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Better Health Group

EMR System Analyst

FL, United States

Apply on careers-betterhealthgroup.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2027
Experience: 5+ years of experience working with EMR systems
Posting language: English
Posted: Nov 13, 2026

Original job description

Overview

Our mission is Better Health. Our passion is helping others.

What's Your Why?

Are you looking for a career opportunity that will help you grow personally and professionally?
Do you have a passion for helping others achieve Better Health?
Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

Reports To: Senior Manager EMR Optimization and Strategy

Position Objective:

The EMR System Analyst supports the configuration, maintenance, optimization, and day-to-day administration of the organization’s Electronic Medical Record (EMR) system, eClinicalWorks (eCW). Serving as an eClinicalWorks subject matter expert, this role supports administrative, financial, clinical, quality, and operational efficiencies through the EMR and its integrated systems. The EMR System Analyst partners with leadership, providers, and clinic staff to resolve system issues, improve workflows, support quality and value-based care programs, and help ensure the EMR is used effectively and in compliance with healthcare regulations.

Responsibilities:

EMR System Administration

Serves as an EMR subject matter expert (SME) and go-to resource for providers, clinic staff, and leadership on system functionality and best practices
Performs EMR system administration, including user setup, role-based security, configurations, templates, settings, and routine system maintenance
Configures the EMR to meet the clinical, administrative, and operational needs of providers and clinic staff
Sets up new clinic sites in the EMR (new facilities, programs, providers, users, interfaces, etc.)
Coordinates and performs comprehensive testing of all patches, upgrades, and new releases
Attends ongoing EMR training to stay current on features and upcoming enhancements

EMR Support, Troubleshooting & Issue Resolution

Provides timely, high-quality support to EMR users, including physicians, APPs, and administrative staff
Identifies, troubleshoots, and resolves system issues and user errors efficiently, escalating complex issues as appropriate
Submits, monitors, and follows up on support tickets with EMR system and serves as a primary point of contact for issues and requests related to the EMR and clinic peripheral systems
Monitors system performance and recommends improvements to enhance user experience and system efficiency
Reports any unusual events or problems with applications and/or program operations to supervisor

Workflow & Documentation Development

Analyzes clinical and administrative workflows and processes to identify inefficiencies and areas for improvement
Develops and maintains workflow documentation, user guides, tip sheets, training materials, and standard operating procedures
Delivers training to new and existing EMR users

Business Process Improvement & EMR Optimization

Identifies EMR system, process, performance, and architectural improvements to support the technical roadmap and business needs across Administrative, Clinical, Quality, Financial, and Operational areas
Recommends and implements solutions and best practices to optimize EMR-driven workflows and improve EMR utilization
Configures and maintains the EMR Clinical Rules Engine (alerts, reminders, and clinical decision support rules) to support clinical best practices, care gap closure, and quality measure performance

Data Migration, EMR Implementation & Go-Live Support

Supports EMR implementations, new module and application rollouts, and modifications to existing applications
Assists with data migration activities, including data mapping, validation, and reconciliation during system conversions and new clinic onboarding
Provides go-live and at-the-elbow support to clinics and staff during implementations and major system changes
Supports data backup and recovery processes in coordination with IT and EMR vendors

Quality Measures & Value-Based Care

Supports quality and value-based care program
Builds, maintains, and monitors the EMR dashboards to track provider and organizational performance on quality measures
Performs and maintains EMR Community mapping to ensure structured data is accurately captured and credited for quality measure reporting
Maintains clinical program data collection, management, and reporting infrastructure for UDS, HEDIS, OSHPD, and other external agencies
Works with others to create formal specifications for internal and external reporting and ensures all reporting is properly specified, documented, tested, implemented, and maintained

Reporting & Advanced Analytics

Authors custom reports using EMR reporting tools to meet clinical, operational, and financial reporting needs
Builds robust dashboards that monitor clinical quality, medical cost, quality statistics, key trends, program tracking, and operational performance
Applies advanced analytics to identify trends and support analytical, data-driven decision making
Generates reports and presents findings to providers, administrators, and other stakeholders in a clear, concise format tailored to the audience
Supports data extraction and helps ensure the integrity, accuracy, and security of patient data within the EMR

