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Senior Staff Technical Program Manager, New Product Programs
Waymo
Mountain View, CA · San Francisco, CA
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused…
Added 18 mins ago
Critical Infrastructure Engineer (MF1)
ManpowerGroup
Marshfield, MO
Our client, Critical Infrastructure is seeking a Critical Infrastructure Engineer (MF1) to join their team. As a Critical Infrastructure Engineer (MF1), you will be part of the Engineering…
Added 37 mins ago
GENERAL ENGINEER
Strategic Systems Programs Office
Washington Navy Yard, DC
Added 38 mins ago
SUPERVISORY GENERAL ENGINEER
Naval Sea Systems Command
Washington, DC
Added 38 mins ago
Junior Network Engineer
CACI International
Washington, DC
CACI is looking for a Network Engineer to join our ECS3 program. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating…
Added 38 mins ago
Cross Domain Network Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
A well-designed network is critical to move data and enable the DoD to achieve their mission, but how can an organization make sure their network will fit their current and evolving needs?…
Added 43 mins ago
G
Sr. Electrical Engineer (PE)
GPAC
Tampa, FL
- $110,000 to $140,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 46 mins ago
Sr. Systems Integration Engineer – IVI, OTA & Diagnostics Software
Ford Motor Company
Louisville, KY
…Infotainment (IVI) software into the manufacturing environment. IVI is mission-critical to manufacturing, as it hosts services including Over-the-Air (OTA) updates, connectivity, and…
Added 1 hour ago
Experienced or Senior Mission Assurance Engineer
The Boeing Company
Berkeley, MO
The Boeing Defense Air Dominance Division Systems Safety & Mission Assurance organization is looking for a Mission Assurance Engineer in Berkely or Hazelwood, Missouri.
Added 1 hour ago
VG
Intern: Manufacturing Engineer Cab Factory (Spring 2027)
Volvo Group
Dublin, VA
- $17 to $46 USD / hour
Applicants must be currently enrolled and pursuing a degree in industrial systems engineering, mechanical engineering, or mechanical engineering technology at an accredited school and have…
Added 1 hour ago
Data Engineer/Architect
Leidos
Remote, United States
Leidos has an exciting opportunity for an experienced Data Engineer/Architect to support the design of a new data foundation. This foundation will support generative AI applications,…
Added 1 hour ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
Leidos is seeking a mission-focused Network Engineering Operations Manager / Site Lead to lead a team of approximately 14 network engineers supporting the Defense Threat Reduction Agency…
Added 1 hour ago
Expert Level Systems Engineer
SHINE Systems & Technologies
Fort Belvoir, VA
Assists the Government in the capture and translation of mission and customer requirements/needs into systems/capability requirements and solutions.
Added 1 hour ago
Systems Engineer - Scrum Master
Nightwing
Sterling, VA
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 1 hour ago
Senior Data Engineer (AWS & Databricks)
General Dynamics Information Technology
Fairfax, VA
As a Senior Data Engineer , the work you’ll do at GDIT will be impactful to the mission of the AOUSC . You will play a crucial role in:
Added 1 hour ago
Nuclear Mechanical Engineer 2 - 31050
Huntington Ingalls Industries
Newport News, VA
At HII Mission Technologies, we are dedicated to supporting the Navy’s most critical missions through engineering excellence, innovation, and technical expertise. Our Nuclear Propulsion…
Added 1 hour ago
Nuclear Engineer 3 - 31033
Huntington Ingalls Industries
Newport News, VA
As an Engineer Nuclear 3, you will play a key role in developing engineering solutions, preparing detailed technical direction, and providing direct waterfront support for reactor plant…
Added 1 hour ago
Nuclear Engineer 2 - 31046
Huntington Ingalls Industries
Newport News, VA
…maintenance, and modernization of naval nuclear propulsion systems. This role requires effective communication and collaboration with engineering, production, and waterfront personnel, as…
Added 1 hour ago
Nuclear Engineer 4 - 31049
Huntington Ingalls Industries
Newport News, VA
This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and…
Added 1 hour ago
SETA Systems Engineer (Mid)
Trinzic
Chantilly, VA
KBR is seeking a Systems Engineer (SETA) to support our customer. The Technical Professional (SETA) provides systems engineering and analytical support to help inform national security…
Added 1 hour ago
Network Administrator (Network Communications 4)
Huntington Ingalls Industries
Virginia Beach, VA
This opportunity resides with Global Security (GS). Mission Technologies’ Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and…
Added 1 hour ago
Information Systems Security Engineer (ISSE)
Amazon
Arlington, VA
We are seeking a Senior Information Systems Security Engineer (ISSE) to raise the security bar for a portfolio of classified national security systems. You will work backward from mission…
Added 1 hour ago
Senior Detection Engineer
Nightwing
Arlington, VA
Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges.…
Added 1 hour ago
Facilities Construction Engineer 4 - 29706
HII
Newport News, VA
This opportunity resides with Global Security (GS). Mission Technologies' Global Security (GS) group comprises live, virtual, constructive (LVC) solutions; fleet sustainment; nuclear and…
Added 1 hour ago
OPIR Systems Engineer
BOOZ, ALLEN & HAMILTON, INC.
Chantilly, VA
At a certain point, experience-based system design can start to look like clairvoyance. When you've developed so many systems that you can not only orchestrate the best solution for any…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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