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Field Account Manager, Mid-Market - Boston, MA
UnitedHealth Group
Boston, MA
- $22 to $48 USD / hour
Proactively communicate with clients and provide updates on benefit and wellness program initiatives
Added just now
NP
TV Specialist
North Penn School District
Lansdale, PA
- $32.63 to $35.53 USD / hour
Education and/or Certification Required:
Added 1 min ago
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PERFORMANCE DIETICIAN (28196)
LTSi - Laredo Technical Services, Inc.
Tampa, FL
- $71,000 to $76,000 USD / year
Preservation of the Force and Family (POTFF) III Program
Added 1 min ago
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PERFORMANCE DIETITIAN (28203)
LTSi - Laredo Technical Services, Inc.
Joint Base Lewis-McChord, WA
- $80,000 to $88,000 USD / year
Preservation of the Force and Family (POTFF) III Program
Added 1 min ago
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PERFORMANCE DIETITIAN (28204)
LTSi - Laredo Technical Services, Inc.
Camp Lejeune, NC
- $68,000 to $73,000 USD / year
Preservation of the Force and Family (POTFF) III Program
Added 1 min ago
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Technical Consultant, Strategic
Ramp
New York City, NY · San Fransisco, CA · Miami, FL
- $227,000 to $312,000 USD / year
- Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system…
Added 3 mins ago
CO
Family Services Specialist (Resource Family Trainer)
City of Charlottesville
Charlottesville, VA
- $27.62 to $36.87 USD / hour
Must have the ability to be contacted and respond based on Department guidelines
Added 7 mins ago
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Enterprise Architect –Architectural Governance
WTW
Philadelphia, PA · Short Hills, NJ · Atlanta, GA · Chicago, IL · NY · Nashville, TN · Arlington, VA · Dallas, TX · Houston, TX · Boston, MA · Los Angeles, CA · San Francisco, CA · Seattle, WA
- $150,000 to $225,000 USD / year
The Enterprise Architect owns the design, implementation, and continuous improvement of WTW's architectural governance program, including architecture review boards, standards, exceptions,…
Added 7 mins ago
Senior Manager - Finance
Wesco
Glenview, IL · Pittsburgh, PA
…to produce and manage effective budgets. You will act as an advisor to management on regulations and other matters that may impact the financial activities of the…
Added 8 mins ago
Service Advisor
Camping World
Bowling Green, KY
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Council Bluffs, IA
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Byron, GA
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
St. Augustine, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Branson, MO
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Melbourne, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Billings, MT
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Jacksonville, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Bossier City, LA
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Anniston, AL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
West Fargo, ND
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Kissimmee, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Lake City, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Albuquerque, NM
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Cocoa, FL
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…
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Service Advisor
Camping World
Riverside, CA
Camping World is seeking a Service Advisor for our growing team. A Service Advisor is responsible for initiating and processing requests for repair services and providing administrative…

BILL

Customer Care Advisor

United States

Apply on bill.com About employer

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses - from startups to established brands - make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity - and we thrive in a fast-paced, ever-changing environment. We're remote-first, with office spaces in San Jose, CA and Draper, UT - and opportunities to connect in person when it counts. BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you - you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join BILL’s Partner Support team and help financial institutions and Embed partners resolve complex customer and product needs. As a Customer Support Advisor, you’ll serve as an advanced point of contact for non-routine issues, independently investigate problems, coordinate solutions, and use your product expertise to prevent repeat concerns. This is an opportunity to make a meaningful impact as a highly skilled individual contributor while continuing to grow your career at BILL.

Responsibilities:

Deliver empathetic, consultative support to partners across phone, chat, video, and email.
Own complex partner issues - including payment research, advanced synchronization challenges, and escalations - from investigation through resolution.
Analyze problems systematically, gather relevant information, and apply sound judgment to determine effective solutions.
Explain technical issues and changing information clearly to partners and internal stakeholders.
Coordinate with cross-functional teams to resolve issues, clarify requirements, and keep partner commitments on track.
Identify root causes and recommend process, product, or knowledge improvements that prevent recurring issues.
Maintain advanced knowledge of assigned products, features, releases, and capabilities, including required certifications.
Meet or exceed quality, resolution-rate, schedule-adherence, and service-level expectations while contributing to UAT, beta programs, proactive engagement, onboarding, and other team initiatives.

We’d love to chat if you have:

A high school diploma or GED.
Four years of experience in a complex service environment, including three years handling escalated customer concerns.
Strong technical aptitude, troubleshooting skills, and the ability to independently resolve complex, non-routine issues.
Experience with tools such as AI applications, Google Suite, Salesforce, Intercom, Slack, and other customer-support platforms.
Excellent verbal and written communication, active listening, attention to detail, sound judgment, and problem-solving skills.
The ability to manage multiple priorities and perform effectively in a fast-paced, changing environment while supporting partners across multiple channels.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.

Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $26.49 - $31.49 USD

Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $23.85 - $28.37 USD

Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania $22.55 - $26.78 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

BILL covers the majority of your medical, dental, and vision premiums, and that includes your dependents.
HSA & FSA accounts
Life Insurnace, Long & Short-term disability coverage
Mental Wellbeing & Employee Assistance Program (EAP)
10 company holidays, 2 floating holidays and flexible time off
Employee Stock Purchase Program with employee discounts
Employee recognition and referral programs
and much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. To ensure a fair evaluation, our Candidate Integrity Policy prohibits the use of unapproved external assistance, including generative AI, during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

Apply on bill.com About employer

More about this job

Skills

Customer service
Research
Onboarding
Troubleshooting
Communication skills
Active listening
Attention to detail
Problem solving

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Work requirements

Jobs in the United States