate group based out of Southern California!
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MH
Help Desk Specialist (Part time - Hybrid 30 hours/week)
Munson Healthcare
Traverse City, MI
- Part-time
Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
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Patient Access Representative - (Evening shift & Every other weekend)
Munson Healthcare
Traverse City, MI
Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
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Associate Software Engineer – Full Stack
Empower Pharmacy
Houston, TX
…and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of…
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Part-time Paraeducator: Autistic Support
Lancaster-Lebanon Intermediate Unit 13
Lancaster, PA
- Part-time
Possess an associate degree or higher. Copy of degree or transcripts required within 30 days of employment.
Added 1 min ago
ORION Spacecraft Technician Electrical, Associate
ASRC Federal
FL
We are seeking a ORION Spacecraft Technician Electrical, Associate in Kennedy Space Center, FL.
Added 1 min ago
CW
Research Associate - Electrical, Computer & Systems Engineering
Case Western Reserve University
Cleveland, OH
- $55,068 to $80,000 USD / year
The Research Associate will be primarily responsible for components of Department of War (DoW)-funded projects to develop a miniaturized blood coagulation analyzer for real-time, temporal,…
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Associate Attorney - Employment Law and Litigation
Tressler LLP
Orange County, CA
Professional development and associate training program
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RN Per Diem Level III
University of Maryland Medical System
Largo, MD
…• Serve as a clinical resource for others. • Assist in team development and evaluation of tenants of Patient and Family Centered Care and suggest methods for improvement. • Participate in…
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Service Associate
Casino Del Sol
Tucson, AZ
Participates in professional development activities such as sales trainings.
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District Manager - Primary Care - Detroit, MI
Amgen USA Inc.
MI
…meaningful careers through challenging assignments, career development, and valuable opportunities such as this opportunity to craft a long-term career with…
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Specialty Representative - Fairfield University
CT
· Associate's degree and 4 years of Sales experience and/or clinical experience in healthcare / scientific field that is not sales related
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SENIOR DIRECTOR, ASSOCIATE EXPERIENCE & HUMAN RESOURCES
Benchmark Senior Living
Waltham, MA
This is a rare chance to shape the associate experience at scale. You’ll lead seven HR Business Partners, turn workforce data into action, and work side by side with Operations to keep…
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417 - FT Assistant Manager - Store
Ashley Stewart
Chicago, IL
Assist in maintaining final report accountability for store operations, associate development and financial contribution.
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TA
Flight Operations Associate
Texas A&M University - Corpus Christi
Corpus Christi, TX
- Up to $4,166.67 USD / month
The Flight Operations Associate position is designed to support and enhance existing Flight Operations Coordinators' efforts in preparing for and executing UAS missions. This role focuses…
Added 2 mins ago
Licensed Clinical Therapist
Steadfast Health
Greensboro, NC
Option 1: An independent mental health license (LCMHC, LMFT, or LCSW) and one of the following: an LCAS Associate, or an LCAS
Added 2 mins ago
EC
Retail Sales Associate
EZPAWN Colorado, Inc.
Federal Heights, CO
- $16 to $17.5 USD / hour
We want you to join us for a career not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater…
Added 2 mins ago
AS
Teacher Assistant | Full-Time | Middle School
AHS Staffing
Lisle, IL
- Full-time
Support students' behavioral, social-emotional, and functional development
Added 2 mins ago
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Associate Director, Transformation
AbbVie
South San Francisco, CA
- $141,500 to $268,500 USD / year
The Associate Director of Transformation will support major change initiatives and drive organizational transformation to enable AbbVie’s strategic and operational objectives. This role…
Added 2 mins ago
Human Resources Specialist - Talent Partner
Chelsea Groton Bank
Groton, CT
…interviewing, selection decision-making, onboarding, and career development. This role ensures that talent selected aligns with the Bank’s culture, service expectations, and business needs.…
Added 3 mins ago
Assistant Store Manager- St Louis 3524 Reebok
Reebok International, Ltd
Chesterfield, MO
Added 3 mins ago
Front End Entry Level
Albertsons Companies
SUNNYVALE, CA · Sunnyvale, CA
Leaders invested in your training, career growth & development.

Birge & Held Group LLC

Customer Experience Associate

Fort Wayne, IN, United States

$17.8 to $20.23 USD / hour

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Job details

Pay: $17.8 to $20.23 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

187 Unit Multifamily Community

Reserve on Park (Fort Wayne, IN)

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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