Jobs in the United States

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Added 3 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Charleston, WV
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 3 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Charleston, WV
Strong knowledge of culinary and catering trends, high-volume production, sanitation, food cost controls, and presentation.
Added 3 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Charleston, WV
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 3 mins ago
Platform Engineer - Remote
SitusAMC
Charleston, WV
…understanding of CI/CD, Git workflows, Agile delivery, security controls, reporting, and user…
Added 3 mins ago
Group Product Manager, Privacy
Ford Motor Company
Charleston, WV
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 8 mins ago
Environmental Health and Safety Specialist
Cleveland Clinic
United States
Provide consulting services to internal customers regarding safety, health and environmental hazards, controls, and regulatory standards (EPA, OSHA, DOT, NFPA, TJC, ODH, CMS and others).
Added 11 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Indianapolis, IN
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 11 mins ago
Group Product Manager, Privacy
Ford Motor Company
Indianapolis, IN
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 11 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Indianapolis, IN
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 11 mins ago
Platform Engineer - Remote
SitusAMC
Indianapolis, IN
…understanding of CI/CD, Git workflows, Agile delivery, security controls, reporting, and user…
Added 11 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Indianapolis, IN
Strong knowledge of culinary and catering trends, high-volume production, sanitation, food cost controls, and presentation.
Added 15 mins ago
Compliance Manager
Wafer
San Francisco, CA
We're looking for someone to own our compliance program. You'll work closely with engineering, security, operations and legal to run audits, answer customer security questions and turn…
Added 18 mins ago
Associate Commissioner
City of New York
New York City, NY
…City capital programs, including the Borough-Based Jails (BBJ) Program, Design-build, and CM-build projects. Responsibilities include leading interagency coordination on regulatory…
Added 19 mins ago
MS
Advanced Finance Specialist - FPR&A Analyst - Scottsdale, AZ
Military Spouse Jobs & VetJobs
United States
- $110,000 USD / year
…and cost pools for budget, forecast, planning, and internal controls. A highly proficient FPR&A Advanced Financial Specialist acts as financial resource for the entire LOB finance…
Added 19 mins ago
MS
Manager, Environmental Health & Safety - DeKalb, IL
Military Spouse Jobs & VetJobs
United States
- $102,075 to $142,905 USD / year
Environmental, Health, and Safety (EHS) Manager manages the Environmental, Health, Safety and Security team across the facility ensuring compliance with all federal, state and local…
Added 20 mins ago
A
Senior Manager, Infrastructure Project
AbbVie
Durham, NC
- $124,500 to $236,500 USD / year
We are now recruiting our Senior Manager, Infrastructure Project as part of the core start up leadership team.
Added 25 mins ago
Radiologic Technologist (RT)
Escambia County Health Care Authority
Brewton, AL
…Radiology Technician Qualifications: Graduate of Radiology program ARRT in good standing, or eligible. BLS certified. Advanced registry or minimum one-year experience preferred. The…
Added 25 mins ago
HN
Card Product Manager Sr
Huntington National Bank
Hoover, AL
- $70,000 to $140,000 USD / year
The Card Product Manager Sr executes card product strategies to drive new account acquisition, and optimize portfolio performance that will drive account activation, usage, balance growth,…
Added 25 mins ago
Senior Director, Plant Manager - Prototyping & System Integration
Leidos
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 25 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Montgomery, AL
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 25 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Mobile, AL · Montgomery, AL · Birmingham, AL · Tuscaloosa, AL
Strong knowledge of culinary and catering trends, high-volume production, sanitation, food cost controls, and presentation.
Added 25 mins ago
Platform Engineer - Remote
SitusAMC
Montgomery, AL
…understanding of CI/CD, Git workflows, Agile delivery, security controls, reporting, and user…
Added 25 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Birmingham, AL · Tuscaloosa, AL · Mobile, AL · Montgomery, AL
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 25 mins ago
Group Product Manager, Privacy
Ford Motor Company
Montgomery, AL
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 33 mins ago
SenMgr, IM TranSCend Source
Cilag GmbH International Legal Entity
Titusville, NJ
Senior Manager, IM TranSCend Source, IM Supply Chain Procurement

Biotage

Senior Customer Service Representative

Charlotte, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

From drug discovery and development to analytical testing, Biotage supports the work that drives progress in life science and improves human health. With expertise in separation and purification technologies and versatile, intelligent workflow solutions, we help optimize processes for more than 5,000 customers worldwide. Our mission is clear: to empower scientists to simplify and accelerate discovery and development. This position is office-hybrid based in Charlotte, NC. The normal expectation is at least three days per week in the Charlotte office, with remote work permitted up to two days per week, subject to business needs and company policy. Biotage offers a comprehensive benefits package including health, dental, and vision insurance as well as a 401k program w/ company match and more! Role Description The Senior Customer Service Representative supports the complete customer order and account-administration lifecycle, from receipt of a customer request through order entry, fulfillment, delivery, invoicing, return, credit, or final resolution. The role remains actively involved in daily transaction processing and customer communication while helping the team resolve routine issues, follow standard work, and maintain accurate records in Dynamics 365 (ERP business system), Salesforce (CRM business system), shared mailboxes, customer portals, and related systems. In addition to the responsibilities of a Customer Service Representative, a Senior Role has primary operational ownership for customer forms and setup activities, new-vendor forms and portal registrations, Certificates of Insurance (COIs), RMAs, credits, and related documentation. The role ensures these activities are complete, accurate, properly approved, routed to the correct internal owner, and followed through to closure. This role escalates material financial, legal, contractual, compliance, or policy exceptions to the appropriate manager or functional owner. Tasks and Responsibilities

