Jobs in the United States

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Platform Software Engineer
Ford Global
Dearborn, MI
A Platform Software Engineer is a versatile developer with expertise in Java or Python and a strong foundation in cloud platforms to build and manage applications at scale. Generally,…
Added 3 mins ago
Process Engineer
Eichleay Main Career Page
Ferndale, WA
Eichleay is seeking a Process Engineer to join our team in Ferndale, Washington. This early-career role supports industrial and refinery clients while providing hands-on experience across…
Added 5 mins ago
Sr HSE Engineer
Honeywell
Northford, CT
As a Senior HSE Engineer here at Honeywell, you will be responsible for overseeing and directing the organization's health, safety, and environmental engineering efforts. You will ensure…
Added 7 mins ago
Senior Software Engineer
Assurity
Lincoln, NE
As a Senior Software Engineer, you’ll own the technical health of multiple systems, lead large projects independently with or without an assigned business analyst, and build the hardest…
Added 7 mins ago
Advanced Forward Engineering - Implementation Engineer - Senior
EY
Little Rock, AR · Rogers, AR
…and trusted in production. This role is ideal for a seasoned engineer who excels at owning ambiguous problems, making pragmatic tradeoffs, and turning platform capabilities into real…
Added 7 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Lead Software Engineer
Highmark Health
Little Rock, AR
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 7 mins ago
Associate Software Engineer
Highmark Health
Little Rock, AR
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 7 mins ago
Software Engineer 2
Humana
Little Rock, AR
The Software Engineer 2 develops, tests, and maintains software applications that support business and technology objectives. The associate works on moderately complex assignments,…
Added 7 mins ago
Network Operations Engineer
Meta
Little Rock, AR
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 7 mins ago
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Little Rock, AR
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 7 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Little Rock, AR
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 8 mins ago
Junior Site Reliability Engineer
Serrala Group GmbH
United States
Supports in providing the monitoring infrastructure and patterns for the monitoring of the business's applications, ensuring standard compliance. - Supports the Site Reliability Engineer in…
Added 8 mins ago
Entry Level Engineer
Ametek, Inc.
Wallingford, CT
Added 8 mins ago
FE
AI Engineer I
Federal Express Corporation
Plano, TX
- $7,882.48 to $10,444.28 USD / month
Summary: The AI Engineer is responsible for designing, developing, deploying, and maintaining artificial intelligence and machine learning solutions that support intelligent automation,…
Added 8 mins ago
FE
Platform Engineering Principal
Federal Express Corporation
Plano, TX
- $9,719.96 to $13,812.57 USD / month
…ensuring performance and scalability of complex analytical applications. The Platform Engineer Principal identifies various patterns for data acquisition, processing, and management with…
Added 8 mins ago
FE
Platform Engineering Advisor
Federal Express Corporation
Plano, TX
- $8,452.14 to $12,010.93 USD / month
As a Platform Engineer you will be responsible for the development, integration and management of technical frameworks deployed within private, public, and/or hybrid cloud platforms…
Added 8 mins ago
FE
AI Engineer III
Federal Express Corporation
Plano, TX
- $9,719 to $13,812 USD / month
The AI Engineer III is responsible for designing, developing, deploying, and maintaining artificial intelligence and machine learning solutions that support intelligent automation,…
Added 9 mins ago
Senior DevOps Engineer
TerraPower LLC.
Bellevue, WA
…while developing innovators and future leaders in the nuclear field. As a result, the company’s activities in the fields of nuclear energy and related sciences are yielding significant…
Added 11 mins ago
AV Systems Designer/Audio Visual Design Engineer
American Water
Camden, NJ
…conformance with design intent and enterprise standards. The Lead Engineer will partner with a Senior AV Engineer, provide technical guidance, support design and implementation decisions,…
Added 14 mins ago
Quality Assurance Automation Engineer
ProAg Management, Inc.
MN
Job Title: Quality Assurance Automation Engineer
Added 14 mins ago
CO
Data Engineer II
City of Boise
Boise, ID
- $76,065.6 to $90,322.96 USD / year
The City of Boise is looking for a Data Engineer II who wants to use their technical skills on data that supports real projects and essential services across our community. This position…
Added 15 mins ago
Sr. Firmware Engineer II
Samsara
Remote, United States
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 15 mins ago
Growth Marketing Manager, Paid Demand & ABM
AssemblyAI
United States
AssemblyAI builds the best-in-class Voice AI models powering the next generation of voice applications. We have a lab, and we also power our own models in our own proprietary inference…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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