HOW WE GOT HERE
For more than 40 years, BioIVT has evolved from a specialized biospecimen provider into a global partner to life science and diagnostic organizations. Our growth has been shaped by a consistent focus on helping researchers access the high-quality biospecimens, primary cells, ADME-Tox products, and research services they need to advance discovery, development, and medical progress. What has remained constant throughout that history is our mission: to enable smarter science and accelerate medical breakthroughs that enhance and extend lives. Every BioIVT team member contributes to that mission, whether supporting a donor center, laboratory, commercial team, or corporate function. For employees, this means joining a company where scientific quality, operational excellence, compliance, collaboration, and customer focus all come together to support work that matters. The Project Manager is responsible for proactively managing customer order fulfillment, coordinating complex projects, and driving the timely execution of customer shipment commitments. This role serves as a key cross-functional liaison between internal operations, external vendors, customer-facing teams, and documentation functions to ensure efficient fulfillment execution and customer satisfaction. The Project Manager focuses on identifying and resolving fulfillment challenges, accelerating backlog conversion to shipments, and maintaining visibility into critical customer commitments. The ideal candidate is highly organized, solutions-oriented, and able to effectively manage multiple priorities in a fast-paced operational environment. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Backlog Management & Order Expediting
- Maintain comprehensive visibility into open customer order backlog.
- Proactively identify opportunities to expedite orders and accelerate shipments.
- Prioritize overdue and at-risk orders and coordinate corrective actions with internal stakeholders and external vendors.
- Monitor backlog aging and drive resolution of fulfillment bottlenecks.
- Support initiatives to reduce overdue orders and improve fulfillment efficiency.
Customer Shipment Commitments
- Track customer-committed shipment dates and monitor progress against timelines.
- Identify potential shipment delays and coordinate recovery plans to minimize customer impact.
- Partner with customer-facing teams to communicate accurate shipment updates.
- Drive accountability across internal teams and vendors to improve on-time shipment performance.
Special Projects Coordination
- Coordinate complex customer orders requiring additional operational, vendor, or customer support.
- Manage project timelines, milestones, dependencies, and shipment requirements.
- Troubleshoot operational challenges and facilitate timely issue resolution.
- Serve as the central point of coordination for assigned projects and escalations.
Vendor Relationship Coordination
- Maintain strong working relationships with external vendors and service providers.
- Coordinate vendor activities to support order fulfillment and shipment timelines.
- Monitor vendor deliverables and proactively address delays or performance concerns.
- Escalate vendor-related issues and support resolution efforts.
Customer Documentation Support
- Partner with Documentation and Quality teams to support customer documentation requests.
- Coordinate updated Certificate of Analysis (COA) requests and responses.
- Track documentation requirements to ensure timely completion.
- Assist in resolving documentation-related shipment delays.
Operational Reporting & Continuous Improvement
- Maintain accurate tracking and reporting of backlog status, shipment commitments, and special projects.
- Provide regular updates on critical orders, operational risks, and mitigation efforts.
- Identify recurring operational challenges and recommend process improvements.
- Support cross-functional initiatives focused on operational efficiency and customer satisfaction.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree in Business, Supply Chain, Operations, Life Sciences, or related field preferred.
- 3+ years of experience in project management, order fulfillment, supply chain, operations, or customer operations.
- Experience coordinating cross-functional projects in a fast-paced environment.
- Strong organizational, communication, and problem-solving skills.
- Ability to manage competing priorities and drive timely resolution of issues.
- Proficiency with ERP systems, Microsoft Office Suite, and project tracking tools preferred.
- Experience working with vendors, customer commitments, and operational documentation processes is highly desirable.
WORKING CONDITIONS:
- Travel may be required
- Occasional contact with dry ice and liquid nitrogen vapor
- Contact with human biological specimens and sharps on an as-needed-basis
ALSO TRUE OF THE RIGHT PERSON
- You are mission-driven and take pride in contributing to work that helps advance science, medical progress, and better outcomes.
- You value collaboration and build trusted relationships by being respectful, responsive, and solutions-oriented.
- You bring a strong sense of ownership and accountability, following through on commitments and taking pride in the quality of your work.
- You are comfortable working in a fast-paced, growing organization where priorities can shift and good judgment, flexibility, and communication matter.
- You care about doing things the right way, with consistency, integrity, attention to detail, and respect for quality and compliance.
- You are curious, open to feedback, and committed to continuous improvement in how we work, learn, and grow together.
WHAT WE OFFER
- Comprehensive medical coverage with PPO/HRA and HDHP/HSA plan options.
- Company-funded HRA or HSA contributions, depending on the medical plan elected.
- Prescription drug coverage, virtual care through MDLIVE, and preventive care
- Dental coverage through Cigna and vision coverage through VSP.
- Company-paid life, AD&D, short-term disability, and long-term disability coverage.
- Flexible spending account options, including healthcare, limited purpose, and dependent care FSAs.
- 401(k) retirement plan with employer Safe Harbor matching contributions.
- Tuition reimbursement to support continued learning, professional growth, and career development.
- Paid time off, company-paid holidays, employee assistance resources, travel assistance, and voluntary benefit options.
EQUAL OPPORTUNITY AND BELONGING
At BioIVT, our mission to enable smarter science and accelerate medical breakthroughs is strengthened by the people who bring that work to life. We are committed to building a workplace where employees are treated with fairness, respect, and dignity, and where different experiences, perspectives, and ideas help us better serve our customers, partners, donors, and one another. BioIVT is proud to be an Equal Opportunity Employer and welcomes qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. We are proud to be an Equal Opportunity Employer. To Learn more about our mission and team culture, click here!
