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Platform Software Engineer
Ford Global
Dearborn, MI
We are seeking a highly motivated Platform Software Engineer to join our Enterprise Data Platform team. In this role you will work closely with engineering, operations, and architecture…
Added 3 mins ago
Senior Data Engineer
Nextech
Remote, United States
The Senior Data Engineer will be part of a six-person Data Services team supporting mission-critical healthcare applications, including real-time clinical workflows, patient data analytics,…
Added 3 mins ago
Software Engineer I, Full Stack, Promotions
Chewy, Inc.
Boston, MA
Learn and apply engineering best practices for data, APIs, observability, security, and performance
Added 4 mins ago
IP
Senior Cybersecurity Incident Response Engineer
Interactive Process Technology LLC
Radford, VA
- $90,000 to $110,000 USD / year
Position Summary: You will manage enterprise security information and event management (SIEM) systems, including deployment, installation, infrastructure management, and event monitoring…
Added 5 mins ago
Senior Software Engineer, AI Platform - Prism
SoFi
Seattle, WA
Maintain rigorous compliance with data governance and security policies, ensuring sensitive member data and proprietary assets are never exposed to unapproved tools.
Added 5 mins ago
G
Principal - Forward Deployed Engineer
GSK
Cambridge, MA
- $205,425 to $342,375 USD / year
Partner with Enterprise Architecture, Data Platforms, Cyber Security, and Tech functions, aligning FDE standards with enterprise platforms so prototypes are built to scale.
Added 6 mins ago
Senior/Principal Mechanical Engineer
Torus
Salt Lake City, UT
…through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus…
Added 7 mins ago
Software Engineer III
Assurity
Lincoln, NE
As a Software Engineer III, you’ll take responsibility for the design and delivery of a specific application, platform, or system, including mid-to-large AI and automation solutions and…
Added 7 mins ago
Senior Software Engineer
Assurity
Lincoln, NE
As a Senior Software Engineer, you’ll own the technical health of multiple systems, lead large projects independently with or without an assigned business analyst, and build the hardest…
Added 7 mins ago
Software Engineer II
Assurity
Lincoln, NE
As a Software Engineer II, you’ll deliver working software and moderate AI and automation solutions that move the business forward, from a proof of concept built in hours to a tested,…
Added 7 mins ago
Cyber Security Engineer (5462)
SMX
Little Rock, AR
The Cyber Security Engineer will provide security engineering, compliance, and risk management support for cloud-based systems aligned with NIST SP 800-53, FedRAMP, and DoD IL4–6…
Added 7 mins ago
Advanced Forward Engineering - Implementation Engineer - Senior
EY
Little Rock, AR · Rogers, AR
…and trusted in production. This role is ideal for a seasoned engineer who excels at owning ambiguous problems, making pragmatic tradeoffs, and turning platform capabilities into real…
Added 7 mins ago
Front End Web Applications Developer (Mid-Level) (5664)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Applications to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Front End Web Applications Developer (Junior) (5660)
SMX
Little Rock, AR
SMX is currently looking for a highly motivated Software Engineer - Front End Web Application s to contribute to the design, build, support, and implementation of the Budget and Spend (BAS)…
Added 7 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Little Rock, AR
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 7 mins ago
Head of Forward Deployed Engineering
Bausch + Lomb
Little Rock, AR
Partner with AI Delivery, Data, and IT on architecture, data access, security, and platform standards.
Added 7 mins ago
Lead Software Engineer
Highmark Health
Little Rock, AR
The job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. The position…
Added 7 mins ago
Associate Software Engineer
Highmark Health
Little Rock, AR
This job is an integral member of an agile software engineer team responsible for building scalable software applications across all digital channels to serve our customers. Responsible for…
Added 7 mins ago
Network Operations Engineer
Meta
Little Rock, AR
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 7 mins ago
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Information Security Engineer
TTEC
Little Rock, AR
- $65,000 to $70,000 USD / year
…TTEC’s award-winning employment experience. As a Information Security Engineer working remote in US, you’ll be a part of bringing humanity to business.…
Added 7 mins ago
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Little Rock, AR
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 7 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Little Rock, AR
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 7 mins ago
Senior Telecom Engineer
Maximus
Little Rock, AR
Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale…
Added 7 mins ago
Director - Customer Response Engineering
Trellix
Little Rock, AR
The Director leads CRE globally and owns engineering response for strategic customers across our endpoint, data security, email, and network products. The role also owns prevention: finding…
Added 7 mins ago
Staff Software Engineer, Clean Room
LiveRamp
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LiveRamp is shaping the future of responsible data collaboration between the world’s leading brands, retailers, financial services providers, and healthcare innovators. As consumers embrace…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

Job Candidate Privacy Notice

Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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