Program Manager - Santa Cruz TH-RRH

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Cruz County and Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to run away and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

The Program Manager will provide supervisory oversight and management of Bill Wilson Center’s TH-RRH, RRH, and Host Home programs for TAY youth and families who are homeless. Working closely with the Division Director, the Program Manager provides overall leadership and management of the programs day to day operations, including supervising program staff, developing and managing program budgets, creating, implementing, and maintaining policies and procedures, supporting grant and contract compliance efforts, and ensuring seamless integration of services with other agency programs.

Essential Duties/Responsibilities:

• Recruitment, retention and professional development of all staff members on the team.
• Development of training plans for on-boarding and continued training of staff members.
• Fulfillment of grant goals, metrics and outcomes.
• Completion of monthly, quarterly, yearly and all other reports required by the grant and the agency.
• Participation in BWC Management training opportunities and representation as part of the Leadership team, contributing ideas towards quality improvement in alignment with agency mission, vision and values.
• Ensure that services and documentation by all team members are in alignment with agency standards and BWC values utilizing trauma informed care principles and strategies.
• Leadership with external stakeholders, grantors in representing BWC efforts and successes towards meeting grant goals through monthly meetings and required reporting.
• Facilitate and lead weekly staff meetings utilizing performance quality improvement procedures to address unmet or unrealized performance measures.
• Provide resources and guidance to Lead CM, case managers and housing specialists as needed.
• Provide guidance on tenant and landlord rights and responsibilities and advocate on client’s behalf.
• Complete case note documentation and maintain files up to agency and grant standards.
• Enter and monitor data into AWARDS and HMIS as required ensuring that the data matches in both databases.
• Communicate with Coordinated Entry System match maker to process referrals from the community queue for applicable programs.
• Follow agency protocols and procedures regarding accounting and financial requests.
• Facilitate case review meetings with case managers and housing specialists.
• Provide weekly supervision to Lead case manager, case managers and housing specialists to provide support and monitor client’s progress.
• Review and approve timesheets.
• Participate in agency program quality improvement activities and initiatives.
• Oversee staff activities, including performance management such as; quarterly OKR’s (Objectives Key Results) and conduct semi-annual performance reviews.
• Participate in agency safety initiatives and proactively report safety issues to management immediately.
• Regular attendance is a requirement of the position.
• Additional duties as assigned.

Qualifications

Education and Experience:

• Bachelor’s Degree or equivalent combination of education and supervisory experience. Two years of experience with housing programs, working with unhoused clients and/or understanding of fair market rates, Coordinated Entry System, HMIS knowledge highly desirable. One or more years’ managerial experience preferred. Experience working with culturally diverse population. Must be efficient and organized.

Required Skills/Abilities:

• Driving is a requirement of the job. Must have possession of current driver’s license, access to a vehicle and personal automobile insurance. Current CPR and First Aid Certification required (or complete within 30 days of hire). Fingerprinting/background check as required by the Department of Justice. TB test required.
• Ability to work with basic mathematical concepts as required for reporting.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Internet research skills are a plus.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit; stand, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Salary Range:

$70,304-$75,000 per year.

Employee Benefits & Perks:

We offer a generous compensation package for full-time employees that includes the following:

• 4 Weeks Accrued PTO
• 14 Paid Holidays Per Year
• Paid Health, Dental, Vision & Voluntary Life Insurance Plans
• Flexible Spending Plans for Medical, Dependent Care, Parking and Transit
• 401 (K) Retirement Plan
• 24/7 Employee Assistance Program
• Upward Career Mobility
• Discounts and Savings through Tickets At Work and LifeMart

EEO:

Bill Wilson Center is an Equal Opportunity/Affirmative Action Employer.

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. Because of a need to remain responsive to the needs of our clients and our Agency’s operations, responsibilities may be modified at any time.