Perform all core Customer Service Representative duties, including customer communication, sales order processing, quote-to-order conversion, order acknowledgement, order status follow-up, account maintenance, sample and replacement orders, credits, returns, and transaction closure.?
Provide customers with prompt, accurate, and professional service through phone and email interactions, including proactive communication regarding order status, backorders, shipment, delivery, invoicing, credits, returns, and unresolved requirements.
Validate order information before entry or release, including bill-to and ship-to details, pricing, discounts, payment terms, tax information, freight terms, required documentation, delivery instructions, item availability, and applicable project codes.
Monitor open, blocked, aging, delayed, or incomplete orders and coordinate the required customer or internal action to move each transaction to completion.
Serve as the first point of support for routine Customer Service questions and smaller operational issues. Research the transaction, resolve the issue within established authority, document the resolution, and escalate when the matter involves significant financial exposure, policy deviation, legal or contractual terms, or unresolved cross-functional ownership.
Provide day-to-day functional guidance to Customer Service Representatives by helping prioritize work, clarifying procedures, supporting coverage needs, and reinforcing ownership of assigned transactions.
Support onboarding, cross-training, and continued development of Customer Service Representatives by sharing process knowledge, demonstrating system workflows, reviewing work for accuracy, and identifying areas requiring additional training or documentation.
Maintain visibility to team workload, shared-mailbox activity, urgent requests, backlog, aging items, open RMAs, outstanding credits, vendor setup requests, and unresolved customer commitments. Communicate material risks and support needs to the manager.
Create, maintain, and reinforce standard work, desk procedures, templates, checklists, and escalation paths for Customer Service activities.
Professionally represent Biotage in all customer and internal communications and perform additional tasks assigned by management to support departmental and organizational goals.
Own and coordinate completion of customer forms, account setup packages, supplier or new-vendor forms, vendor portal registrations, and related customer onboarding requirements.
Review forms for completeness and accuracy, coordinate required information with Sales, Finance, Tax, Legal, Quality, Service, Logistics, or other internal functions, obtain authorized signatures or approvals, and ensure completed documentation is returned to the customer or submitted through the required portal.
Coordinate requests for Certificates of Insurance (COIs), including gathering the customer’s insurance requirements, submitting complete information to the authorized internal or external owner, reviewing the returned certificate for alignment with the request, delivering it to the customer, and retaining appropriate documentation.
Own Customer Service administration of RMAs. Confirm required approvals and supporting information, provide accurate return instructions, validate shipping responsibility and return destination, coordinate with Technical Support, Service, Quality, Logistics, or Warehouse as needed, and track the return through receipt and final disposition.
Coordinate customer credits and credit corrections by validating the reason, original transaction, quantities, pricing, tax, freight, return status, and required approvals before submission or processing.
Monitor open credit requests through completion, resolve routine discrepancies, keep the customer and internal stakeholders informed, and confirm that the final credit was issued accurately and applied to the correct account or transaction.
Conduct periodic reviews of open RMAs, credits, vendor forms, and COI requests to identify aging items, missing documentation, incorrect ownership, or recurring process failures.
Partner with Sales, Finance, Credit and Collections, Tax, Legal, Quality, Warehouse, Logistics, Service, Technical Support, and other stakeholders to ensure requests are complete, handoffs are clear, and assigned actions reach closure.

Role Specific Skills and Behaviors:

Exceptional attention to detail and commitment to accurate, complete, and timely transaction processing.
Strong customer-service judgment with the ability to balance urgency, policy, financial impact, and customer experience.
Ability to lead through expertise, credibility, clear expectations, coaching, and consistent follow-through while remaining actively engaged in daily work.
Strong organizational, multitasking, and prioritization skills in a high-volume environment with competing deadlines.
Professional verbal and written communication skills with customers, coworkers, leadership, and cross-functional partners.
Ability to troubleshoot and investigate routine issues using system data, transaction history, process documentation, and sound root-cause analysis.
Ability to read, interpret, complete, and coordinate business documents such as purchase orders, tax forms, vendor setup forms, portal requirements, COIs, return documentation, credit requests, invoices, and account records.
Advanced computer proficiency, particularly in Microsoft Outlook, Excel, Teams, and Word. Experience with Dynamics 365, Salesforce, ServiceMax, CRM, ERP, customer portals, or similar systems is strongly preferred.
Ability to protect confidential customer and company information and consistently apply documented approvals, controls, and record-retention requirements.

Education and Experience

Associate or bachelor’s degree in business administration, Supply Chain, Operations, Finance, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
Four or more years of progressive customer service, order management, sales support, commercial operations, or related experience.
Prior experience as a senior representative, trainer, process owner, or informal operational leader strongly preferred.
Experience processing complex orders and supporting customer-account setup, RMAs, credits, vendor forms, customer portals, or COI requests is preferred.
Experience in a technical, life sciences, manufacturing, distribution, regulated, or service-oriented environment is beneficial.

Physical Demands

LIGHT - Exert up to 20 lbs. of force occasionally, up to 10 lbs. frequently, and a negligible amount of force constantly to move objects.
Ability to safely work around and handle hazardous materials.
Extended computer and telephone use is required.

Travel Required

No travel is normally required for daily operations.
Potential travel may be required for annual meetings, training, or other business needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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More about this job

Skills

Customer service
Workflow
Transaction processing
Communication skills
Dynamics 365
ERP
Salesforce
Documentation
Regulatory compliance
Sales
Organise information
Research
Onboarding
Logistics
Technical support
Attention to detail
Customer experience
Coaching
Multitasking
Prioritization
Leadership
Troubleshoot
Root cause analysis
Microsoft Outlook
Microsoft Excel
Microsoft Teams
Microsoft Word
ServiceMax
Supply chain management

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