Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Senior Director Software Engineering
Capital One
Olympia, WA
…and executive leaders to deliver scalable, customer-centric solutions. Our Senior Directors are technical people leaders who drive engineering strategy, guide complex architectural…
Added just now
Core Senior .NET Software Engineer
Evolent
Olympia, WA
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added just now
AT
Senior Enterprise Security Architect
Akamai Technologies, Inc.
Olympia, WA
- $119,600 to $215,400 USD / year
You'll work with customers to address their evolving needs in API and Agent Security, implementing our solutions for maximum impact. Our customers rely on our platform to protect their most…
Added just now
Staff Technical Program Manager
Scout Motors
San Ramon, CA · Fremont, CA
This role requires 3 days per week in the office, with regular in-person meetings and events
Added just now
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Olympia, WA
…opportunity to tackle unique challenges and drive creative solutions. If you like an impact focused environment where you will be essential to enable Meta’s large-scale AI-enabled…
Added just now
O
Consulting Senior Practice Manager
Oracle
Olympia, WA
- $120,200 to $264,100 USD / year
A record of translating customer business priorities into practical solutions and measurable results, with strong executive communication, stakeholder management, and change leadership…
Added just now
Design Project Lead, Data Center Design and Construction
Meta
Olympia, WA
Added just now
Software Development Engineer - 2026 (US)
Amazon
Seattle, WA
…operational excellence, ensures we deliver the highest quality solutions for our…
Added just now
Associate Value Consultant
Everpure
Chicago, IL · Raleigh, NC · NC
…key value levers such as power/cooling reduction, increased developer productivity, and mitigated downtime…
Added just now
Senior Games Partner Solutions Architect, Partner & Industry Specialists
Amazon
Seattle, WA
Amazon Web Services (AWS) is looking for a Senior Partner Solutions Architect (PSA) with domain expertise in the Media, Entertainment, Games & Sports (MEGS) sector, specifically within the…
Added just now
Software Dev Engineer II, Technical Content Experience (TCX) Engineering
Amazon
Seattle, WA
In this role, you will own solutions from design and execution through deployment and support, using the best of available tools, including Lambda, DynamoDB, and AI/ML services. You will be…
Added just now
Sr. Technical Program Manager - Alexa Smart Home, Alexa Smart Home (Certifications & Developer Experience)
Amazon
Seattle, WA
Own the end-to-end program plan for Smart Home device quality/reliability and developer tooling, from goals and requirements through launch and ongoing operation.
Added just now
D
Advertising Sales Intern
DIRECTV
Seattle, WA
- $20 to $28 USD / hour
Duration: 10-week hybrid internship (in New York City office 2 days per week) · Eligibility: Must have full U.S
Added just now
Content and Creative Operations Manager, Event Content & Programming, Amazon Ads
Amazon
Seattle, WA
…right places, without causing disruption. Our insights and solutions help advertisers interact and form relationships with customers. As a result, Amazon Ads empowers brands to achieve…
Added just now
Software Dev Engineer II, ASBX
Amazon
Seattle, WA
…deployment workflows. This is a unique chance to shape the future of developer tooling at a company where the developer community is both the customer and the proving…
Added just now
Senior Software Development Engineer, Frontier AI Tools
Amazon
Seattle, WA
…Frontier AI teams understand customer needs, develop the right solutions, and deliver them at scale? We are looking for a Sr. Software Development Engineer to build the solutions that span…
Added just now
Sr Mgr, Solutions Architecture, US Healthcare and Life Sciences
Amazon
Seattle, WA
…global supply chains? Most of all, do you want to lead a team of Solutions Architects who help the world's leading MedTech companies migrate, modernize, and innovate on the…
Added just now
Sr. Leader, Customer Solutions, HITECH Semiconductor & Model Provider, Customer Solutions
Amazon
Seattle, WA
…understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted…
Added just now
Agentforce Architect
Insight Global
Seattle, WA
…to design, develop, and optimize AI-powered customer service solutions within Salesforce. This individual will be highly experienced with Salesforce Service Cloud and building solutions…
Added just now
Senior Solutions Architect, Automotive & Manufacturing, AGS Automotive & Manufacturing
Amazon
Seattle, WA
…technical depth and strong interpersonal skills. As a Senior Solutions Architect, you will partner with some of the world's largest automotive and manufacturing firms, AWS Sales and other…
Added just now
A
Food Research And Development
Actalent
Seattle, WA
- $28 to $32 USD / hour
…products that delight consumers? We're looking for a Product Developer to help bring new beverage concepts to life through hands-on research, testing, and…
Added just now
AI Engineer
Zoom
Seattle, WA
…Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your…
Added just now
Staff UX Quantitative Researcher, AI Enablement
Google
Seattle, WA
Experience researching AI/ML products, Developer APIs, or technical infrastructure.
Added just now
T
Design Systems Designer (Wearables)
TEKsystems
Seattle, WA
- $75 to $95 USD / hour
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000…
Added just now
Cloud Hardware Dev Engineer, Annapurna Labs - Server & Rack Delivery - Trainium
Amazon
Seattle, WA
…insist on highest-standards and are able to develop tactical solutions/tools to diagnose and fix issues. You are an excellent systems debugger - finding interaction issues between…

BETSOL

IT Support Engineer - NJ/NY

New York, NY, United States

$70,000 to $80,000 USD / year

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: Experience: 3+ years of experience covering the following:
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com

Job Description

Support & Operations

Provide onsite support for Customer offices as needed.
Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.
Facilitate employee onboardings and offboardings.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.

System & Software Administration

Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
Configure user profiles, email accounts, and basic system policies as required.

Network & Connectivity Support

Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Asset, Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance, Documentation & Continuous Improvement

Follow IT policies, security standards, and compliance requirements.
Create and update technical documentation, SOPs, and knowledge base articles.
Proactively identify opportunities to improve processes, automation, and service delivery.
Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.

Qualifications

Required Skills & Competencies

Experience: 3+ years of experience covering the following:

Must have experience providing onsite support at customer locations.
Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support.
Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling.
Hands-on experience with software troubleshooting.
Experience with employee onboarding and offboarding.
Experience with laptop setup automation such as Dell autopilot or similar platforms.
Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
Experience with ITIL processes: Incident, Request, Problem, and Change Management.
Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
Strong analytical, troubleshooting, and independent problem-solving skills.
Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider.
Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided.

Preferred Skills & Competencies

Certifications - MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.
Prior experience in leading a Team of IT Support Engineers in US

Education

Bachelor’s Degree in an IT-related discipline or equivalent.

Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:

Competitive salary
Medical, dental, and vision coverage
401(k) with company match
Flexible PTO + paid holidays
Hybrid work flexibility
Learning & development support
Inclusive, team-driven culture
Opportunities to work with and learn from teams across the world

BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

Apply on jobs.smartrecruiters.com About employer

More about this job

Skills

Technical support
Troubleshoot
Microsoft Teams
Customer service
IT service management
ServiceNow
Jira
Documentation
Root cause analysis
ITIL
Microsoft Office
Adobe Acrobat Reader
Collaboration
Symantec Endpoint Protection
LAN
VPN
Procurement
Inventory management
Waste management
Regulatory compliance
Onboarding
Apply information security policies
Process improvement
Security regulations
Improve business processes
Microsoft Windows
Troubleshooting
Change management
Communication skills
Vendor management
Problem solving
MCSE
Lead a team

Report this job

Work requirements

Jobs in the United States