RN Case Manager- 2A, Level II

💙 RN Case Manager II - Panama City

Compassionate Care. Expert Coordination. Meaningful Impact.

The RN Case Manager II provides comprehensive case management and admission services for hospice patients across a variety of care settings. This unique role combines the critical responsibilities of patient admission, assessment, care coordination, and interdisciplinary collaboration to ensure seamless, high-quality hospice care from the initial referral through ongoing support.

✨ As a clinical leader, the RN Case Manager II serves as the bridge between intake and ongoing patient care, ensuring regulatory compliance, promoting the hospice philosophy, and delivering exceptional patient and family experiences every step of the way.

👥 Supervisory Responsibilities

✅ Supervises Hospice Aides (HA) and initiates Hospice Aide Plans of Care

✅ Supervises Licensed Practical Nurses (LPN) and initiates LPN Plans of Care

🩺 Key Responsibilities

🏡 Admissions & Patient Assessments

✅ Evaluate patients and families for hospice admission using approved criteria and procedures

✅ Conduct pre-assessment and admission visits in homes, hospitals, and facility settings

✅ Collaborate with referral sources, physicians, intake teams, and community partners to facilitate timely admissions

✅ Educate patients, families, and referral partners on hospice philosophy, eligibility, and available services

✅ Ensure all admission documentation is accurate, complete, and submitted within agency timeliness standards (documentation due by midnight each day)

❤️ Case Management & Patient Care

✅ Develop, coordinate, and implement individualized Interdisciplinary Group (IDG) Plans of Care

✅ Provide skilled nursing care, symptom management, and patient/family education

✅ Support patients and loved ones through end-of-life care with compassion and professionalism

✅ Maintain consistent communication with physicians and IDG team members to ensure continuity of care

✅ Manage and maintain a balanced patient caseload in alignment with organizational standards

✅ Demonstrate sound clinical judgment and effective prioritization of patient needs

🤝 Team Collaboration & Leadership

✅ Participate in IDG meetings, quality improvement initiatives, and performance enhancement activities

✅ Collaborate closely with Admissions, Education, and Community Relations teams to ensure smooth transitions from referral to ongoing care

✅ Serve as a clinical resource and mentor for peers, students, and newly hired team members

✅ Guide and supervise LPNs and Hospice Aides while supporting excellence in patient care delivery

📋 Compliance & Documentation

✅ Maintain accurate, timely, and compliant documentation within the Electronic Medical Record (EMR)

✅ Demonstrate working knowledge of Medicare, Medicaid, and hospice regulatory requirements

✅ Adhere to all Big Bend Hospice, State, and Federal policies, procedures, and laws

✅ Practice fiscally responsible stewardship of agency resources and supplies

🌟 Professional Excellence

✅ Demonstrate expertise in pain and symptom management

✅ Provide holistic, patient-centered care that honors dignity and quality of life

✅ Represent Big Bend Hospice with professionalism, compassion, and integrity

✅ Participate in evening, weekend, holiday, and on-call rotations as assigned

✅ Perform additional duties as needed to support patients, families, and team success

🕒 Schedule

📅 Monday - Friday

⏰ 8:00 AM - 5:00 PM

☎️ Occasional On-Call Responsibilities Required

💚 Why Join Big Bend Hospice?

At Big Bend Hospice, you'll do more than provide care. You'll help patients and families navigate one of life's most important journeys with dignity, comfort, and compassion. Our RN Case Managers are trusted clinical leaders who make a lasting impact every day.

Join a mission-driven team dedicated to excellence in hospice and palliative care. 🌻

• Designates Essential Functions of the Position.

Qualifications

✅ Qualifications & Requirements

🎯 Required Skills & Abilities

✔️ Excellent verbal and written communication skills

✔️ Strong interpersonal, negotiation, and conflict-resolution abilities

✔️ Exceptional organizational skills and attention to detail

✔️ Critical thinking, analytical, and problem-solving skills

✔️ Ability to effectively prioritize responsibilities and delegate when appropriate

✔️ Demonstrates integrity, professionalism, discretion, and confidentiality

✔️ Proficient in Microsoft Office Suite and related software applications

✔️ Ability to communicate effectively in English

✔️ Capable of managing the physical demands and emotional aspects of caring for terminally ill patients and supporting their families

✔️ Must possess a valid Florida Driver's License, current automobile insurance, and reliable transportation

🎓 Education & Experience

✅ Current, unrestricted Florida Registered Nurse (RN) License required

✅ Minimum of two (2) years of inpatient nursing experience required

⭐ Previous hospice, home health, palliative care, or long-term care experience preferred

✅ Demonstrated knowledge of patient assessment, care planning, symptom management, and interdisciplinary collaboration

💚 Big Bend Hospice Core Values

At Big Bend Hospice, we are guided by values that shape every patient interaction and team collaboration:

🤝 Integrity

We demonstrate integrity in everything we do.

🏆 Accountability

We hold ourselves to the highest professional and ethical standards.

💙 Respect

We treat one another and those we serve with dignity, compassion, and respect.

🌱 Stewardship

We are responsible and thoughtful stewards of our resources.

🌟 Excellence

We are committed to excellence in clinical care and business practices.

📚 Lifelong Learning

We continually seek opportunities to expand our knowledge and expertise.

🚀 Innovation

We embrace new ideas and innovative approaches to advance our mission and values.

💪 Physical Requirements

This position requires a combination of field-based travel, patient care activities, and documentation responsibilities.

🚶 Standing: 66-100% of the workday

🚶♀️ Walking: 66-100% of the workday

💺 Sitting: 0-33% of the workday

🏋️ Lifting: Up to 50 lbs. as needed

📦 Carrying: Up to 25 lbs. as needed

🛞 Pushing: Up to 250 lbs. on wheels with assistance as needed

🛞 Pulling: Up to 250 lbs. on wheels with assistance as needed

🪜 Climbing: 1-5 flights of stairs as necessary

🔄 Bending: Frequent bending as needed for patient care activities

🦵 Squatting: As necessary while providing patient care

🧎 Kneeling: As necessary while providing patient care

🙌 Reaching: Overhead and extended reaching while providing patient care

🔁 Shoulder Rotation: As needed during patient care and equipment handling

🪖 Crawling: Occasionally, if necessary

👀 Vision & Hearing: Adequate visual and auditory acuity required for patient care, documentation, communication, and mobile technology use

📱 Technology Skills: Ability to utilize electronic medical records (EMR), mobile devices, telephones, laptops, and complete detailed documentation accurately and timely

🌻 Why You'll Love This Role

As an RN Case Manager II, you'll serve as both a clinical expert and compassionate advocate, helping patients and families navigate their hospice journey with dignity, comfort, and support. You'll enjoy the autonomy of field-based nursing while collaborating with an experienced interdisciplinary team dedicated to making every day meaningful for those we serve. 💙🏡🩺✨