Program Manager, Tissue Partner Relations

Program Manager, Tissue Partner Relations

General Summary

Serves as a key liaison between South Texas Blood & Tissue and its hospital partners and related community stakeholders within assigned service areas.

This role supports and advances donation programs by developing strong professional relationships, educating partners on the value and process of tissue donation, and collaborating to enhance donation outcomes and overall program performance.

Provides program leadership and subject matter expertise for Hospital Development & Partner Relations.

The Program Lead provides day-to-day guidance, mentoring, onboarding support, and coordination of work priorities to promote service excellence, consistent communication, and alignment with organizational goals.

This role monitors partner needs, identifies opportunities for program growth, leads strategic initiatives, and serves as a senior escalation resource for complex operational and partner matters.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

Major Duties and Responsibilities

Essential Tasks

· Provide program leadership, guidance, and subject matter expertise to the Hospital Development & Partner Relations team, including onboarding support, ongoing training, mentoring, and coordination of work priorities.

· Partner with department management on staff development, workload priorities, and operational needs.

· Lead the planning and implementation of outreach, education, and engagement programs with hospitals, medical examiners, funeral homes, and community organizations to increase awareness of tissue donation and support positive donation outcomes.

· Develop and strengthen relationships with key decision makers and stakeholders within assigned facilities and across the region to expand the donor referral base and support initiatives related to cadaveric tissue, Cord Blood, and Birth Tissue programs.

· Manage and support contract agreements, renewals, and revisions for donor referral facilities within the service area, ensuring compliance with organizational standards and regulatory requirements.

· Identify, develop, and support donation champions at partner facilities to promote donation initiatives, enhance on-site engagement, and help resolve workflow, operational, or communication barriers.

· Lead and support educational in-services and training sessions for hospital and partner personnel. Provide coaching and guidance to Partner Relations staff to promote consistent messaging, a clear understanding of donation processes, and a culture of donation.

· Compile, monitor, and analyze partner facility performance metrics and referral data. Translate trends into actionable recommendations and share insights with leadership and facility partners to support continuous improvement, strategic planning, and informed decision-making.

· Develop collaborative relationships with organ procurement organizations (OPOs) and eye bank partners to support unified donor outreach and aligned donation practices across shared service areas.

· Represent the organization in hospital committees, executive and leadership meetings, and performance improvement discussions to advocate for donation program enhancements and assist in shaping policy, protocol, and partnership strategy.

· Serve as the senior resource for complex or sensitive partner situations, escalations, unique cases, and operational challenges. Coordinate resolution with department management and cross-functional leaders as appropriate.

· Lead or support the development, review, and implementation of hospital policies, procedures, and protocols related to tissue donation and recovery, including requirements established by federal and regulatory bodies.

· Lead special projects, regional initiatives, and cross-functional efforts that support partner engagement, service expansion, donation growth, and organizational priorities.

Performs other duties as assigned.

Non-Essential Tasks

· Participates in and/or attend pertinent development opportunities to grow business knowledge, skills and leadership competencies.

· Run departmental errands as directed.

Education

Required Minimum Education

Requires a high school diploma or general equivalency diploma.

Preferred Education

Bachelor’s degree preferred; an equivalent combination of relevant education and experience may be considered.

Licenses and/or Certifications

· Valid United States Driver’s License

· LVN, RN, Operating Room Technician, or Certified Tissue Bank Specialist credential preferred, as applicable.

Experience

Required Minimum Experience

· Requires six years of experience in hospital development, donation services, transplant operations, healthcare partnership management, or a related field.

· Requires a passion for donation and transplantation and the ability to communicate that mission effectively to internal and external stakeholders.

· Requires demonstrated ability to communicate effectively with audiences ranging from frontline staff to C-suite executives.

Preferred Experience

· Experience leading programs or projects, mentoring peers or staff, facilitating training, and managing complex partner relationships strongly preferred.

Experience Exception to Education

In some cases, an equivalency, consisting of a combination of appropriate education, training and or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge

· Must maintain working knowledge of applicable regulatory and quality requirements, organizational SOPs, and American Association of Tissue Banks standards.

Skills

· Must be capable of training, mentoring, and providing program guidance to tissue services and Partner Relations staff.

· Must be able to lead through influence, coordinate work across teams, and exercise sound judgment without formal supervisory authority.

· Must have excellent written and oral communication, interpersonal, presentation, negotiation, and relationship-management skills.

Abilities

· Must be able to provide strong program leadership and mentorship through coaching, feedback, knowledge sharing, and support for professional development.

· Must be able to prioritize multiple projects, deadlines, regional initiatives, and responsibilities while adapting to operational and partner needs.

· Must be able to build effective relationships with internal leaders, external partners, and clinical stakeholders while representing the organization with professionalism, diplomacy, and credibility.

· Must be able to analyze program and partner perfromance data to identify trends, challegenges, and opportunities, and recommends actions to improve donation outcomes and partenr performance.

Working Environment & Travel Requirements

Works in a well-lighted air conditioned and heated laboratory/department.

May be exposed to electrical, mechanical and chemical hazards and other conditions common to a laboratory environment.

May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

May have bodily exposure to refrigerator/freezer temperature, especially hands and face.

May be required to work any time of the day, evening or night during the week or weekend. Occupational Exposure Assignment - Category I

Travel Requirements

Occasional out of town and overnight stays required.

Physical Requirements

Will sit, stand, walk, and bend during working hours.

Requires to reach, lift and carry up to 20 lbs

Must be able to travel to remote sites 10-25% of time at work.

Requires face to face interaction with co-workers and/or others.