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Added 3 mins ago
Senior Account Manager Corporate Events
Salt Productions, LLC
Remote, United States
You operate with a shared leadership mindset, bringing Creative, Strategy, Operations, and Production into tight alignment while navigating the unique demands of corporate events, from…
Added 5 mins ago
Bakery Clerk
Albertsons Companies
JUNCTION CITY, OR · Junction City, OR
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 6 mins ago
W
Shift Lead
Walgreens
PORTSMOUTH, VA
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 6 mins ago
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Customer Service Associate - Temporary
Walgreens
CHESAPEAKE, VA
- $15 to $19 USD / hour
…and prices merchandise as required or as directed by store manager or communicated by the shift…
Added 6 mins ago
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Shift Lead
Walgreens
CHATTANOOGA, TN
- $17.5 to $22.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 6 mins ago
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Pharmacy Customer Service Associate
Walgreens
FALMOUTH, ME
- $16.1 to $20 USD / hour
…and prices merchandise as required or as directed by store manager or communicated by the shift…
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Shift Lead
Walgreens
GLASGOW, KY
- $17.5 to $22.5 USD / hour
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LADY LAKE, FL
- $17 to $23.25 USD / hour
Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is…
Added 6 mins ago
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Photo Specialist
Walgreens
GREELEY, CO
- $15.16 to $19 USD / hour
Supports the cross-training and development of store team members on photo department operations and services to ensure adequate coverage and operational continuity during times when the…
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Shift Lead
Walgreens
SCOTTSDALE, AZ
- $17.5 to $22.5 USD / hour
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Walgreens
PHOENIX, AZ
- $15.15 to $19 USD / hour
…and prices merchandise as required or as directed by store manager or communicated by the shift…
Added 6 mins ago
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Customer Service Associate
Walgreens
SCOTTSDALE, AZ
- $15.15 to $19 USD / hour
…and prices merchandise as required or as directed by store manager or communicated by the shift…
Added 6 mins ago
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Customer Service Associate
Walgreens
SCOTTSDALE, AZ
- $15.15 to $19 USD / hour
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Philadelphia, PA · Fort Lauderdale, FL
- Full-time
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Added 17 mins ago
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Program Manager
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Washington, DC
- $150,000 to $180,000 USD / year
The Program Manager is GCR's senior accountable leader for the Forrestal Building program and has full authority to act for the Contractor on all contract matters relating to this contract.…
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Peterson AFB, CO
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4+ years of experience conducting research and analysis in support of DoD or IC missions such as CI, security and force protection, or cyber operations
Added 28 mins ago
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Plastic Surgeon (Wound Care and Orthoplastics) - Professor
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Aurora, CO
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…position oversees the multidisciplinary clinical and surgical operations that integrate Orthopaedic Surgery and Plastic & Reconstructive Surgery to provide comprehensive care for patients…

BH Management

Service Manager

Lancaster, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Position Summary:

Pay: 32-36 Hourly

The Service Manager is a member of the Property Management team and is primarily responsible for effective and efficient management of all open service jobs and preventative maintenance for our occupied homes. This position provides leadership and daily management over an assigned area and team responsible for single-family rental homes and the residents who occupy them. Service Manager jobs may be all encompassing (internal execution, execution with vendors, execution specific to Housing Choice Program requirements) or be assigned to one of the 3 areas cited as a primary area of focus.

Essential Functions:

Demonstrate a working knowledge of lease documents and resident rules and regulations
Manage Service jobs to provide outstanding customer service and timely resolution to resident requests on occupied homes
Monitor and manages response times, resident satisfaction and the overall productivity and efficiency within their portfolio
Review schedules and approves third party vendors, vendor pricing, resident charge backs and invoices for completed work
Provides technical support to service technicians to ensure proper diagnosis and repair of all service jobs
Ensure that all required training is completed in a timely manner for self and all team members supervised, while administering and ensuring compliance with technical training program for the service team
Follow-up on service orders to ensure resident satisfaction with the work completed and works to resolve issues with dissatisfied customers
Manage and execute semi-annual home inspection program to improve resident satisfaction, control unit turn costs and maximize average length of lease occupancy
Conduct other property visits for the purposes of occupancy and lease compliance checks, posting notices, coordinating utilities, eviction lockouts, etc.
Comply with the Company’s national procurement policy and program, while managing fleet and fleet stock accordingly
Oversee vendors to ensure the best possible outcome on service requests, that residents are highly satisfied, and expenses and costs stay within stated company targets, while controlling costs by overseeing maintenance and service jobs, accurately track and report work
Comply with all Company applicable health and safety rules and regulations, as well as ensure all properties are compliant with local, state, and federal health and safety laws
Coordinate activities to maximize the efficiency of all processes
Ensure that workplace safety standards and practices are always upheld
Performance management of personnel including, reviews, career advancement path, corrective action, mentoring and performance improvement plans
Communicate effectively with Service Director and Portfolio Operations Director as well as with tenants, owners, and agencies via telephone and email regarding any issues that arise relating to HQS inspections, as needed
As needed, initially inspect, and reinspect Housing Choice Program properties (example-Section 8) annually for compliance with all applicable regulations and policies, including those of Housing and Urban Development (HUD) and the city’s Housing Quality Standards (HQS) local building codes and zoning ordinances. Conduct in person inspections/communicate with Housing Choice Program governmental representatives.
Properly reports deficiencies, determines who is responsible for repairs, and establishes deadlines for completion of work; documents findings and conducts follow-up inspections to ensure that repairs are finished by deadline
Documents, in writing, necessary work to be completed for units to meet standards and codes
As assigned, completes the necessary paperwork for newly qualified Progress Choice Homes; performs related duties and responsibilities required and as assigned for these programs.
Be knowledgeable of local HUD program rules and changes to ensure compliance in conjunction with the Progress centralized Housing Choices and Rental Regulations department.
Develop and maintain positive relationships with local market team members as well as all relationships with Housing Authorities within your assigned region, under the guidance of Progress Residentials’ centrally based Housing Choice and Rental Regulations department.
Carry out other duties as assigned that are in the best interests of the company while being a champion for Progress Residential’s Core Values.

Qualifications

5 or more years of experience managing service, operations and maintenance in multi-family, single family, military housing or equivalent
High School Diploma or equivalent required
EPA certified to handle refrigerants
Must have CPO
Valid Driver's License required
Available to work flexible hours which may include some weekends and evenings
Available to offer support for after-hours service technicians and / or vendors
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area
Extensive knowledge of Plumbing, Electrical, HVAC, Flooring, Appliances, Landscaping and Irrigation Systems as they relate to residential homes
Understanding of general IBC building codes and rental property health and safety regulations.
Strong customer service skills and must be able to address customer’s concerns professionally
Strong skills with MS office products including Excel
Ability to manage remote administrative assistance
SalesForce and/or Yardi experience strongly preferred
Proven record of working independently and with minor supervision
Ability to work in a fast-paced team environment
Manage vendor relations, on-board new vendors, and negotiate pricing
Manage larger project outside scope of subordinates
Manage subordinate assigned fleet vehicles and inventory

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

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More about this job

Skills

Leadership
Deliver outstanding service
Technical support
Regulatory compliance
Inspection
Procurement
Health and safety
Performance management
Coaching
Building codes
Valid driver's licence
Communication skills
Plumbing
HVAC
Irrigation systems
Health and safety regulations
Customer service
Microsoft Office
Microsoft Excel
Salesforce
Yardi
Work independently

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