Jobs in the United States

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Embedded Hardware Design Engineer
Emerson
Round Rock, TX
If you are an Embedded Hardware Design Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Austin, Texas. As part of Emerson…
Added just now
Reliability Engineer - EE Systems IV/V
Zone 5 Technologies
San Luis Obispo, CA
The Reliability Engineer, EE Systems is an individual contributor role responsible for ensuring the reliability of Zone 5's electrical and electronic systems across the product lifecycle.…
Added just now
Electrical Engineer - EE Systems Manufacturing V/VI
Zone 5 Technologies
Fort Worth, TX
The EE System Manufacturing Engineer V/VI is a senior-level role that bridges electrical design and production. This position owns the manufacturability, testability, and production…
Added just now
Software Engineer - Fort Lauderdale, FL
ScribeAmerica
Fort Lauderdale, FL
Added 2 mins ago
Software Engineer II, Arene Applied Engineering
Woven by Toyota
Ann Arbor, MI
This role is for a hands-on engineer who writes production C++ and owns the hard part of making software actually work with real vehicle hardware, ECUs, sensors, and networks. The strongest…
Added 2 mins ago
Director - Network Infrastructure Security & Engineering
Employment Application
IL
Enterprise Network Infrastructure Security & Engineering is leading a bold transformation for United Airlines, infusing AI-driven automation, modern network infrastructure security, and…
Added 2 mins ago
Lead Forward Deployed Engineer (FDE)
Bounteous
Remote, United States
The Lead Forward Deployed Engineer (FDE) is the senior technical anchor for Bounteous client engagements built on Claude. You embed with client teams, find the workflows where agents change…
Added 2 mins ago
Lead Field Service Engineer – Automation
GE Energy Power Conversion USA Inc.
Remote, United States
Complex Troubleshooting: Serve as the primary on-site technical authority to diagnose, isolate, and resolve critical hardware/software failures in high-pressure environments.
Added 2 mins ago
Lead Field Service Engineer – Drives
GE Energy Power Conversion USA Inc.
Remote, United States
As a Lead Field Service Engineer, you will serve as the technical authority for the installation, commissioning, and maintenance of GE’s advanced drive architectures. You will operate with…
Added 3 mins ago
LN
Senior Project Manager
Luster National
San Francisco, CA
- $135,000 to $225,000 USD / year
Experience with industry standard project / construction management software (e.g., Primavera P6, MS Project, Unifier, Kahua, etc.).
Added 3 mins ago
LN
Senior Project Manager
Luster National
San Francisco, CA
- $135,000 to $225,000 USD / year
Experience with industry standard project / construction management software (e.g., Primavera P6, Unifier, e-Builder, Procore, etc.).
Added 3 mins ago
LN
Senior Project Manager
Luster National
San Francisco, CA
- $135,000 to $225,000 USD / year
Experience with industry standard project / construction management software (e.g., Primavera P6, MS Project, Unifier, Kahua, etc.).
Added 3 mins ago
IT Engineer
CentralReach
Holmdel, NJ
CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users,…
Added 3 mins ago
Systems Engineer 1
K Group Companies
Grand Rapids, MI
The Systems Engineer I supports customer accounts by helping keep technical systems running smoothly. Working with guidance from senior engineers, this role analyzes service tickets,…
Added 3 mins ago
Customer Support Engineer - Level 1
K Group Companies
Grand Rapids, MI
…high-quality technology solutions across managed IT, physical security, and integrated…
Added 4 mins ago
Test Engineer
CACI, INC.-FEDERAL
Remote, United States
CACI is looking for a Test Engineer to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective…
Added 4 mins ago
SME Network Engineer
CACI, INC.-FEDERAL
Ashburn, VA
CACI is seeking a SME Network Engineer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance…
Added 4 mins ago
Senior Network Engineer (Firewall)
CACI, INC.-FEDERAL
Ashburn, VA
CACI is seeking a Senior Network Engineer (Firewall) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to…
Added 4 mins ago
SME Network and Computer Systems Administrator
Goldbelt, Inc.
Oklahoma City, OK
Develop network boundary diagrams, hardware/software baselines, port/protocol/service (PPS) documentation, and control implementations for the System Security Plan (SSP) and Authorization…
Added 5 mins ago
C
Software Engineer Data & AI II (Full Time) – United States
Cisco
San Jose, CA
- Full-time
You are a passionate software engineer with expertise in developing scalable data pipelines, designing robust analytics platforms, and building infrastructure to support machine learning…
Added 5 mins ago
Senior Site Reliability Engineer
Taskrabbit
San Francisco, CA
We are looking for a Senior Site Reliability Engineer to join our Site Reliability Engineering team at Taskrabbit and help improve the reliability, scalability, and operational maturity of…
Added 5 mins ago
Platform Software Engineer
Ford
Dearborn, MI · Dearborn
We are seeking a highly motivated Platform Software Engineer to join our Enterprise Data Platform team. In this role you will work closely with engineering, operations, and architecture…
Added 7 mins ago
Platform Software Engineer
Ford Global
Dearborn, MI
We are seeking a highly motivated Platform Software Engineer to join our Enterprise Data Platform team. In this role you will work closely with engineering, operations, and architecture…
Added 8 mins ago
Senior Installation Superintendent – Electronic Security
Diversified
Boydton, VA
The Senior Installation Superintendent – Electronic Security is responsible for performing a wide variety of installation duties on technology projects for our clients. This position…
Added 9 mins ago
Senior Data Engineer
Nextech
Remote, United States
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

Job Candidate Privacy Notice

Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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