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Added 3 mins ago
A
Mechanical Design Engineer
Actalent
Amsterdam, NY
- $36.06 to $38.46 USD / hour
We are seeking a Mechanical Design Engineer to join a growing engineering team supporting critical power generation equipment used in industrial, utility, and power plant environments. This…
Added 8 mins ago
AI & Automation Product Engineer
Formic
Oakland, CA
Formic's Business Systems team builds and manages the software, data infrastructure, and integrations that power our operations.
Added 13 mins ago
Cyber Security Engineer
BRMi
UNAVAILABLE, VA · MD · FL · TX · DC
We are seeking an experienced Cybersecurity Engineer to support enterprise application whitelisting, application control, and daily endpoint security operations. This role focuses on…
Added 16 mins ago
IG
Chief Engineer
Insight Global
Greenwood Village, CO
- $110,000 USD / year
Insight Global is searching for a Chief Engineer that will be responsible for maintaining and improving critical facility infrastructure across a multi-building data center campus. This…
Added 29 mins ago
B
IT Support Engineer - NJ/NY
BETSOL
New York, NY
- $70,000 to $80,000 USD / year
Coordinate with network and security teams for escalations related to infrastructure issues.
Added 36 mins ago
Security Engineer
Varonis
United States
Join our team as a Security Specialist within our Varonis Security Operations and Forensics Group. As one of our elite cybersecurity engineers, you will be at the forefront of cyber…
Added 39 mins ago
Solution Engineer Principal – Blue Yonder WMS
Cummins Talent Acquisition
Columbus, IN
The position serves as the primary liaison between business leadership, warehouse operations, product management, IT engineering teams, and Blue Yonder product organizations to deliver…
Added 40 mins ago
Senior Electrical Engineer
ENTEK Lithium Separators LLC
Terre Haute, IN
We are seeking an experienced and highly motivated Senior Electrical Engineer to join our growing team in Terre Haute, Indiana. Come join our brand-new climate-controlled facility and be a…
Added 40 mins ago
EL
Project Electrical Engineer
ENTEK Lithium Separators LLC
Terre Haute, IN
- $90,000 to $96,000 USD / year
We are seeking an experienced and highly motivated Project Electrical Engineer to join our growing team in Terre Haute, Indiana. Come join our brand-new climate-controlled facility and be a…
Added 47 mins ago
DEVOPS ENGINEER – GIT/Linux- 5+ yrs of Experience - TS/SCI w/Poly clearance is required- RC - 323
Halogen Engineering Group, Inc
Columbia, MD
DevOps Engineer – GIT/ Linux - 5+ yrs of Experience - TS/SCI w/Poly Required
Added 47 mins ago
IG
AWS Cloud Engineer
Insight Global
Remote, United States
- From $80 USD / hour
Insight Global is seeking an experienced AWS Cloud Engineer to support a large-scale migration of approximately 380 virtual machines and 59 applications from an on-premises VMware…
Added 1 hour ago
Staff Data Scientist
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IL
…unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our…
Added 1 hour ago
OO
Cloud Solutions Engineer
Office of the Director of National Intelligence
McLean, VA
- $143,913 to $187,093 USD / year
Design, build, and maintain cloud infrastructure for IC OIG systems, including case management software and mission-critical applications hosted in cloud environments.
Added 1 hour ago
CB
Senior Systems Engineer
Congressional Budget Office
Washington, DC
- $135,000 to $185,000 USD / year
…Business, and Information Services Division seeks a Senior Systems Engineer with experience in cloud computing, systems architecture, software development, and information technology…
Added 1 hour ago
DevSecOps Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Reston, VA
As a DevSecOps Engineer I, you’ll play a critical role in designing, implementing, and maintaining secure and efficient software development and deployment pipelines. You will collaborate…
Added 1 hour ago
Senior DevSecOps Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Reston, VA
10+ years of experience as a DevSecOps Engineer or similar role, with a strong focus on infrastructure automation, scalability, and reliability across the software development lifecycle.
Added 1 hour ago
Sr. DevSecOps Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Reston, VA
7+ years of experience as a DevSecOps Engineer or similar role, with a strong focus on infrastructure automation, scalability, and reliability across the software development lifecycle.
Added 1 hour ago
Systems Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. support, administer…
Added 1 hour ago
Illumio Zero Trust Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Washington, DC
…issues, policy conflicts, and platform health across distributed infrastructure. Partner with application owners to onboard workloads, validate segmentation plans, and support change…
Added 1 hour ago
Illumio Zero Trust Engineer - Active TS/SCI with CI Poly
ENS Solutions, LLC
Reston, VA
…issues, policy conflicts, and platform health across distributed infrastructure. Partner with application owners to onboard workloads, validate segmentation plans, and support change…
Added 1 hour ago
PKI Engineer - Active TS/SCI With CI Poly
ENS Solutions, LLC
Washington, DC
We are seeking an experienced PKI Engineer/IAM Engineer to support enterprise Identity and Access Management (IAM), PKI, and Zero Trust initiatives. In this role, you will design,…
Added 1 hour ago
PKI Engineer - Active TS/SCI With CI Poly
ENS Solutions, LLC
Reston, VA
We are seeking an experienced PKI Engineer/IAM Engineer to support enterprise Identity and Access Management (IAM), PKI, and Zero Trust initiatives. In this role, you will design,…
Added 1 hour ago
PKI Engineer - Active TS/SCI With CI Poly
ENS Solutions, LLC
McLean, VA
We are seeking an experienced PKI Engineer/IAM Engineer to support enterprise Identity and Access Management (IAM), PKI, and Zero Trust initiatives. In this role, you will design,…
Added 1 hour ago
PKI Engineer - Active TS/SCI With CI Poly
ENS Solutions, LLC
College Park, MD
We are seeking an experienced PKI Engineer/IAM Engineer to support enterprise Identity and Access Management (IAM), PKI, and Zero Trust initiatives. In this role, you will design,…
Added 1 hour ago
Infrastructure Operations Engineer
Jobgether
Remote, United States
As an Infrastructure Operations Engineer, you will play a key role in maintaining, supporting, and improving reliable Linux-based infrastructure across diverse cloud and production…

