School District IT Technician

School District IT Technician Department: Technology Reports To: Director of Technology Employment Status: Full-Time, Hourly (Nonexempt)

Position Summary The School District IT Technician provides technical support, troubleshooting, repair, installation, and maintenance of technology equipment throughout the district. The position primarily supports Windows-based computers, student Chromebooks, classroom technology, and related hardware and software.

The ideal candidate is dependable, self-motivated, mechanically inclined, and comfortable performing a variety of hands-on technical tasks. This individual must demonstrate strong problem-solving skills, the ability to follow directions, and the initiative to remain productive without constant supervision.

The position requires excellent customer service skills, adaptability, professionalism, and a willingness to learn new technologies. The successful candidate must be able to manage multiple responsibilities, respond appropriately to changing priorities, and work effectively with students, teachers, administrators, and other district personnel.

Essential Duties and Responsibilities Technical Support and Device Repair Diagnose, troubleshoot, maintain, and repair Windows-based desktop and laptop computers.

Troubleshoot and perform Chromebook repairs, including replacement of screens, keyboards, batteries, and other hardware components.

Install, configure, update, and maintain computer hardware, operating systems, applications, and peripheral devices.

Assist with the preparation, deployment, inventory, collection, and maintenance of district technology devices.

Troubleshoot printers, interactive displays, projectors, document cameras, and other classroom technology.

Respond to and document technology support requests through the district's help desk ticketing system.

Assist staff and students with basic technology issues and provide clear, practical solutions.

Equipment Installation and Maintenance Assist with installing, mounting, relocating, and maintaining technology equipment throughout district facilities.

Safely and effectively use hand tools, power tools, ladders, and other installation equipment.

Install and mount interactive displays, televisions, projectors, cameras, and other technology hardware.

Assist with running, organizing, connecting, and removing cables and related equipment.

Assist with basic network equipment tasks, including restarting devices, connecting equipment, and physically installing or removing switches, access points, and other network components under direction.

Transport, lift, move, and position technology equipment and materials.

Maintain clean, organized, and safe work areas, tools, and equipment.

Work Management and Initiative Follow verbal and written instructions accurately and complete assigned tasks in a timely manner.

Work independently and remain productive without constant direction, supervision, or reminders.

Demonstrate initiative by identifying tasks that need attention and taking appropriate action.

Manage multiple assignments and adjust priorities as directed.

Use available resources, documentation, and troubleshooting techniques to research and resolve unfamiliar issues.

Recognize when additional assistance or clarification is needed and communicate appropriately.

Take responsibility for assigned work and follow tasks through to completion.

Demonstrate flexibility and a willingness to assist with a variety of technology-related projects.

Maintain accurate records of completed work, repairs, and equipment.

Customer Service and Professionalism Provide courteous, patient, and professional technology support to district employees and students.

Communicate clearly and respectfully with individuals of varying technical skill levels.

Maintain composure and professionalism when dealing with stressful situations, competing priorities, or frustrated users.

Establish and maintain positive working relationships with coworkers, teachers, administrators, and students.

Demonstrate dependability, punctuality, accountability, and a positive work ethic.

Maintain confidentiality regarding district information, student records, and technology systems.

Accept direction, feedback, and constructive criticism professionally.

Additional Technology Support Assist with basic setup, operation, and troubleshooting of audiovisual equipment, including microphones, sound systems, lighting, and video displays.

Provide technology assistance for school presentations, assemblies, and events as assigned during scheduled work hours.

Participate in training and professional development to develop new technical skills.

Perform other related duties as assigned by the Director of Technology.

Required Qualifications Knowledge and Technical Skills Working knowledge of Windows-based computers and basic hardware and software troubleshooting.

Familiarity with Chromebook hardware, troubleshooting, and repair, or demonstrated ability to learn these skills.

Basic understanding of computer components, peripheral devices, and common technology issues.

Mechanical aptitude and comfort using hand tools and power tools.

Ability to safely perform hands-on equipment installations and maintenance.

Ability and willingness to learn new technologies, systems, software, and repair procedures.

Ability to follow technical instructions, procedures, and safety guidelines.

Basic familiarity with audiovisual equipment or willingness to learn.

Personal and Professional Skills Ability to work independently and remain productive without continuous supervision or prompting.

Ability to follow directions, complete assigned tasks, and take initiative when additional work needs to be done.

Strong work ethic, reliability, and personal accountability.

Excellent interpersonal and customer service skills.

Ability to remain calm, professional, and solution-oriented under pressure.

Strong organizational skills and ability to manage multiple tasks and competing priorities.

Willingness to accept feedback and adapt to changing expectations.

Resourcefulness, curiosity, and a willingness to research and learn unfamiliar technologies.

Ability to work cooperatively as part of a team.

Good judgment and the ability to recognize when to ask questions or seek assistance.

Preferred Qualifications

The following qualifications are beneficial but not required:

Previous experience in IT support, computer repair, or a related technical field.

Experience repairing Chromebooks or laptop computers.

Experience supporting technology in a K–12 educational environment.

Familiarity with Google Workspace for Education and ChromeOS.

Basic knowledge of computer networking and network equipment.

Experience installing or mounting technology equipment.

Familiarity with audiovisual systems, including sound and lighting equipment.

CompTIA A+, Google IT Support, or other relevant technical certifications.

Experience with help desk ticketing systems and inventory management.

Education and Experience High school diploma or equivalent required.

Demonstrated familiarity with computer hardware and technology troubleshooting.

Previous technical support or computer repair experience preferred.

Industry-recognized IT certifications are a plus but are not required.

Equivalent combinations of relevant experience, technical aptitude, and training will be considered.

Physical Requirements and Working Conditions Ability to lift and carry equipment weighing up to 50 pounds, with appropriate assistance or equipment for heavier items.

Ability to safely climb ladders and work at heights required for equipment installation and maintenance.

Ability to bend, kneel, crouch, reach, stand, and perform physical tasks associated with equipment repair and installation.

Ability to safely use hand tools, power tools, and related installation equipment.

Ability to work in classrooms, offices, storage areas, equipment rooms, and other district facilities.

Ability to move between district campuses and work locations as needed.

Ability to perform work that involves both computer-based troubleshooting and physical equipment installation.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Performance Expectations

Successful performance in this position requires an employee who:

Arrives on time, is dependable, and is prepared to work.

Takes direction well and completes tasks without repeated reminders.

Remains engaged and productive throughout the workday.

Demonstrates initiative and seeks productive work when assigned tasks are complete.

Approaches problems with a willingness to troubleshoot, research, and learn.

Takes ownership of assigned responsibilities and follows through to completion.

Treats all district personnel and students with patience, courtesy, and professionalism.

Adapts to changing priorities and maintains composure under pressure.

Works safely, efficiently, and cooperatively with the Technology Department.

Demonstrates continuous growth in technical knowledge and practical skills.

This position requires a combination of technical aptitude, mechanical ability, initiative, and strong interpersonal skills. The district values candidates who demonstrate reliability, a willingness to learn, and the ability to work independently as much as prior technical experience.