EMR Billing Workflow & Configuration

Supports EMR billing workflows and configuration, including claims routing, in partnership with Revenue Cycle teams
Supports, analyzes, and monitors EMR processes for clinical and billing functions across all clinics

Interfaces & EMR Integrations

Supports EMR interfaces and integrations with lab companies (e.g., Quest, Labcorp), immunization registries, and HIE / QHIN networks
Collaborates with vendors and external organizations to set up, test, troubleshoot, and maintain interfaces
Coordinates with the IT department on any projects that affect network operations

AI & Emerging Technology

Supports the configuration, rollout, and user adoption AI technologies within EMR

Project Management

Plans and coordinates assigned EMR projects, including tasks, timelines, and stakeholder communication, to support timely and successful completion
Serves as a liaison among clinical staff, IT, and EMR vendors

Compliance & General

Supports EMR compliance with federal, state, and local healthcare regulations, including HIPAA, and adheres to all State and Federal guidelines and standards
Participates in security audits and risk assessments as requested
Participates in Management, Staff, and Quality meetings as requested
Travels to clinics as needed
Additional duties as assigned

Position Requirements/ Skills:

High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
5+ years of experience working with EMR systems
Experience in healthcare, specifically with EMR/EHR system administration and support
eClinicalWorks (eCW) experience required; Athena experience preferred
Experience with quality measures and value-based care programs (HEDIS, ACO, UDS, MIPS), including the MIPS Dashboard and eCW Community mapping
Experience with the eCW Clinical Rules Engine, preferred
Experience with eCW eBO report authoring and custom reports, preferred
Experience with EMR interfaces and integrations (lab companies, HIE / QHIN)
Experience supporting data migration, EMR implementations, and go-live activities
Knowledge of eCW billing workflows, configuration, and claims routing
Familiarity with Sunoh.AI or other ambient AI documentation tools, preferred
Knowledge of clinical workflows and healthcare operations
Experience with data analysis and healthcare reporting tools (e.g., SQL, Excel, and/or statistical packages), preferred
Project management experience; familiarity with business process improvement and change management preferred
Relevant healthcare IT or informatics certifications are a plus
Knowledge of role-based security and HIPAA rules and regulations
Proficient with Google Suite (Drive, Docs, Sheets, Slides) for real-time collaboration
Strong analytical, troubleshooting, and problem-solving skills
Excellent written, verbal, and interpersonal communication skills; comfortable engaging with internal and external stakeholders, including providers and health plans
Proven ability to work independently and collaboratively across cross-functional teams with minimal supervision
Exceptional organizational, time-management, and attention-to-detail skills; capable of balancing multiple priorities effectively
Demonstrated ability to handle sensitive data with confidentiality and maintain professionalism
Results-oriented mindset with a focus on quality execution and delivery
Strong presentation skills
Appreciation of cultural diversity and sensitivity toward target patient populations

Physical Requirements:

Physical ability to sit, stand, walk, and move freely for extended periods, including climbing stairs as needed.
Ability to bend, stoop, kneel, squat, twist, reach, and pull as required for tasks.
Frequent use of office equipment, including computers, printers, and copy machines.
Availability to travel to clinical sites or vendor locations and to provide on-call support when necessary.

Key Attributes/ Skills (FOR JOB POSTING ONLY):

Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles
An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments
Is able to work within our Better Health environment by facing tasks and challenges with energy and passion
Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

Organization Better Health Group Job ID 2026-3313

Apply on careers-betterhealthgroup.icims.com About employer

More about this job

Skills

EMR
System administration
Leadership
Troubleshooting
Workflow
Documentation
Go
Reporting
Google Analytics
Financial reporting
Statistics
Decision making
Troubleshoot
Communication skills
Regulatory compliance
EHR
Data analysis
SQL
Microsoft Excel
Project management
Business processes
Change management
Google Docs
Google Slides
Collaboration
Problem solving
Work independently
Time management
Attention to detail
Confidentiality
Presentation skills
Office equipment
Meet commitments

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Work requirements

Jobs in the United States