Receiving/Warehouse Supervisor

Receiving/Warehouse Supervisor

Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories - Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts - Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

• Lead the Receiving and Warehouse team to achieve 100% receiving accuracy, perfect backroom organization, and seamless product flow from dock to sales floor.
• Own auditing receipts and invoices, receiving paperwork, backroom organization, delivery coordination, pursuing vendor credits, coordination of the Sort & Segregate Program, and auditing the BOPUIS (Buy Online Pick-Up In Store) process while providing strong leadership and eliminating shrink at the source.
• Full-time salaried or hourly leadership role with RF admin rights, AP portal access, forklift fleet responsibility, and direct path to Operations Manager.
• Praise worthy customer service is our goal in every customer interaction.

Key Responsibilities

• Leadership Duties
• Train and schedule Receiving/Warehouse associates and Delivery Drivers on accurate counting, forklift safety, paperwork standards, Sort & Segregate, and BOPUIS protocols.
• Conduct daily huddles and weekly 1:1s; recognize perfect trucks and coach discrepancies immediately.
• Auditing Receipts & Invoices
• Audit 100% of high-value and 30% of all receipts; verify piece counts, scan accuracy, damage photos, and ASN exceptions in real time.
• Match every invoice to PO, receiving report, and BOL; resolve discrepancies within 48 hours.
• Sort & Segregate Program Coordination
• Oversee daily Sort & Segregate process: separate salvage, recyclable, hazardous waste, and return-to-vendor items from regular freight.
• Ensure team correctly identifies and stages BOPUIS over-receives, defective/damaged goods, cardboard/plastic, and e-waste in designated bins.
• BOPUIS Process Auditing
• Audit 100% of BOPUIS picks and staging weekly: verify correct SKU, quantity, and condition before customer notification.
• Spot-check BOPUIS holds in the warehouse for proper labeling, expiration (48-hour rule), and security.
• Resolve BOPUIS exceptions (shorts, damages, cancellations) same-day and retrain staff on scan-to-stage accuracy.
• Receiving Paperwork, Backroom Organization & Delivery Coordination
• Maintain complete receiving paperwork, 5S backroom standards, and velocity-based slotting.
• Schedule and coordinate customer deliveries, contractor will-calls, and store transfers.
• Pursuing Credits from Vendors
• Aggressively pursue every credit (shorts, damages, mis-ships, quality issues, BOPUIS over-receives); submit with photos within 24 hours and recover 95%+ of eligible dollars.
• Reporting & Continuous Improvement
• Publish weekly dashboards on receiving accuracy, credit recovery, Sort & Segregate volume, and BOPUIS fulfillment rate.
• Lead improvement projects to reduce invoice exceptions, BOPUIS errors, and waste-hauling costs.
• All other duties as assigned by store management.

Qualifications

Required Qualifications and Skills

• Education
• High school diploma or GED; associate or bachelor’s in logistics/supply chain a plus.
• Experience
• 2+ years receiving/warehouse leadership; proven experience with Sort & Segregate, BOPUIS fulfillment, AP reconciliation, and vendor credit pursuit required.
• Skills & Abilities
• Leadership that creates a culture of “every piece counts and every credit is ours.”
• Expert in receiving, WMS, BOPUIS module, RF scanners, and Excel reporting.
• Detail-obsessed auditor who never signs a BOL or lets a BOPUIS order leave the dock wrong.
• Physical Requirements
• Lift/carry up to 50 lbs repeatedly; operate forklift 4+ hours daily.
• Early-morning availability and occasional weekends.
• Age 18 years or older
• Other
• Current forklift certification; valid driver’s license + clean record.
• Passion for accuracy, sustainability (Sort & Segregate), and flawless online order fulfillment.