BETSOL

IT Support Engineer - NJ/NY

New York, NY, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: Experience: 3+ years of experience covering the following:
Posting language: English
Posted: Nov 9, 2026

Original job description

Company Description Engineering the AI-powered enterprise. With AI and cloud-native solutions, BETSOL accelerates cloud transformation for enterprises across 17+ countries. BETSOL holds several engineering patents, and is recognized with industry awards. BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and delivers best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore & Belagavi, India. We take pride in being an employee-centric organization, offering comprehensive benefits and opportunities. Learn more at betsol.com

Job Description

Support & Operations

Provide onsite support for Customer offices as needed.
Coordinate with offshore teams (network, security) to facilitate new office locations setup and maintenance tasks.
Facilitate employee onboardings and offboardings.
Install, configure, test, and maintain desktops, laptops, peripherals, and related hardware.
Provide technical support for desktops, laptops, printers, scanners, and other end-user devices.
Troubleshoot and resolve hardware, software, OS, and peripheral-related incidents and service requests.
Contact end users via phone or Microsoft Teams to schedule remote or onsite support sessions.
Deliver timely resolution while maintaining high customer satisfaction.

Ticket & Service Management

Monitor, assign, prioritize, and resolve tickets using ITSM tools such as ServiceNow, Jira, or similar platforms.
Adhere to SLA, ticket quality standards, documentation requirements, and escalation procedures.
Perform root cause analysis for recurring issues and collaborate with teams for permanent fixes.
Ensure accurate time tracking, ticket updates, and resolution notes as per ITIL best practices.

System & Software Administration

Perform OS installation, reinstallation, upgrades, patching, and configuration for Windows desktops and laptops.
Install, upgrade, and support standard enterprise applications such as Microsoft Office, Acrobat Reader, mail clients, and collaboration tools.
Deploy and maintain antivirus and endpoint protection solutions; detect and remove malware or viruses.
Configure user profiles, email accounts, and basic system policies as required.

Network & Connectivity Support

Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
Configure and support network and local printers.
Coordinate with network and security teams for escalations related to infrastructure issues.

Asset, Inventory & Lifecycle Management

Manage IT assets throughout their lifecycle, including procurement, allocation, tracking, recovery, and disposal.
Maintain accurate asset records using CMDB and asset management tools such as ServiceNow, Insight, HPAM, etc.
Handle IT inventory management, ensuring adequate stock levels for laptops, desktops, accessories, and spares.
Support e-waste management and e-recycling activities in compliance with company policies.

User Lifecycle Management

Execute IT onboarding and offboarding activities, including system setup, access provisioning, asset handover, and recovery.
Ensure data security and compliance during employee exits by following standard IT procedures.

Compliance, Documentation & Continuous Improvement

Follow IT policies, security standards, and compliance requirements.
Create and update technical documentation, SOPs, and knowledge base articles.
Proactively identify opportunities to improve processes, automation, and service delivery.
Collaborate with cross-functional IT teams for projects, upgrades, and rollouts.

Qualifications

Required Skills & Competencies

Experience: 3+ years of experience covering the following:

Must have experience providing onsite support at customer locations.
Strong experience with Windows and Mac OS installation, configuration, troubleshooting, and support.
Hands-on experience with hardware equipment such as helping setup firewalls, server racks, switches, access points, and cabling.
Hands-on experience with software troubleshooting.
Experience with employee onboarding and offboarding.
Experience with laptop setup automation such as Dell autopilot or similar platforms.
Experience with printer configuration, email setup, Wi-Fi, and LAN connectivity issues.
Experience with ITSM tools (ServiceNow, Jira, etc.) and CMDB-based asset management.
Experience with ITIL processes: Incident, Request, Problem, and Change Management.
Excellent verbal and written communication skills with the ability to interact with global users and strong vendor management.
Strong analytical, troubleshooting, and independent problem-solving skills.
Must have current enterprise (mid to large size organizations) experience in IT support or experience working with an MSP provider.
Must be willing to commute and work on-site at client locations in NY and NJ, 2-3 times per week. Travel expense reimbursement policy provided.

Certifications (Preferred)

MCSE, MCITP, MCTS, or equivalent certifications are an added advantage.

Education

Bachelor’s Degree in an IT-related discipline or equivalent.

Additional Information Applicants must be authorized to work in the United States. This position is not eligible for employment visa sponsorship now or in the future. We know great talent comes from many backgrounds. If you’re excited about this role but don’t meet every qualification, we still encourage you to apply. We value curiosity, ambition, and a willingness to grow. At BETSOL, we foster an environment where diverse perspectives are valued and everyone feels empowered to contribute. Hiring decisions are based on qualifications, merit, and business needs. Benefits & Perks We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and overall experience:

Competitive salary
Medical, dental, and vision coverage
401(k) with company match
Flexible PTO + paid holidays
Hybrid work flexibility
Learning & development support
Inclusive, team-driven culture
Opportunities to work with and learn from teams across the world

BETSOL is an equal opportunity employer. All your information will be kept confidential according to EEO guidelines.

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