Jobs in the United States

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Added 1 min ago
HPE Labs - AI/ML Engineer (Technical Lead)
Hewlett Packard Enterprise
Milpitas, CA
…requirements, business needs, and industry trends into AI products, solutions, and systems improvements. Provide technical guidance, communicate tradeoffs and impact to technical and…
Added 1 min ago
Pre-Sales Systems Engineer - South Florida
Hewlett Packard Enterprise
All, FL · Miami, FL
HPE Networking is a leading provider of AI-Native next-generation networking solutions. We have an exciting opportunity for a Pre-Sales Systems Engineer (SE) to join our team supporting our…
Added 1 min ago
Packaging Engineer (Chippewa Falls, WI)
Hewlett Packard Enterprise
Chippewa Falls, WI
Support the development and maintenance of packaging solutions for HPE HPC products, serving as a subject matter expert in the design of crating, corrugated, and foam packaging systems.
Added 1 min ago
Principal Presales, Network Systems Engineer
Hewlett Packard Enterprise
All, MA · All, NH
Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet a customer’s business needs. Creates and maintains…
Added 1 min ago
Mechanical Design Engineer
Hewlett Packard Enterprise
Roseville, CA
…teams across the US and internationally, the Mechanical Design Engineer will contribute to innovative networking solutions while building technical expertise and taking on increasing design…
Added 1 min ago
Systems Engineer
Hewlett Packard Enterprise
All, MN
As a Pre-Sales Engineer, you will be responsible for managing pre-sales technical / functional support to prospective clients and customers while ensuring customer satisfaction. With a…
Added 4 mins ago
SI
Customer Solutions
Sent, Inc.
New York City, NY
- $130,000 to $230,000 USD / year
Once a customer signs, you take over. As a Customer Solutions Engineer, you own the customer's journey from signed contract to live, growing, and happy. You'll get them onboarded,…
Added 4 mins ago
G
Civil Engineer- Land Development
GPAC
Tampa, FL
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 4 mins ago
ZG
AI/ML Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $105,000 to $140,000 USD / year
ZT Systems, a wholly owned subsidiary of Sanmina,, is seeking AI/ML Engineer to help build, deploy, and operate AI applications. You will work closely with software engineers, data…
Added 4 mins ago
Mechanical Design Engineer
ATCO Rubber Products, Inc.
Fort Worth, TX
This position is ideal for an engineer who enjoys working directly with equipment on the production floor. You will work closely with maintenance technicians, machinists, fabricators,…
Added 5 mins ago
Data Engineer 4
Capital One
McLean, VA · Richmond, VA · Chicago, IL · Plano, TX
Collaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies
Added 6 mins ago
Engineer V
State of Delaware
Dover, DE
Applies the principles and theories of science and mathematics to research and develop solutions to technical problems.
Added 8 mins ago
G
Mechanical Director | MEP Building Systems
GPAC
Friendswood, TX
- $160,000 to $195,000 USD / year
Collaborate with electrical, plumbing, and other disciplines on integrated building solutions.
Added 9 mins ago
G
Mechanical Director | MEP Building Systems
GPAC
Katy, TX
- $160,000 to $195,000 USD / year
Collaborate with electrical, plumbing, and other disciplines on integrated building solutions.
Added 10 mins ago
G
Civil Engineer- Land Development
GPAC
Murrieta, CA
- $80,000 to $120,000 USD / year
…excellence and long-term client relationships is seeking a Civil Engineer with land development experience to join their team. This role focuses on site design, subdivisions, and drainage…
Added 14 mins ago
Facilities Design Civil Engineer Trainee
State of Connecticut
Newington, CT
…accepting applications for an exciting Facilities Design Civil Engineer Trainee (Transportation Engineer Trainee) position within the Facilities Design Unit in the Division of Facilities…
Added 15 mins ago
AU
Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
…deliver, and coordinate high-quality, client-administered training solutions for AtkinsRéalis clients. This role is 100% client-facing and supports workforce capability building, knowledge…
Added 17 mins ago
Substation Engineer I
TRC Companies, Inc.
Pittsburgh, PA
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 17 mins ago
P&C Engineer II
TRC Companies, Inc.
Windsor, CT
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 17 mins ago
P&C Engineer I
TRC Companies, Inc.
Windsor, CT
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 17 mins ago
Electrical Engineer IV
TRC Companies, Inc.
Madison, WI
…combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security…
Added 17 mins ago
Sales Engineer - Pacific Northwest
Daylight Security
Remote, United States
6+ years of experience in a Sales Engineer, Solutions Consultant, or similar role, ideally in cybersecurity or enterprise SaaS.
Added 17 mins ago
Sales Engineer - Great Lakes
Daylight Security
Remote, United States
6+ years of experience in a Sales Engineer, Solutions Consultant, or similar role, ideally in cybersecurity or enterprise SaaS.
Added 17 mins ago
Regional Channel Manager - East
Daylight Security
Remote, United States
…builder role, working closely with our regional sales team, solutions engineers, and marketing to make Daylight the MDR partners want to lead…
Added 17 mins ago
Regional Channel Manager - Central
Daylight Security
Remote, United States
…builder role, working closely with our regional sales team, solutions engineers, and marketing to make Daylight the MDR partners want to lead…

BETSOL

IT Support Engineer - NJ/NY

New York, NY, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: Experience: 3+ years of experience covering the following:
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com

Job Description

Support & Operations

Provide onsite support for Customer offices as needed.
Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.
Facilitate employee onboardings and offboardings.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.

System & Software Administration

Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
Configure user profiles, email accounts, and basic system policies as required.

Network & Connectivity Support

Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Asset, Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance, Documentation & Continuous Improvement

Follow IT policies, security standards, and compliance requirements.
Create and update technical documentation, SOPs, and knowledge base articles.
Proactively identify opportunities to improve processes, automation, and service delivery.
Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.

Qualifications

Required Skills & Competencies

Experience: 3+ years of experience covering the following:

Must have experience providing onsite support at customer locations.
Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support.
Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling.
Hands-on experience with software troubleshooting.
Experience with employee onboarding and offboarding.
Experience with laptop setup automation such as Dell autopilot or similar platforms.
Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
Experience with ITIL processes: Incident, Request, Problem, and Change Management.
Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
Strong analytical, troubleshooting, and independent problem-solving skills.
Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider.
Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided.

Certifications (Preferred)

MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.

Education

Bachelor’s Degree in an IT-related discipline or equivalent.

Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:

Competitive salary
Medical, dental, and vision coverage
401(k) with company match
Flexible PTO + paid holidays
Hybrid work flexibility
Learning & development support
Inclusive, team-driven culture
Opportunities to work with and learn from teams across the world

BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

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