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Principal Product Manager - Tech, Amazon Catalog - Product Relationships
Amazon.com Services LLC
Seattle, WA · New York, NY
…variations. You will develop a deep understanding of the business and technical complexities that come with ingesting, validating, and reconciling variation relationships for billions of…
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Area Maintenance Manager
Amazon.com Services LLC
Louisville, KY
Join our Reliability & Maintenance Engineering team and help keep Amazon's operations running smoothly across hundreds of countries. You'll work on maintaining and improving the robotics…
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Associate Delivery Consultant – AIML, ProServe A2C Delivery , Associate Delivery Consultant – ProServe A2C Delivery
Amazon Web Services, Inc.
Arlington, VA · New York, NY · Chicago, IL · Dallas, TX
2. Providing technical guidance and troubleshooting support throughout project delivery
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Software Development Manager, AWS Organisations
Amazon Development Center U.S., Inc.
Santa Clara, CA
The Organizations team is dedicated to making our customers’ lives easier through engineering-driven decisions. The majority of dates are set by engineers. While you and your engineers will…
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Material Control Planner, Ford Energy
Ford Global
Glendale, KY
…components. You will work with Production, Purchasing, Quality, Engineering, Suppliers, and Logistics to prevent shortages, control inventory, and support production…
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Platform Software Engineer
Ford Global
Dearborn, MI
Bachelor’s degree in computer science, Data Engineering or related technical field
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SI
Design Engineer, Core Snapchat
Snap Inc.
Los Angeles, CA
- $100,000 to $176,000 USD / year
Help drive the design process with engineering teams to ship these new products to users
Added just now
SI
Product Manager, Ad Tech
Snap Inc.
Los Angeles, CA · Chicago, IL · San Francisco, CA · Palo Alto, CA · NY · Bellevue, WA
- $178,000 to $313,000 USD / year
Strong technical fluency and the ability to work effectively with Engineering and Data Science on APIs, data flows, identity and signal integrations, system constraints, and technical…
Added 1 min ago
MT
Digital Engineering Training Specialist
Modern Technology Solutions Inc
Remote, United States
- $130,000 to $150,000 USD / year
MTSI is seeking a Digital Engineering Training Specialist. As a Digital Engineering Training Specialist you will work on the Workforce Development team, under Technical Training. Your…
Added 1 min ago
Technical Analyst IV, Exchange
BOK Financial
Tulsa, OK
Exchange is our clients’ digital gateway to BOK Financial’s commercial banking services. The Technical Analyst IV, Exchange leads analysis, solution definition, delivery readiness and…
Added 1 min ago
CI
Program Manager 2
COMPA Industries
Los Alamos, NM
- $62 to $68 USD / hour
For over 30 years, COMPA has been a trusted partner in progress. We combine decades of technical expertise with a forward-thinking spirit, tackling intricate challenges in nuclear…
Added 1 min ago
Senior Analyst Relations Manager
Tailscale
Remote, United States
…analyst ecosystem. You’ll collaborate closely with Product, Engineering, and leadership, dive deep into emerging technologies, and turn analyst insights into meaningful recommendations that…
Added 1 min ago
Senior Analyst Relations Manager
Tailscale
Remote, United States
…analyst ecosystem. You’ll collaborate closely with Product, Engineering, and leadership, dive deep into emerging technologies, and turn analyst insights into meaningful recommendations that…
Added 2 mins ago
GI
CX Business Intelligence Analyst
Gusto, Inc.
Denver, CO · NY
- $111,160 to $168,419 USD / year
…customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we…
Added 2 mins ago
Girls Tennis Head Coach - High School
Minnesota Service Cooperatives
MN
…access to numerous fine arts and athletic programs. Our Career Technical Education (CTE) Center provides invaluable opportunities in fields such as automotive, welding, manufacturing,…
Added 2 mins ago
ServiceNow Platform Lead, IT
Harvard University
Boston, MA
…initiatives, assign and ensure the quality of developer, quality engineering (QE), and business analysis (BA) work, deliver top-notch service solutions, and manage relationships with…
Added 2 mins ago
Director - Mobile Partner Programs and Services
ASSA ABLOY
Austin, TX
Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations or a comparable customer-facing technology…
Added 2 mins ago
Senior Installation Superintendent – Electronic Security
Diversified
Boydton, VA
Make note of what is required (or not required) and communicate that with your Project Manager and the Design Engineering team.
Added 2 mins ago
Electrical Estimator
Bopat Electric
Columbia, MD · Frederick, MD
Support design-build projects from conceptual design through value engineering and final pricing
Added 3 mins ago
Dimensional Quality Engineer
Express Employment Professionals
Columbus, IN
A growing manufacturer is seeking a Dimensional Quality Engineer to support product quality, measurement systems, and continuous improvement initiatives. This role is ideal for an…
Added 3 mins ago
Senior Data Engineer
Nextech
Remote, United States
…AI-driven analytics reliable, and partner closely with Product Engineering, FP&A, and other teams that depend on accurate and accessible data. During the first year, the Senior Data…
Added 3 mins ago
Process Engineer
Eichleay Main Career Page
Ferndale, WA
…while providing hands-on experience across process design, engineering calculations, process safety, equipment specification, procurement support, and technical…
Added 3 mins ago
Software Engineer - AI
PNC
Pittsburgh, PA · Birmingham, AL · Denver, CO · Strongsville, OH · Dallas, TX
Implement and support Model Context Protocol (MCP) based solutions and integrations.
Added 3 mins ago
Quantitative Analytics & Model Analyst Senior - Credit Loss Forecasting (CLF)
PNC
Pittsburgh, PA · Washington, DC · Charlotte, NC · East Brunswick, NJ · Cleveland, OH · Tysons Corner, VA
Support model and analytical governance, including risk assessments, validation support, audit and regulatory responses, and issue remediation, and prepare clear, supportable technical and…
Added 3 mins ago
Artificial Intelligence Software Engineer
PNC
Pittsburgh, PA · Birmingham, AL · Denver, CO · Strongsville, OH · Dallas, TX
Implement and support Model Context Protocol (MCP) based solutions and integrations.

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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