Senior Director, Program Management Office

About The Big Green Egg, Inc. At Big Green Egg, we build more than the best kamado-style grill on the market - we support a lifestyle and a community. For more than 50 years, we've been an iconic brand in the outdoor cooking and outdoor kitchen industry, bringing families, friends and neighbors together around the joy of live-fire cooking. Our passionate "Egghead" community creates lasting memories through the delicious and diverse food they prepare on their Eggs. Our team is focused on premium products, seamless experiences online and offline, and a culture that celebrates food, hospitality, craftsmanship and community. Employees enjoy a collaborative work environment and regular food and BBQ experiences as a weekly perk. Position Summary The Senior Director, PMO leads the Program Management Office and the team coordinating delivery of Big Green Egg’s premium consumer products. This coach-player leader builds the systems that make delivery predictable, connecting Product Development, Design, R&D, Operations, Sustainability, Supply Chain, and business functions from concept through launch and operational handoff. Product quality comes first, supported by disciplined speed-to-market and cost management. Reporting to the Vice President, Customer Experience, this leader sets PMO standards, coordinates portfolio delivery, and personally leads select complex programs while coaching four direct reports. The PMO manages the “engine of delivery,” Product Category Managers own product priorities and roadmap content. The role uses data to anticipate risks, address bottlenecks, and provide concise executive reporting, escalating decisions beyond the delivery team’s authority. Success means dependable delivery, fewer late surprises, launch-ready products, and consistent adoption of PMO practices. Establish baselines and agreed targets for gate and launch-date performance, schedule and resource forecast accuracy, and change-resolution cycle time, without compromising product quality. Direct Reports: 4

• Program Director, Marketing (Atlanta)
• Program Manager, Packaging (Atlanta)
• Senior Program Manager (Remote, China)
• Program Manager, R&D & Sustainability (Remote, Mexico)

Key Responsibilities

• Portfolio Delivery
• Coordinate delivery of the physical product portfolio, translating approved priorities into integrated plans with clear deliverables, owners, schedules, budgets, and dependencies.
• Facilitate, and enforce the process for developing and maintaining long-term product roadmaps. Make risk, cost, capacity, and time-to-market trade-offs [SY1] [PS2] visible to the product owners responsible for roadmap decisions.
• Personally lead select high-impact programs and critical launches from concept through operational handoff, with detailed plans and clear gate-readiness criteria. Balance hands-on assignments with PMO-building priorities and team capacity.
• Provide concise, actionable portfolio reports on progress, risks, dependencies, launch readiness, and financials, highlighting decisions and support needed.
• PMO Governance & Standards
• Build and improve practical PMO governance, capacity-planning processes, and tools suited to the product pipeline and team’s maturity.
• Define consistent review checkpoints, readiness criteria, change-control steps, and escalation paths from concept validation through manufacturing readiness and launch.
• Partner with cross-functional teams to align creative intake, handoffs, and delivery plans with PMO standards while preserving functional ownership of creative work and team allocation.
• Cross-Functional Integration
• Connect R&D, PCMs, Design, Operations, Supply Chain, Quality Assurance, Marketing, Finance, and other partners around clear responsibilities, handoffs, and shared commitments.
• Facilitate cross-functional decisions and remove delivery bottlenecks. Escalate unresolved conflicts to the appropriate leaders with clear options, impacts, and recommended actions.
• Identify risks early, assign mitigation owners, and track actions to protect quality, cost, and schedule.
• Executional Excellence
• Improve product development workflows with functional owners, including creating standards for PO and label creation, [SY3] invoicing, briefs, inspections, scheduling, sequencing, and vendor issue resolution. Prioritize improvements that remove recurring delivery bottlenecks.
• Embed lessons learned in PMO standards and work with functional leaders to make them part of everyday routines through training and support.
• Prioritize practical automation and AI that reduce manual work in planning and reporting. Apply data safeguards and human review, and verify benefits before scaling.
• Move BGE Sustainability efforts from Stage 1 (compliance) to Stage 2 (efficiency) in 2027. Deliver outstanding top SKUs in recyclable, plastic-free packaging, building real data on how customers use charcoal, and putting a team and a scorecard behind sustainability. Show our stance online: publish our position, facts and progress throughout the year.
• Team Leadership
• Set clear priorities and expectations for the four direct reports, balancing workloads and reinforcing PMO standards.
• Coach and develop program leaders and managers across locations, modeling effective delivery practices and improving tools and processes as the team matures.
• Foster accountability, collaboration, and timely follow-through across the team and its partners.

Required Qualifications

• Bachelor’s degree in business, project management, product development, engineering, operations, design, or a related field, or equivalent practical experience.
• 12+ years of progressive program, portfolio, product development, operations, or transformation leadership experience, including 5+ years leading a PMO or enterprise portfolio function.
• Demonstrated success building or improving a PMO’s processes and delivery standards.
• Proven experience managing multiple complex physical or consumer products at the same time, from concept, validation, and design through sourcing, manufacturing readiness, launch, and operational handoff.
• Strong understanding of business cases, budgets, forecasts, and costs, with the ability to explain the financial impact of delivery risks and changes.
• Ability to work effectively with executives, PCMs, and functional leaders; explain progress and risks clearly; and secure follow-through without direct authority over every team.
• Experience with stage-gate and hybrid delivery methods, using review checkpoints and short cycles of design and testing suited to each product’s risk and complexity.
• Experience leading and developing a small program or project management team across locations, functions, and cultures while personally delivering complex programs.
• Proficiency with project planning, collaboration, and reporting tools such as Microsoft Project, Microsoft 365, Smartsheet, Asana, Jira, or Power BI, and enterprise AI tools such as Claude Cowork, Microsoft Copilot, ChatGPT Enterprise, or comparable platforms.
• Experience introducing AI, automation, or analytics into PMO, operations, or delivery work, including preparing reliable data, setting safeguards, training users, and demonstrating practical improvements.

Preferred Qualifications

• Experience in premium consumer products, outdoor cooking, durable goods, retail, dealer/distributor networks, manufacturing, or global supply chain environments.
• Experience coordinating creative or design work within shared project plans and delivery standards.
• Working knowledge of quality, regulatory, sourcing, packaging, and launch-readiness requirements.
• PMP, PgMP, PfMP, Lean, Six Sigma, or comparable portfolio, program, or continuous-improvement credential.
• Interest in live-fire cooking, outdoor entertaining, or the Big Green Egg community.

Compensation and Benefits The expected compensation range for this role will be determined before posting. Final compensation will be based on job-related factors, including experience, skills, qualifications, internal equity, and location. This role may be eligible for annual incentive compensation, subject to the terms of the applicable plan. Big Green Egg offers a competitive benefits package, which may include medical coverage, life insurance, 401(k) match, paid time off, employee discounts, and other benefits based on position type and eligibility. Benefits may vary by location and employment status. Work Environment, Schedule and Physical Requirements This is a hybrid role based in Atlanta, Georgia. The typical schedule is Monday through Friday, with flexibility for occasional evening, weekend, and domestic or international travel as business needs require. The work environment includes office, showroom, warehouse, retail, event, outdoor, and kitchen or food settings. The role requires regular computer use, participation in meetings and events, and travel to partner, supplier, manufacturing, or market locations, with or without reasonable accommodation. Equal Employment Opportunity Big Green Egg is an equal opportunity employer. We make employment decisions based on merit, qualifications, business needs, and job-related criteria. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.