IT Support Specialist

About Company:

In 1957, Franz Binder, sr. founded the since then existing independent family business binderholz as a small “one-gate sawmill” in Fügen in Zillertal of Tyrol. What began sixty years ago, initially in the timber trade, has now evolved beyond the saw mill to encompass a much more comprehensive wood processing operation. New standards are continuously being implemented in the domain of engineering, product innovation and architectural design. Meanwhile the third generation of the Binder family retains overall management of the company and furthermore maintains their predecessors’ original inspiration for the product. The binderholz group has become one of the biggest solid timber producing companies in Europe. Both in the treatment and in the processing of the quite essential raw material wood, and with regard to our present and future employees, we are centrally oriented on the concept of sustainability. A passion for wood and commitment to the business are the foundation of Binder's philosophy. A passion for wood and an entrepreneurial commitment is the ethos of the binderholz Company. Thereby is ensured that the name of binderholz shall forever remain what it symbolizes today: that is the byword for the highest quality wood. Franz Binder senior turned his passion for wood into a profession during the 1950s. This passion is already being experienced by the third generation of the Binder family. In 2020 we have acquired our new US production sites Binderholz Enfield LLC. & Binderholz Live Oak LLC. in Florida, developing our US organization and market presence to a larger scale step by step. We have been importing various mass timber products to the US & Canada for years, but with our own US sales entity in Atlanta, GA and our new production sites in Enfield, NC & Live Oak, FL we are heading to meet the growing demand of saw timber and massive wood products through regionally sourced and produced binderholz products in America. Come join our growing team at Binderholz! We offer competitive wages along with our full benefits package. We look forward to considering you as part of our team at Binderholz. https://www.binderholz.com/en-us/

Description:

The IT Support Specialist is responsible for all IT-relevant issues at our new production site in Live Oak, FL. This role acts primarily as a point of contact for employees in all IT-related topics, for example support for hardware, software and network connectivity. In addition, the future IT Support Specialist also will act as the primary communication liaison between the production site and our headquarters to provide the necessary technical support, ensure trouble-free IT operations and implement innovations in the field of IT.

Main Responsibilities:

· Comprehensive professional support for employees in 1st and 2nd level support throughout analyzing and efficient tackling of incoming soft-/ and hardware requests as well as maintaining contact with users for status updates · Provide minor systems administration support such as user ID creation/removal, computer operations duties, and standard system security modifications as approved · Proactively monitor system performance, alerts and resolve as appropriate · Accurately classify and update the Service Desk knowledgebase (Wiki) · Structured planning and successful implementation of IT applications in cooperation with local management and corporate IT · Installation and configuration of software or plugins to client server/workstation · Installation, modification and repair of IT equipment like (label-)printers, hand scanners, mobiles etc. · Assure a smooth IT operation and resolve performance issues, with the aim to optimize our efficiency onsite · Other duties as assigned.

Job Qualifications:

· Computer Science / IT relevant associate's / bachelor's degree or an equivalent combination of education, training and experience which provides the required knowledge, skills and abilities · At least 3+ years of experience in the field of IT support in a multi-site, WANconnected enterprise · Solid and profound knowledge of Microsoft products including Windows OS 7/10/11, Active Directory and Office 2016, 365 · Professional experience with TCP / IP, LAN, WIFI (network diagnostic and troubleshooting applications) · Experience with smartphones / cellular phones · Communicative & analytic personality with independent, structured working style, and high flexibility · Knowledge of the ERP environment and German language skills are an additional plus

Physical Demands:

• Must be able to stand and walk for extended periods of time; must be able to sit, stand, push/pull, stoop, kneel, crouch, reach, or crawl occasionally.
• Frequent lifting/moving of items that may range in weight up to 50 pounds.
• Regularly exposed to work near moving mechanical parts.
• Exposed to hot, cold, wet or humid conditions.

Binderholz is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Binderholz is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance