Customer Service

Qualities

. Clear Communication

. Friendly Attitude

. Detail Oriented and Accurate

. Organized

. Excellent follow-through

. Strong Time Management

. Ability to follow directions

. Ability to Multitask

Job Skills

. Comfortable using computers

. Effective and Professional Writing Skills

. Experience in Microsoft Suite - Basic to Mid-Range

. Experience working with customers

. Understanding office workflow including vendor purchase orders, customer sales orders and invoicing

. Experience with phones and a pleasant and helpful disposition

. Basic math skills

. SAGE/MAS 90 experience a plus but not necessary

Job Duties

. Processing customer orders in system with accuracy and distribution of paperwork to the necessary departments

. Processing customer requests for quotes with customers through various channels: phone, email, occasional face to face

. Responding promptly to customer inquiries and/or complaints

. Maintaining a positive and professional attitude toward customers and vendors

. Processing daily end of day invoicing

. Processing customer credit card payments

. Evaluating customer pricing during order entry and learning to recognize and report problems

. When applicable, ordering products for customers from vendors

. Follow up and review vendor order confirmations for accuracy and contact the vendor with any issues or questions

. Processing customer and vendor invoices

. Keeping good notes of customer and vendor interactions

. Assisting in maintaining spreadsheets for various tasks

. Communicating and coordinating with colleagues as necessary

. Assisting owner and warehouse with special projects as assigned