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Principal Network Engineer, AI Infrastructure (Starshield)
SpaceX
Washington, DC
Starshield leverages SpaceX’s Starlink technology and launch capability to support national security efforts. While Starlink is designed for consumer and commercial use, Starshield is…
Added 1 min ago
IG
TSSCI Senior Network Engineer
Insight Global
Arlington, VA
- From $80 USD / hour
We are seeking a TS/SCI-cleared Senior Network Engineer to own and support a secure Cisco network environment, including troubleshooting, maintenance, security, and unified communications.…
Added 1 min ago
IG
iOS Developer
Insight Global
Plano, TX
- From $66 USD / hour
…initiatives. The ideal candidate is a senior-level Native iOS engineer with strong experience in Swift, authentication frameworks, OAuth, and secure mobile application development. They…
Added 3 mins ago
Supervisor - Substation Engineering
Welty Shared Services LLC
Merrillville, IN
Are you a Senior Engineer, Engineering Lead or Supervisor looking for your next step up? We are looking for a Substation Engineering Supervisor local to the Midwest.
Added 3 mins ago
Water Infrastructure Associate Planning Engineer
American Water
Urbana, IL
The Associate Planning Engineer is an entry level position in the Engineering function that is responsible for engineering tasks focused on assessing the long-term needs of our water and/or…
Added 3 mins ago
Sr Automation & Controls Engineer (SCADA)
American Water
Jeffersonville, IN
…technological systems and multiple vendor products to develop and support innovative system solutions that match operational and business requirements. Assist in the development of…
Added 3 mins ago
Sr Automation & Controls Engineer (SCADA)
American Water
Saint Charles, IL
…technological systems and multiple vendor products to develop and support innovative system solutions that match operational and business requirements. Assist in the development of…
Added 3 mins ago
Senior, Project Delivery Engineer
American Water
St Louis, MO
The Senior, Project Delivery Engineer is responsible for various project delivery focused engineering tasks for water and wastewater utility system capital projects, such as scope and…
Added 3 mins ago
Senior Structural Engineer
American Water
Camden, NJ
The Senior Structural Engineer is responsible for executing detailed engineering design including interpreting data, understanding end user requirements, preparing calculations and design…
Added 3 mins ago
Project Delivery Engineer
American Water
St Louis, MO
The Engineer, Project Delivery is responsible for various project delivery focused engineering tasks for water and wastewater utility system capital projects, such as design, project…
Added 3 mins ago
Principal Solution Engineer - Oracle EPM and Hyperion HFM
American Water
Camden, NJ
…Cloud Service) and Hyperion HFM Consolidation professional to support, maintain, and optimize our existing EPBCS and Hyperion Financial Management (HFM) systems. The ideal candidate will be…
Added 3 mins ago
Planning Engineer
American Water
Plainfield, NJ
The Planning Engineer is responsible for engineering tasks focused on assessing the long-term needs of our water and/or wastewater utility systems and developing project solutions that will…
Added 3 mins ago
Manager, Capital Projects
American Water
Fort Belvoir, VA
…company's capital investment program. Provide overall guidance and support, and assure that all project deliveries are submitted timely, accurately, and in accordance with all company…
Added 3 mins ago
Lead Planning Engineer (Water Resources)
American Water
Belleville, IL
The Lead, Planning Engineer is responsible for engineering tasks focused on assessing the long-term needs of our water and/or wastewater utility systems and developing project solutions…
Added 3 mins ago
Engineering Project Manager
American Water
Belleville, IL
Adhere to Engineering Standards, specifications and, equipment manufacturer recommendations to support Center of Excellence initiatives.
Added 3 mins ago
AV Systems Designer/Audio Visual Design Engineer
American Water
Camden, NJ
…construction documentation, technical review, commissioning support, and closeout. The role translates user, business, architectural, and technology requirements into complete, buildable,…
Added 3 mins ago
Associate, Project Delivery Engineer
American Water
Chattanooga, TN
The Associate, Project Delivery Engineer is an entry level position in the Engineering function and is responsible for various engineering tasks for water and wastewater utility systems,…
Added 3 mins ago
Associate, Project Delivery Engineer
American Water
St Louis, MO
The Associate, Project Delivery Engineer is an entry level position in the Engineering function and is responsible for various engineering tasks for water and wastewater utility systems,…
Added 3 mins ago
Associate, Engineering Project Manager
American Water
St Louis, MO
The Associate, Project Delivery Engineer is an entry level position in the Engineering function and is responsible for various engineering tasks for water and wastewater utility systems,…
Added 3 mins ago
DevSecOps Engineer (Infra/GitOps)
Zaden Technologies, Inc.
Huntsville, AL
Zaden Technologies is hiring a DevSecOps Engineer to design, build, and manage the infrastructure foundations of our software factory environments. This role emphasizes…
Added 3 mins ago
Senior Solutions Engineer (EST or CST Time Zone)
Netwrix Corporation
Remote, United States
The Presales Senior Solutions Engineer is responsible for communicating and demonstrating the value of Netwrix products and security technologies to customers and business partners. The…
Added 4 mins ago
FN
Production Engineer - Stamping
Futaba North America Engineering & Marketing
Bloomingdale, IL
- $80,000 to $95,000 USD / year
We are looking for a talented Stamping Production Engineer to oversee the design and development of dies and the implementation of new stamping processes in accordance with company…
Added 5 mins ago
R
MES Application & Integration Expert
Roche
Indianapolis, IN
- $85,000 to $157,800 USD / year
We are seeking a proactive and skilled MES Engineer with 4+ years of experience to support, configure, and integrate Manufacturing Execution Systems within our production facility. In this…
Added 5 mins ago
DevOps Engineer
Vailexa
Remote, United States
As a DevOps Engineer supporting Cloud Infrastructure, you will help improve and maintain foundational infrastructure components used across the organization, including:
Added 6 mins ago
Quality Assurance Automation Engineer
ProAg Management, Inc.
MN
…into technology at ProAg. As a Quality Assurance Automation Engineer, you’ll partner with Product Owners, Business Analysts, developers, architects, DevOps, and other quality professionals…

