Billing & Accounts Receivable Specialist

Billing & Accounts Receivable Specialist Location: Plymouth, MI Schedule: Full-Time | Monday- Friday | 8:00 AM – 4:30 PM | In Office Rate: Starting at $21.00

Position Summary We’re looking for a confident, customer-focused Billing & Accounts Receivable Specialist to support our customers and service team. This role combines accounts receivable, billing, invoicing, customer service, and payment follow-up. You’ll communicate with customers throughout the day, send invoices and statements, follow up on outstanding payments, and help research and resolve billing questions or issues. What You’ll Do

• Own inbound and outbound customer phone calls and emails relating to Billing and Accounts Receivable functions
• Deliver exceptional customer service, maintaining strong relationships while collecting payment via phone and email
• Send invoices and statements, often utilizing customer billing portals
• Process credit card payments and verify customer billing information
• Research and resolve billing or invoice issues
• Work with service, dispatch, parts, warranty, and accounting teams
• Maintain accurate customer records and documentation

What We’re Looking For

• Customer service, billing, AR, or collections experience
• Strong ability to communicate effectively via phone and email with customer and internal teams
• Comfortable asking customers for payment and following up
• Strong problem-solving and organizational skills
• Experience with Excel and Microsoft office suite
• Experience with billing and invoicing procedures, warranty experience a plus!
• Previous service industry or related experience a plus (HVAC, Foodservice, Etc…)
• You are dependable and thrive working in a team environment

Physical Requirements

• Working primarily in an office environment.
• Ability to occasionally lift and move office supplies, equipment, and boxes.
• Comfortable sitting, standing, and walking throughout the workday.
• Ability to operate standard office technology and equipment.

Benefits of Joining Our Team

• Medical and Dental Benefits
• Life Insurance
• PTO
• 401k & Company Match
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

About Bildon Parts & Service For over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.