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Software Development Manager, AWS Organisations
Amazon Development Center U.S., Inc.
Santa Clara, CA
- 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
Added just now
Material Control Planner, Ford Energy
Ford Global
Glendale, KY
As the Material Control Engineer, you will keep our battery manufacturing operation supplied with the right materials, in the right quantities, at the right time. You will plan and…
Added just now
Platform Software Engineer
Ford Global
Dearborn, MI
Bachelor’s degree in computer science, Data Engineering or related technical field
Added 1 min ago
SI
Design Engineer, Core Snapchat
Snap Inc.
Los Angeles, CA
- $100,000 to $176,000 USD / year
BS/BA in a technical field such as Computer Science or equivalent years of experience
Added 2 mins ago
Senior Installation Superintendent – Electronic Security
Diversified
Boydton, VA
…disciplines during the life cycle of the project. It is the key field position for the bulk of the actual work that gets done in our clients’…
Added 3 mins ago
Dimensional Quality Engineer
Express Employment Professionals
Columbus, IN
A growing manufacturer is seeking a Dimensional Quality Engineer to support product quality, measurement systems, and continuous improvement initiatives. This role is ideal for an…
Added 3 mins ago
Process Engineer
Eichleay Main Career Page
Ferndale, WA
Eichleay is seeking a Process Engineer to join our team in Ferndale, Washington. This early-career role supports industrial and refinery clients while providing hands-on experience across…
Added 4 mins ago
Manufacturing Process Engineer 2
Premier Staffing Solution
Warren, MI
Create concise technical documentation, leadership updates, training materials, and adoption plans that support sustainment.
Added 5 mins ago
Senior Software Engineer, AI Platform - Prism
SoFi
Seattle, WA
As a Senior Software Engineer (IC3) on SoFi’s Prism team, you’ll help build Prism, SoFi’s internal AI platform for knowledge work. Prism connects employees with the AI models, business…
Added 6 mins ago
Senior/Principal Mechanical Engineer
Torus
Salt Lake City, UT
…through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus…
Added 7 mins ago
Supplier Quality Field Rep Stf - E4
Lockheed Martin
Virtual Four, AR
You will be the Supplier Quality Field Rep Staff for the Supplier Quality Team. Our team is responsible for ensuring supplier compliance with quality standards and contract requirements.
Added 7 mins ago
Cyber Security Engineer (5462)
SMX
Little Rock, AR
The Cyber Security Engineer will provide security engineering, compliance, and risk management support for cloud-based systems aligned with NIST SP 800-53, FedRAMP, and DoD IL4–6…
Added 7 mins ago
Advanced Forward Engineering - Implementation Engineer - Senior
EY
Little Rock, AR · Rogers, AR
Bachelor’s or Master’s degree in Computer Science or related technical field.
Added 7 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Little Rock, AR
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 7 mins ago
Head of Forward Deployed Engineering
Bausch + Lomb
Little Rock, AR
Resolve technical and operational issues quickly in the field.
Added 8 mins ago
Software Engineer 2
Humana
Little Rock, AR
The Software Engineer 2 will join a collaborative engineering team focused on building and enhancing applications that support cybersecurity and identity access management initiatives. This…
Added 8 mins ago
Network Operations Engineer
Meta
Little Rock, AR
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 8 mins ago
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Little Rock, AR
Provide technical leadership on cloud-native architectures, microservices, and event-driven solutions to support scalable and secure platforms.
Added 8 mins ago
Senior Telecom Engineer
Maximus
Little Rock, AR
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 8 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Little Rock, AR
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 8 mins ago
Director - Customer Response Engineering
Trellix
Little Rock, AR
Partner with Technical Support, Customer Success, Product Management, and Engineering so issues reach the right engineer fast and customer feedback reaches the roadmap.
Added 8 mins ago
FE
AI Engineer I
Federal Express Corporation
Plano, TX
- $7,882.48 to $10,444.28 USD / month
Summary: The AI Engineer is responsible for designing, developing, deploying, and maintaining artificial intelligence and machine learning solutions that support intelligent automation,…
Added 8 mins ago
FE
AI Engineer III
Federal Express Corporation
Plano, TX
- $9,719 to $13,812 USD / month
The AI Engineer III is responsible for designing, developing, deploying, and maintaining artificial intelligence and machine learning solutions that support intelligent automation,…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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