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Security Officer Site Supervisor
Allied Universal
Archbald, PA
- $23 USD / hour
The Security Site Supervisor is responsible for overseeing the security operations at a designated location. This role involves ensuring a safe and secure environment for visitors and…
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Associate Director, Group Lead, Data Management Reporting and Analytics
Pfizer
Collegeville, PA
- $111,900 to $207,400 USD / year
Understanding of the drug development process and data operations required for the reporting of clinical trial data
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Retail Front End Supervisor - Full-Time
Burlington
Easton, PA
- $14 to $16 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
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Retail Stocking Team Supervisor - Full-Time
Burlington
Easton, PA
- $14 to $16 USD / hour
- Full-time
…Are you a self-starter with the ability to supervise store operations efficiently and effectively? If you are a proven leader who understands the value of building strong teams and…
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Leader Development Program Associate
Glenn O Hawbaker, Inc.
STATE COLLEGE, PA
Job Summary: Participate in an approximately 18-month rotational development program designed to provide broad, hands-on experience in multiple aspects of heavy and highway construction.…
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Cleaning Associate
Block by Block
Bethlehem, PA
- $18.54 USD / hour
…agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions…
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Medical Assistant - JRMC/Outpatient - Internal Medicine - FT
Highmark Health
Pittsburgh, PA
…with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…
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Sr. Specialist, Pharmacovigilance
PSKW LLC dba ConnectiveRx LLC
Pittsburgh, PA
…engineers, pharmacists, customer service veterans, developers, program strategists and more - all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of…
Added 1 min ago
Assistant Store Manager
Extra Space Storage
Philadelphia, PA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Associate Director - Medical Content Capabilities
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United States
…capability-based delivery of medical content at enterprise scale. The Associate Director (AD), Content Ecosystems – Medical Content Capabilities, serves as the primary business and system…
Added 3 mins ago
Office Coordinator II - Mental Health 153
Main Template
San Bernardino, CA
The Office Coordinator II plans and organizes a variety of administrative and financial operations functions to support business operations.
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Branch Operations Lead - US 441 and CR 25 (New Build) - Lady Lake, FL
JPMC page
Lady Lake, FL
You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
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Branch Operations Lead, New Build Bartow Branch, Bartow, FL
JPMC page
Bartow, FL
You’ll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.
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Sr. Benefits Associate
Irvine, CA
The Sr. Benefits Associate supports the administration of Hyundai Capital America's Total Rewards programs, including employee benefits, wellness, retirement, and the Employee Vehicle…
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Complex Director of Sales
Lodging Dynamics
Clearwater, FL
Verifies that each hotel implements a seamless turnover from sales to operations.
Added 6 mins ago
RC
Executive Director, Institutional Research
Rowan College of South Jersey
Sewell, NJ
- $80,000 USD / year
…conducts annual evaluations of direct reports. Oversees daily operations to ensure effective and timely completion of institutional research, reporting, and assessment…
Added 6 mins ago
Sr. Benefits Associate
Irvine, CA
The Sr. Benefits Associate supports the administration of Hyundai Capital America's Total Rewards programs, including employee benefits, wellness, retirement, and the Employee Vehicle…
Added 7 mins ago
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Clinical Research Assistant Division of Emergency Medicine Part Time
Children’s Hospital of Philadelphia
Philadelphia, PA
- $21.05 to $26.35 USD / hour
- Part-time
Under the supervision of the Program Manager and the Associate Director of Research Operations, the research assistant responsibilities include coordinating clinical research activities…
Added 8 mins ago
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Sales Lead - Part-time
J.Jill
Columbia, MO
- Part-time
Assist with store operations, including opening and closing store, manager on duty, visual merchandising, floor sets, inventory management, and adherence to company policies.
Added 8 mins ago
UL
Nursing Simulation Technologist- Full Time
Unitek Learning
San Jose, CA
- $41 to $48 USD / hour
- Full-time
…the manikins and the other equipment used in the simulation program. This role's main purpose is to use industry standards to help faculty provide quality simulated learning experiences for…
Added 11 mins ago
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Logistics Associate
Aerotek
Hawthorne, CA
- $27 to $30 USD / hour
Job Title: Logistics AssociateJob DescriptionThe Logistics Associate supports multiple departments, including deployment, warehouse, and production, to ensure smooth and efficient daily…
Added 11 mins ago
Mortgage Loan Servicing Default Solutions Processing
Regions
Memphis, TN
Ideal Backgrounds: Bankruptcy Servicing, Mortgage Servicing, Consumer Loan Operations, Default Management
Added 11 mins ago
Data and Analytics Developer
Regions
Hoover, AL
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy…
Added 11 mins ago
Software Engineer - Mainframe/COBOL
Regions
Hoover, AL · Charlotte, NC · Atlanta, GA
Provides advice and recommendations to management on processes and techniques required for improved work operations
Added 11 mins ago
Loan Servicing Specialist- REO/Collections
Regions
Hattiesburg, MS
…special servicing, loan workout, investor relations, and loan…

Birge & Held Group LLC

Customer Experience Associate

Fishers, IN, United States

$18 to $20 USD / hour

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Job details

Pay: $18 to $20 USD / hour
Posting language: English

Original job description

B I R G E & H E L D

Investing in Communities to Transform Lives.

Sanctuary at Fishers, Pullman Pointe, and Flats at Switch (Fishers, IN) Units - 593

WHO WE ARE

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

POSITION OVERVIEW

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

KEY RESPONSIBILITIES

Relationship Building with Prospects

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
Follow up with leads from the off-site sales and leasing team, as they are integrated into the property portfolio(s), to support lease closings and maintain a seamless prospect journey.
Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.

Data Management

Maintain accurate and up-to-date records within the company’s property management software (Onesite).
Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
Support community events or initiatives aimed at enhancing resident experience.
Understand and adhere to standard operating procedures.

EDUCATION, EXPERIENCE, AND SKILLS

Demonstrated passion for customer service.
Strong interpersonal skills with a customer- focused mindset.
Strong verbal and written communication skills.
One (1) year or more years in a customer service, sales, or customer facing role.
Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
A desire for professional development and continued learning.
Ability to manage one’s time.
Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

WHAT WE OFFER

Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
Save on living expenses with exclusive employee discounts at Birge & Held properties.
Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

#INDOS

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