Archived listing. The details below describe a past opening.
POSITION OVERVIEW
The Host is responsible for managing dining volume and guest flow to ensure the best possible food and service experience while accommodating the largest number of members and guests. This role sets the tone for service by greeting members with warmth, professionalism, and efficiency, ensuring all reservations and seating are handled smoothly.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Maintain a welcoming, friendly, and professional demeanor throughout the shift.
- Address members by their last name and appropriate title or honorific.
- Seat members and guests promptly at the correct tables.
- Manage the dining room floor using OpenTable at all times, ensuring the system matches the floor plan.
- Communicate potential issues immediately to management.
- Assist with answering phones, taking reservations, and confirming special requests.
- Assign tables and server sections according to business flow and guest needs.
- Communicate floor plans and special setups to bussers and servers.
- Ensure menus are correct, clean, and ready for service.
- Stock required items for service and confirm music, TV channels, and lighting are set appropriately.
- Cross-check floor setup, tables, and chairs; assist with final details before service.
- Log and seat parties in OpenTable with visit notes (dining companions, unaccompanied guests, etc.).
- Close out reservations in OpenTable at the end of each shift.
- Review upcoming reservations and communicate special setups or requests to the next shift.
- Clean, store, and maintain menus and rechargeable candles after service.
- Leadership – Maintain a positive, upbeat role, promote and exemplify Company values, and represent departmental objectives.
- Teamwork – Foster teamwork and cooperation among coworkers.
- Safety – Follow all safe work practices and participate in required safety training.
- Perform other duties as assigned.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- High School Diploma or GED preferred.
- Six (6) months of related hospitality/restaurant experience, or an equivalent combination of education and experience.
Required Technical / Other Skills and Abilities
- Prior host/hostess experience in a high-volume, fast-paced environment.
- Strong communication and interpersonal skills, with the ability to interact professionally with members, guests, and team members.
- Ability to manage reservation systems (such as OpenTable) and adapt quickly to changes in business flow.
- Excellent organizational skills, with attention to detail and multitasking ability.
- Commitment to providing a welcoming, positive, and professional guest experience.
Required Licenses/Certifications
- Food Safety and applicable sanitation training (required).
- RBS or equivalent Alcohol Awareness Training (required).
PHYSICAL DEMANDS
The physical demands described in the attached “Physical Demands of Position” chart are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
CONFIDENTIAL INFORMATION
This position has no access to confidential information.
COMPANY FUNDS
This position has no access to company funds.
PHYSICAL DEMANDS OF POSITION
Job Title:
Hostess
Date:
10/1/2025
How many hours are worked per day?
8 hours
When completing this form, look at the job from a typical/average workday perspective.
Percentage Time Designation
PHYSICAL ACTIVITY
Rarely
<1%
Occasionally 1-33%
Frequently 34-66%
Continuously 67-100%
Stand
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Walk
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Sit
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Use hands to finger, handle or feel
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Reach with hands and arms over shoulder
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Reach with hand and arms over head
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Climb or balance
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Stoop, kneel, crouch, or crawl
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Talk or hear
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Taste or smell
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i.e., Position requires standing 1/3 of the time.
Does this job require that weight be lifted or force be exerted? If so, how much and how often?
Percentage Time Designation
WEIGHT
Rarely
<1%
Occasionally 1-33%
Frequently 34%-66%
Continuously 67%-100%
Up to 10 pounds
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Up to 25 pounds
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Up to 50 pounds
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Up to 100 pounds
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More than 100 pounds
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i.e., Position requires lifting 1/3 of the time up to 10 pounds.
Does this job have any special vision requirements? Check all that apply.
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Close Vision (clear vision at 20 inches or less)
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Distance vision (clear vision at 20 feet or more)
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Color vision (ability to identify and distinguish colors)
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Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
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Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
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Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
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No special vision requirements
List specific job duties that require the physical demands selected above:
- Standing and walking for extended periods while greeting and seating members/guests.
- Reaching overhead and across tables when setting menus, placing candles, or arranging table settings.
- Carrying and lifting stacks of menus, table supplies, or light décor (up to 25 lbs).
- Frequent use of hands to operate OpenTable/iPad, phones, and handle menus or supplies.
- Talking and listening to effectively answer phones, take reservations, and interact with members/guests.
- Occasional stooping or bending to adjust chairs, pick up dropped items, or reset tables.