BigID

Staff Client Support Engineer

Remote, United States

$120,000 to $140,000 USD / year

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Job details

Pay: $120,000 to $140,000 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Who we are:

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

We are building a global team passionate about innovation and next-gen technology. BigID has been recognized for:

BigID named one of Forbes America's Best Startup Employers 2026 - ranked #15 overall and #1 in Security
BigID named Hot Company in Artificial Intelligence and Machine Learning at the Global InfoSec Awards
Citizens JMP Cyber 66 List of Hottest Privately Held Cybersecurity Companies
CRN 100 list named BigID as one of the 20 Coolest Identity Access Management and Data Protection Companies (3 years running)
DUNS 100 Best Tech Companies to Work for
Top 3 Big Data and AI Vendors to Watch in the 2023 BigDATAwire Readers and Editors Choice Awards
2024 Inc. 5000 list for the 4th consecutive year!
Shortlisted for the 2024 AI Awards in the category of Best Use of AI in Cybersecurity

At BigID, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, diversity, integrity, and collaboration.

About the role

When a BigID enterprise customer hits a complex, high-impact issue in production, you’re the escalation point. As a Staff Client Support Engineer, you’ll find root causes, deliver fixes and workarounds, and advocate for customers with Engineering and Product. You’ll also raise the technical capability of our 25-person Support organization and influence product and system design.

What you’ll do

Work directly with customer stakeholders to diagnose and resolve complex issues in production environments.
Analyze logs, metrics, and product code to reproduce issues and identify root causes.
Deliver fixes, workarounds, and configuration guidance tailored to each customer’s requirements.
Coordinate across internal and customer teams to drive multi-party issues to resolution.
Partner with Engineering and Product Management to prioritize bugs, enhancements, and implementation improvements based on customer impact, using data and experience balanced against business constraints.
Share deep technical knowledge through documentation, training, and mentorship across Support and with customers.
Influence adjacent teams’ design decisions to support sound, system-wide architecture.

What you’ll bring

Experience

7+ years in IT, including 2+ years in a customer-facing technical role, ideally implementing products in enterprise environments.
Strong troubleshooting skills on complex software systems, with the self-direction to work hard problems through independently, starting from written and verbal descriptions from support teams, account managers, and customers.

Technical skills

Linux: hands-on installation, configuration, and management, including shell scripting, package managers (apt, yum), archiving tools, SSH/SFTP/SCP, NFS/SMB, and LDAP/Kerberos.
Containers: hands-on experience deploying and operating applications with Docker and Kubernetes.
Cloud: experience with AWS, Azure, or GCP.
Databases: working knowledge of SQL Server, Oracle, PostgreSQL, MySQL, or MongoDB.
Programming: proficiency in at least one language (Python, JavaScript, C++, C#, or Java), including writing scripts or code to diagnose issues and build workarounds. Experience in more than one is a plus.

How you work

Excellent written and verbal communication, with the ability to explain technical concepts to engineers and non-technical stakeholders alike.
Comfort managing competing priorities and switching between tasks without losing quality.

Nice to have

Bachelor’s degree in Computer Science, IT, or a related technical field (extensive relevant experience may substitute).
Graduate degree in a technical or business discipline.

We look for people who embody our values - Care, Do, Try & Shine.

Care - We care about our customers and each other

Do - We do what it takes to make a positive impact

Try - We try our best, and we don’t give up

Shine - We shine and make it our mission always to stand out

US Roles: The annual base salary range is $120,000-$140,000. Salaries will vary based on a candidate’s qualifications, skills, and competencies. Salary is just one component of our Compensation Philosophy. Variable/Bonus Compensation & Equity Incentives align with individual and company performance. We’re committed to creating a culture of inclusion and equality – across race, gender, sexuality, and disability – where innovation and growth thrive, every voice is heard, and everybody belongs. Learn more about us here.

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Must be able to exercise independent judgment with little or no oversight.

BigID is an E-Verify Participant.

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